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The Brick

1.3 (77 reviews)
Closed 10:00 am - 7:00 pm

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Freezer and new fridge from The Brick.

This is my 2nd purchase from The Brick in Calgary Deerfoot Meadows. The 1st time I bought a sofa, chair, side table, and an area carpet. I could not have been happier. Logan was my sales rep. This 2nd purchase is the same. Excellent sales guy (Logan again) excellent delivery team, and I will definitely shop there again. Logan is exceptional. He really respected my budget, and wanted to make sure that I was satisfied with my purchase. He was very knowledgeable about the products that he was selling. I appreciated that. I was about to get a $1200 fridge and he directed me to a $900 one. That allowed me to get a painting as well that I had had my eye on. Thank you again Logan and The Brick.

if I could give zero stars I would. Don't bother purchasing warranty with this company as they won't grant it. They lie on the phone about how to submit claims and than proceed to tell you that what do you expect when you purchased this product in 2021 even though I purchased 5 year warranty. Very disappointed in the way it was handled. I was told this is normal wear and tear even though I told them I store my furniture inside in the winter

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4 years ago

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6 years ago

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9 years ago

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5 years ago

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7 years ago

I had such a bad experience with this store. They don't honour online delivery dates. And they have terrible customer service.

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8 years ago

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7 years ago

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6 years ago

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10 years ago

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9 years ago

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11 years ago

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12 years ago

Worst customer service and furniture quality. will never ever go back to this store. waste of time and money

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7 years ago

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Page 2 of 2

Review Highlights - The Brick

If you ever need to reach out to the Brick at 565 W Hunt Club Rd, Ottawa, ON, K2G 5W5 by phone or email forget it !!

Mentioned in 2 reviews

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Mattress Mart

Mattress Mart

3.4(10 reviews)
1.6 km
$$

We just had a great experience at Mattress Mart in Ottawa. They have a wonderful variety of choices…read morein every price range. Our salesperson, Trista, was so friendly and so helpful as we went from one mattress to another. We ended up purchasing the Kingsdown Zero Gold Matress - actually two of them in Twin XL, along with adjustable bases, so my wife and I could choose our mattress firmness and our head and food adjustments independently. It was the perfect solution. Trista did not rush us our pester us, but she was always right there to answer any questions we had. We shopped on Black Friday weekend when they had great sales too. For all of the mattresses I've purchased over the years for us or for our kids (also purchased mattresses for them at Mattress Mart), this was by far the best experience of all.

My wife and I were shopping for a new mattress by heading to Mattress Mart in Barrhaven. Upon…read moreentering, the store manager stared strangely at me and my wife, like she was sizing us up. Eventually, this manager came over, but initially only aggressively demanded to know where exactly in their lot we had parked our car. Although I initially avoided stating where my car was parked, the manager purposefully wouldn't talk to me again until I told her. At this point the manager handed me over to another salesperson. When the salesperson tried to distract us away from the entrance / exit door the manager quickly went (ran) outside of the store. While my wife and I were shopping, I just happened to peek out the window and noticed the manager checking out my car in the parking lot. Upon sneaking back into the store this manager with a big smile on her face said, "I know you have money. I will help you out." Looking around at the mattresses, I saw the manager unknowingly take photos of another customer in the store using her cell phone. I'm very sure the manager, who was trying to secretly take these photos, didn't notice I had seen her doing it. I found the manager to be sneaky, a liar and very manipulative. She's not in any way the type of person that I would ever buy a 'big ticket item' from. Also, I'm very sure the store manager thought I hadn't noticed her disrespectful and abusive behaviour. The salesperson who was in the store appeared to be an eager accomplice in what I consider to be extremely inappropriate behaviour. Over many years, I have purchased five mattresses from Mattress Mart. Given what occurred, I will never go back to Mattress Mart and can't recommend this business to anyone. I would have given a rating with no stars, but you must give at least 1 star when submitting a review.

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Mattress Mart
Mattress Mart - Interior

Interior

Mattress Mart

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Obasan - Showroom

Obasan

5.0(2 reviews)
2.0 km
$$

This is an amazing store and location. Easy to find and parking is a breeze. Not only can you take…read morea nap on one of their amazing mattresses but you can watch it being made. Jonathan and Jean are so helpful and dedicated to building an amazing organic luxury mattress. Don't forget to grab a pillow and wool comforter while you are there.

