Dr. Ong is truly an angel! Her patience, serenity, level of care, and soothing demeanor are…read morephenomenal. This morning, my family had to say goodbye to our elderly, loving German Shepherd, Pi, whom we recently discovered had hemangiosarcoma, a fatal cancer. Leading up to the appointment, Dr. Ong was easily accessible for the initial booking and questions, even when we vacillated on whether to go through with the appointment at all. You simply can't beat having such privacy and intimacy during your pet's final moments at home. Dr. Ong was efficient and offered comfort for everyone involved, including our other surviving dog--who was a bit anxious and wary--before, during, and after the euthanization procedure. We couldn't ask for better care. The crematorium service was an added bonus to not have to worry about our beloved girl's remains being cared for. Thank you, Dr. Ong for your professionalism, commitment, and authentic love for animals!

Called to schedule and it was one of the coldest experiences and responses from Dr Ong. Just…read morecompletely emotionless. This is an emotional experience. I almost never write reviews. call someone else that gives a f*ck. Lap of Love was incredibly kind and warm throughout the entire call.

I would recommend to anyone that needs their services. They were extremely kind, respectful, and…read moreunderstanding. I did the at home service and they drove to my house and the vet was extremely patient and informative for how the process was to go. If you need them, I would say go with them!

If you love your pet stay as far away from this organization as possible. They repeatedly failed to…read moredeliver the care that my dog needed during the last couple months of his life.

Our vet chose them to take care of our rescue "Buddy." It was all returned to us beautifully. I…read morewill always miss him, but I have very nice memory box with his ashes and a big paw print. Thank you Devoted Pets!

I used Devoted Pets and Cremations after the passing of my 14-year-old lab, Tex. It's taken me a…read morewhile to pen this review, but after another fur-baby passing in my family, I remembered Devoted Pets, as we plan to use them again. They came to our house to pick him up. I can't remember how long the cremation took, but they were thoughtful in our back-and-forth communication. From me picking out his urn to the text that would be engraved on it, they were communicative and kind.

I was sorely uneducated and lost about what to do with my dogs before I came here. Someone just…read moredropped these dogs on me one day and after taking them to Dr.Pelton and his amazing staff, they got all of my babies shots, and issues right as rain. Thank god for this place.

Amazing doctor and staff! They truly care for your pet as if it were their own. Everyone is kind,…read morecompassionate, and professional, and they go above and beyond to provide exceptional care. I highly recommend them!

Not much is more difficult than losing a furry family member. Dr Jessica was extremely…read moreknowledgeable, caring and compassionate. She helped guide our journey and peaceful passing for our French Bulldog. Dr Jessica treated us all with kindness and provided time for us to understand the process and our options. Grateful to have expert care in the comfort of our home.

My husband and I used Caring Hands when my dog was 17 years old and she was really struggling with…read morethe age on her body. I made the unselfish choice to have her put down at home so she wasn't stressed about leaving the house. The entire process was calm and peaceful with Dr. H explaining every step of the way. I will forever be grateful for the kindness that she showed while in a hard moment for my husband and I. Thank you, Dr. H, for the time and care you put towards my dog, my husband, and I.

I cannot recommend this business based on my experience…read more I want to begin by acknowledging that the owner was professional and respectful throughout this situation. Unfortunately, my overall experience was negatively impacted by the handling of my case by the front desk staff. After my dog passed away, I was told I needed to complete a JotForm before the cremation process could begin. I informed the receptionist multiple times that I had never received the form and asked for it to be resent. During my first call, I was placed on hold for approximately 16 minutes and was assured it would be sent. By the following day, I still had not received it, so I called again. Rather than addressing the issue, the receptionist was dismissive, repeatedly interrupted me, and was unwilling to listen as I tried to explain that I had never received the form. After more than a week with no updates or communication regarding my dog's remains, I was informed that the cremation would no longer be performed and that I would need to retrieve my dog's body instead. As a grieving pet owner, I found this deeply distressing. After my dog's body had been in their care for over a week, I was faced with the possibility of having to identify and transport her remains myself. This is an experience no family should have to endure, particularly when the delay resulted from a communication breakdown outside of their control. Compassion, clear communication, and professionalism are especially important when families are coping with the loss of a beloved pet. While I appreciate the owner's professionalism, the lack of communication and the way this situation was handled by the front desk left me disappointed and added unnecessary emotional distress during an already difficult time.

