Started out great, had friendly service at the storefront. Purchased a bed frame. They no longer…read moreoffer in store pick up so you are forced to pay delivery fee regardless of size of the item. Bed frame was delivered and was 6" longer than was listed on the website and therefore didn't fit in our small bedroom. Very disappointing considering we specifically selected this model given our space constraints. Cannot trust measurements online. When returning, had to defend my story with images of it not fitting in the room in order to get the refund which took four days to "approve". Once they accepted the return, I then had to keep the bed frame for over three weeks due to pick up driver availability. They finally picked up the bed and no refund was processed on my card after four business days. I had to call Mobilia support and inquire. They only issued the refund after I called and provided my card number. So, had I not called or kept an eye for the refund they would have just kept my money? Nice furniture for a decent price if you're looking for mid-line, but I will not be shopping here again. If it doesn't work out, it's a nightmare to get your item returned and refunded.

We recently bought new furniture at Mobilia back in April and we're still waiting on our dining…read moreroom table to arrive. We were told that it would come in June, but we still don't have it because it hasn't arrived at the port of Montreal. We've been told to call back in September. When we went shopping in store our experience was good with the sale representatives there, but the delivery people who dropped off our dining room chairs, a bench and lamps were rude and dismissive. I had asked for the delivery guys to wear masks before coming into my house because I explained that I had a newborn. One of them put up a big fuss saying that he has been wearing a mask for 2 years and he is tired of it. He also said that he has kids of his own as if this justified him not wanting to wear a mask in my house as per my request (so much for client service and respect). He refused to come in to set up the lamp, so he put it together on my front porch and was about to leave it there when I called him out for it. I politely explained that the delivery was supposed to be "white glove service" meaning they put the items together and place it where you want it in the house. He didn't like that. I had to argue with him to put on a mask and to put the lamp in my basement, but he eventually did. The other delivery guys didn't bother to assemble the other lamp and dining room bench - my husband ended up having to do it. We liked the product offerings at Mobilia and that's why we bought from there, but the client service is awful once you leave the store. Fair warning to those who decide to buy furniture here!

I boat a sofa and love seat and two dresser for $10,000.00 on August 4th 2025. They delivered two…read morelove seats instead on October 2nd, I went to the store and after a lot of fighting they agreed to change one of the love seats for the sofa I ordered, I have to wait another 6 to twelve weeks. After they picked one of the love seats we tried the reclining mechanism in the other love seat which is manual, it did not work and we were not able to fold it back. They said they will send a technician to repair it after the weekend. In all it is a very bad experience.

Purchased a sofa with help from a very helpful person; Rima. The sofa was delivered and set up by…read moretwo very helpful gentlemen who provided additional information and tips. Thus far, I am very happy with our purchase and the whole sales and delivery experience. I highly recommend Sofa World and Rima.

Booked a window consultation through their online service. Got an email confirmation. They never…read moreshowed up. I called the contact number in the confirmation: was put on endless hold by their voicemail system. Their voice system suggested I text them. I did: no response

**Warning** Do not hire Home Depot for toilet or other product installations. They will not take…read morecare of property damage if the installation goes wrong!!! I hired the Home Depot to install a new toilet in November 2023. The home depot sub contracts toilet installs to another company (Quick Contractors). They sent a guy with no experience to install the toilet. The installer installed the toilet incorrectly and on an angle. The toilet leaked and caused thousands of damage to the floor and ceiling below. I have been given the run around from Home Depot and Quick Contractors to repair the damage. These two big companies decided to pass off all responsibility to the installers private insurance who has been ignoring my emails and calls. I have informed both companies there has been no progress or resolution in site. The contractors private insurance has claimed they have not accepted fault for the damage yet, even though it has been made clear the installer was at fault. A 2nd installer was sent out from Quick Contractors to reinstall the toilet and report back on what caused the damage. The 2nd installer clearly stated the leak was from improper installation and took pictures. Attached are photos of the toilet installed on an angle and the water leaking out of the base soaking a drop cloth. If you think hiring a big company like Home Depot will have your back with any warranty issues think again. My house is supposed to be on the market for sale but will be delayed until the repairs are final.