I'm writing with an update after sleeping on my Obasan Acadia 3.0 mattress. It is dreamy! For…read morecontext, I have had lower back (muscular) pain over the last several months. I tried various mattresses--Loom & Leaf, Naturepedic, and Savvy Rest. I liked the zoning that Obasan offers and hoped it would offer targeted back support. My hopes have borne true. This is probably the most comfortable bed I've ever slept on--enveloping and yet also still firm. Even though one can normally expect a period of adjustment, I've had no adjustment issues as yet. I woke up feeling better than I have in as long as I can remember. For those of you who can't try out this bed in person (I was one of these customers), I wouldn't let this deter you if this mattress is within your budget. Obasan's representative told me that the majority of their sales are over the phone. After taking information about their client (height, weight, sleeping position, age), they have a "formula" for how to configure your bed. Even in instances when I have personally tested out mattresses that felt comfortable in the showroom, I have often been disappointed after sleeping on the mattress later. I learned that testing out a mattress in person is no guarantee that the mattress will work; in my case, the majority of those purchases actually didn't work for me in the end. Obasan has a 90-day exchange period as well to make any adjustments to the latex components. I liked being led through the process and feeling like I was being personally taken care of. Their bedding is also the most exquisite I've personally seen. Their summer wool duvet was just gorgeous (I just bought another one I like it so much), and the mattress protector constructed with attention to detail. This may read as an effusive post, but after a rather wearying experience over the past five months trying out different mattresses, it's difficult to suppress my happiness.

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Obasan - Free fancy water

Free fancy water

Obasan - Obasan mattress store.

Obasan mattress store.

Obasan - Obasan store in Ottawa.

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Obasan store in Ottawa.

Sleep Country

Sleep Country

4.0(2 reviews)
5.0 km

This might be the best customer service experience I've ever had…read more I went in with a friend to purchase his very first "adult bed" (i.e. not one from Ikea), and we were greeted by Suki, a lovely woman with over 17 years experience. She asked us so many questions, try out several beds and literally covered everything from how he sleeps and how it would affect his sleep, to pillows, sheets and bedframes. We walked out of there with everything - pillow and mattress covers, mattress and boxspring, sheets, a cold gel pillow, special lower bed frame, warranties and all. The best part? We didn't feel swindled at all. Great prices combined with sweet, funny and individualized customer service made it an actual joy to shop there. I seriously can't recommend this place enough if you're looking for a new bed, pillow or accessories. Parking is behind the building off of Fairlawn.

I went to this Sleep Country outlet after a very unpleasant experience at the Bank Street store…read more The sales representative, Michael MacNeil was knowledgeable, patient and helpful. That he made a critical error in entering a Queen sized mattress on the delivery slip rather then the Full size I had purchased was rectified by a simple phone call. The subsequent delivery experience was satisfactory. The two delivery men brought the new mattress up to my condo, removed the old mattress and put the new one on my bed frame. Overall, a decent experience with this store, unlike the one I had at the bank Street outlet. Satisfied. Allan H. Adams.

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Sleep Country

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The Upper Room Home Furnishings

The Upper Room Home Furnishings

2.5(2 reviews)
0.2 km

After 18 years of faithful service, our leather sectional was due to be replaced. We visited a…read morestore across the border that we love to go to, because not only is their customer service stellar, but their prices are excellent, and everything they sell is made in Canada. Nothing they sell is from the far east. We fell in love with a reclining love seat by Bugatti Design. And, then we saw the price tag. Yikes! Trying to find something close, but without the price tag was next to impossible. We like nice things, but are of modest means. We visited a few more stores to explore options, including Structube, which is one of our go-to spots. But, wait times are ridiculous to have stuff arrive. And, it's from the far east. Mobilia was on out visit list too. But, alas, same thing. The stuff we liked that was Canadian made was out of reach. We did find one that we liked, but also from the far east, with a 6 month wait time. Upper Room wasn't even really on our radar, until I noticed that they also sell Bugatti Design. They had the one we liked on the floor, but they also had many other Canadian made options. Anabelle was our salesperson. Very personable. Best of all, if she didn't have an answer to a question, she went to find out. No off-the-cuff answer to quickly close a sale, as found in WAY TOO MANY stores. We settled - and fell in love - with a love seat from Palliser. Canadian made, and a quarter of the price of the Bugatti. Deposit made. Fingers crossed it arrive in February. I'll update this review once delivery is made.