Our cat passed away around 4 p.m., and we had no idea what to do next. We didn't feel like doing…read moreanything, but since it was a holiday, we started searching because we weren't sure if any places were open or how to keep him cool. I came across this place and saw so many great reviews, so we called. They were very kind on the phone, and we decided to bring him in that same day. We selected a private plan with viewing. There was a large, peaceful waiting room, and we were able to see our cat and say goodbye until he went into the furnace. The staff were very gentle and professional. We were truly fortunate to find this place by chance. We ordered some memorial items as well. The paw and nose prints are so cute, and the fur keepsake in the jar is lovely. We really appreciate everything they did.

Found a stray cat in my backyard. He has adopted us a his forever family. Called the vet for a…read morecheckup. They were wonderful and very informative. Will continue to use them.

This is a wonderful vet! My cat wasn't convinced, but she doesn't like really anyone but me and…read moreher dog. I loved them. They got me an appointment right away and answered all my questions before the visit. Easy to contact, not crazy expensive, friendly and even came earlier than expected! I will definitely use again!

I brought my cat Koby to Baxter and Cleo during a stressful time, and they were very kind and…read morehelpful. The staff took good care of him and explained everything clearly. Their pricing was also affordable, which I really appreciated. I'm thankful for their care and would highly recommend them. Koby is feeling a lot better after his antibiotic shot !

We recently had an appointment for our cat with a urinary tract infection. This kitty is still…read morevery skittish because she was feral most of her life. We thought she would have to be sedated to be examed and treated. Well, we were very surprised AND pleased that it didn't come to that. Jasmine somehow knew how to handle and talk to her so that she would relax. She was still scared but we got it done and she is all better now. It's an art handling scared kitties, and but they can do it here. Dr Irell was great too with her. Just overall was impressed. We thank you!

We have a foster puppy, Sammy. They got us in early and out exactly on time. They were prepared for…read moreour pickup. We felt like Sammy was in good hands & he had a super-fast recovery. The team was amazing. Sophie was the best!! She was personable, polite, & professional. After just one meeting she knew us & remembered out foster. I highly recommend them!

I'm very sorry to say this because it could potentially affect the animals awaiting adoption here,…read morebut I would highly reconsider adopting from here, at least for cats. I adopted a cat a couple of weeks ago from here, and I was very transparent with the fact that I have one at home already with anyone I spoke to. Not ONCE was I told that they DO NOT TEST FOR FiV or FeLV. Imagine my surprise and immediate worry when I email them during my new cat's vet appointment finding out these aren't standard tests. Not only that, but she is also showing a couple of signs of parasites, and has a paw with some sort of infection. This organization put my cat at home in danger because of all of this. I understand they may not have the money to test for two MAJOR diseases, but AT THE VERY LEAST they could have been transparent about it. I wish I could articulate better on how disappointed, upset, and angry I am. I can only hope my new cat isn't sick and my cat at home is well. I literally cannot believe this.

The whole process went well once I got signed and my dog seen. The wait was a little long but I'm…read morenot the only pet owner whose pet needed to be seen. My vet nurse who helped from start to finish was very helpful. I made sure to tell her how great she made our visit. The Dr was super helpful and it felt like he actually cared. This was my first visit here and we plan on returning. Prices are way better than other places. First time and great experience. Thanks

Dr. Garza truly care for your baby. He is very knowledgeable, patient, friendly and like i said…read morecaring. We live in Spring and drive to his office whenever we need anything other than the basics. Prices are unbelievable and nothing is a surprise, plus you get med on location.