Expensive. Incompetent. Non-existent customer service…read more My wife and I purchased a reclining loveseat from the Nepean store. There have been several problems, with ZERO useful response from the UR. To be clear, we visited the showroom, sat in the model of chair we wanted, tried all the features and placed our order with the salesman for more than $4000, including tax. We were very clear when placing our order that the loveseat, as assembled, would not fit through our passageways, and were assured that (after he went away and said that he checked) that the shipping dimensions were smaller than the passage. We were told the delivery would be in approximately 3 months, and that we would get bi-weekly updates on delivery status. So, what actually happened? 1. Bi-weekly updates happened once. A couple more trickled in, including one to say delivery was delayed until mid July. Mid July came and went, with no word from UR. We asked again. Early August we were told. Mid August it arrived. 2. The loveseat arrived fully assembled, and the delivery guys disassembled it while while it was balanced on the top step of our porch. However, when disassembled, there was still a middle back support which made it too big to properly pass through our home. So, the delivery men damaged a wall and scuffed our recently painted wall. Not tragic, but this is why we asked before we bought, and were either lied to or the salesman was just a clown (which I suspect based upon the following {3.}). We reported this, and were asked to send photos, which we did. Two weeks on, no follow up from the UR. 3. As mentioned above, we sat in and ordered the model of chair we liked. It had powered recline, powered headrest, and POWERED LUMBAR SUPPORT. Upon ordering, and handing over more than $2000 as a deposit, we eagerly awaited delivery. 5 months later, the loveseat arrives. A lower model, WITHOUT LUMBAR SUPPORT. Apparently, the clown of a salesman ordered the wrong model. Which we could have figured out earlier had we decoded the model information on the invoice. But there was no information on the invoice, we had to find that on the website, after the wrong chair arrived. As well, we had sat in the floor model, tried out all the functionality, and clearly stated that this was what we wanted to purchase. And what was on the invoice clearly showed everything we expected, manufacturer, product line, powered reclining loveseat. Anyhow, I phoned UR last week to tell them about their screw-up, and ask what can be done. "We will make an investigation" I was told. Apparently, investigations go into the same dead letter box where they send reports of delivery damage. So, my advice regarding the UR is to avoid them. Or maybe go in to see what you like and then buy it from someone honest and competent. UR appear to be neither

Dufresne Furniture & Appliances

Dufresne Furniture & Appliances

2.2(13 reviews)
3.3 km

EDIT: In the interest of fairness I wanted to update…read more After reaching out to James, I am feeling more hopeful. I have been promised either a mattress or the full bed within a week. While the bed is the preferred choice, I feel that this option (which we offered last week) is reasonable. James agrees the previous conversation was unfortunate and apologized and provided information about the progress of our bed. He said he will look into why we were told we'd have to pay for delivery as that should not have happened. I said thank you and that I did not require a follow up about this staff issue. This is more like our previous experience with Dufresne. When we get our bed I will adjust my review. ********** A number of years ago we purchased a living room set from Dufresne. It was a pleasant and efficient experience without any issues. We were so impressed we've been recommending this company for many years. We returned to purchase a fold out couch and matching love seat on the last weekend in December 2024. Great service. The following weekend we returned to buy a bedroom set. Great service. We were told it would be an 8-10 week wait instead of the usual 6-8 week delivery because it was a special order. We thought this was weird because the "special" part was choosing one of three colours available to us for a small rectangular portion of the headboard made of fabric. Hardly custom, but whatever. We let it go. What's two weeks? Who cares. We were promised white glove service where they bring it in a set it up. Awesome. All in all we dropped almost 10 grand. We have received everything we ordered, with the white glove service, except this bed. The furniture we have received is great, but, while a portion of the bed is available, we are told the headboard is not. We are now at 13 weeks without our bed. When we hit week 10 we asked about the ETA. Nobody knew but somebody in Winnipeg or wherever did. We asked them to reach out and let know when we can expect the bed. After no response we inquired again last week. Still no response about an ETA from the guy who should know. We asked if they could deliver our mattress as we are middle aged and our bodies are getting pretty angry about sleeping on a fold out bed for weeks. Sure, they, said. Pay 50 bucks and we'll drop it off at the curb. We were told we had two deliveries per order available to us. Two orders equals a total of four deliveries, right? No. We've had two deliveries and one of them had furniture from both orders so that means that one trip is two deliveries. So much for white glove service. Or customer service. Or working in good faith as we did. What a slap in the face. They failed to do their part, we are trying to make it work, and they want more money. Yes, we're pretty angry, but more than that we are sad and disappointed. We're not naive. Stuff like this happens all the time, but we honestly thought Dufresne was better than this. Certainly we've told others this in the past. So, our headboard is nowhere to be found, the guy who can at least let us know is ignoring our reasonable request, and the management of this outlet does not seem to care. And we continue to sleep badly each night on a fold out bed.

We bought a Tempurpedic mattress at Dufresne-Hunt Club 8 years ago. The mattress was guaranteed for…read more25 years. This guarantee is worthless. We were referred to Tempurpedic Warranty Canada by Dufresne. Our claim to replace the mattress was rejected by Tempurpedic. Dufresne said they couldn't help us. Tempurpedic uses a .75 inch sag criterion to replace a mattress. It says our .5 inch sag is not suffcient. At a .5 inch sag it's only a matter of comfort and it's not covered by their warranty. The .75 inch sag level is measured when the mattress is not in use rather than when I sleep on it. I wonder how many mattresses need to be replaced over the 25 year guarntee period using that criterion. I cannot sleep on the mattress. It's unuseable. It's like sleeping in a bowl. To date, I have spent $2000 treating my back injury caused by the Tempurpedic mattress. I am now sleeping in the spare bedroom on an IKEA mattress and frame. If needed, I could have replaced the IKEA mattress at least 4 times over the 8 years since we bought the Tempurpedic mattress. The Tempurpedic mattress is not worth the cost. I would not recommend it. I would also rename their customer service unit to the Claim Rejection Unit as it provides no service. In sum, the Tempurpedic mattress guarantee is worthless as is Dufresne's strong recommendation to buy it.

Mobilia Ottawa - Love this one too!!

Mobilia Ottawa

2.2(12 reviews)
0.4 km
$$

Started out great, had friendly service at the storefront. Purchased a bed frame. They no longer…read moreoffer in store pick up so you are forced to pay delivery fee regardless of size of the item. Bed frame was delivered and was 6" longer than was listed on the website and therefore didn't fit in our small bedroom. Very disappointing considering we specifically selected this model given our space constraints. Cannot trust measurements online. When returning, had to defend my story with images of it not fitting in the room in order to get the refund which took four days to "approve". Once they accepted the return, I then had to keep the bed frame for over three weeks due to pick up driver availability. They finally picked up the bed and no refund was processed on my card after four business days. I had to call Mobilia support and inquire. They only issued the refund after I called and provided my card number. So, had I not called or kept an eye for the refund they would have just kept my money? Nice furniture for a decent price if you're looking for mid-line, but I will not be shopping here again. If it doesn't work out, it's a nightmare to get your item returned and refunded.

We recently bought new furniture at Mobilia back in April and we're still waiting on our dining…read moreroom table to arrive. We were told that it would come in June, but we still don't have it because it hasn't arrived at the port of Montreal. We've been told to call back in September. When we went shopping in store our experience was good with the sale representatives there, but the delivery people who dropped off our dining room chairs, a bench and lamps were rude and dismissive. I had asked for the delivery guys to wear masks before coming into my house because I explained that I had a newborn. One of them put up a big fuss saying that he has been wearing a mask for 2 years and he is tired of it. He also said that he has kids of his own as if this justified him not wanting to wear a mask in my house as per my request (so much for client service and respect). He refused to come in to set up the lamp, so he put it together on my front porch and was about to leave it there when I called him out for it. I politely explained that the delivery was supposed to be "white glove service" meaning they put the items together and place it where you want it in the house. He didn't like that. I had to argue with him to put on a mask and to put the lamp in my basement, but he eventually did. The other delivery guys didn't bother to assemble the other lamp and dining room bench - my husband ended up having to do it. We liked the product offerings at Mobilia and that's why we bought from there, but the client service is awful once you leave the store. Fair warning to those who decide to buy furniture here!

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Mobilia Ottawa - Still waiting for our dining room table...

Still waiting for our dining room table...

Mobilia Ottawa - This bedroom is next on my list!

This bedroom is next on my list!

Mobilia Ottawa

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The Brick - furniture - Updated May 2026

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