Omg where has this place been all my life! What a great store!! And second hand in regards to…read moreclothes you would never know it! Brand name clothes and the prices are beyond amazing. A wide variety of clothes, shoes, household, movies, games and books. A must see if you don't mind a little searching but it is totally worth it. The staff were very friendly and helpful when I needed assistance. Such a great second hand store I want to go back tomorrow and I'm an hour away haha

I like this second hand store. The prices are super cheap plus all the money goes directly to their…read morecharity. They also frequently have sales based on the coloured tag of the day, so you often pay even less than you think you will. They've also opened some kind of "side door" that's open 10-2pm I believe every day. I'm thinking this is access to their furniture in the back room, but I'm not super clear on that.

WOULD NOT recommend. My husband and I purchased a washer, dryer & deep freezer back in September…read more2020. We received our washer and dryer around Christmas but we have yet to receive the deep freezer it is now August 2021. We have called numerous times and have been told something different each time, with a new date to go along with it. We were told we can not get a refund. They are now saying we are set to get it in September ONE YEAR LATER. Covid or no covid. we have had horrible customer service. nothing to compensate our troubles. When ever we call to check the status, the staff are extremely rude and unkind and unhelpful We now fear we will never get the freezer or our money back!

Ordered my furniture in June told them i needed it delivered in august for my new townhome…read more Everything was in stock and agreed they store it to move in day. Called for delivery and then was told the couch was sold to someone else it's no longer In stock. I now have to wait for a new couch to arrive and called back the day it was arriving in the store to be told it will take 7-10 days to hear from the shipping company. Still waiting for my purchase to arrive. Nothing more fun then moving to a new place with no bedroom set and couch set. I recommend you do not purchase anything here. Just read the reviews and yes they are all correct.

Never buy from Don Murray's furniture stores. We ordered a table, chairs and custom.bench and never…read morereceived our order or deposot back. Don kept giving excuses why our order was late and it was being made soon. After a year of going back, we are still waiting for our deposit back. Worst store ever! Don't order anything from him!

Dancing Don's has absconded with our deposit ($3800), keeps giving us excuses for why the shipment…read morehasn't arrived. It's been 6 months now and he's closed his Merivale Road store ( bailiff phone number on the door) and isn't answering his phone.

Sorted out what was wrong and made the appropriate fixes. Made time for us the same afternoon and…read morewas quick to provide the service. Very open and honest!

I was in town with a show at the National Arts Centre and I took a machine in to have a part that I…read moreordered from another store in Edmonton put on. The owner (I assume) helped me out and said that yes he could put the part on, but that there was actually more wrong with the machine and he could fix it. He was able to fix this machine that I had taken to 2 other repair shops across Canada. I would highly recommend this shop!

I would give it a zero star if possible! I waited 30 mins in the store for someone to help me…read more There were four other customers waiting on assistance as well. The staff were on the phone or busy unpacking boxes. I was never greeted or offered assistance. I finally chose to leave and buy my living room set at a store that cared about my business!

Service at this location was terrible. We confirmed pick up dates with 2 store employees by phone…read morethat our couch would be available for pick up at the local warehouse on September 14 provided payment in full was made before September 9. We and rented a truck and made the remainder of the payment on time only to be told that the item would not be available for pick up for until September 19. When I explained the issue to the employee who processed my final payment she indicated that it was my problem and there was no consideration or compensation they would offer. This is after waiting an extra month for the item with no communication from the store. The customer service line was equally unhelpful...they only deal with online orders and sent referred me back to the store. Totally dissatisfied with our experience but if you're looking for an Ottawa location the service at the Iris location was much better (efficient and friendly staff at that location)

I love this HomeSense. It's fairly large, and I always walk out buying at least one thing…read more The store offers a large selection of pictures, household wares, books, furniture as well as linens. It is hard not to find anything at HomeSense that is not priced reasonably. Like other reviewers have mentioned, since it is located on Merivale Road, it should be avoided on the weekends. Not only that but avoid this location on Monday's as well, the stock is usually low, and the store is left with all the "left overs" from the weekend, that did not sale. Usually give it a day or two for the staff to load up the shelves with new goodies after their weekend rush. Best time to shop is Tuesday-Friday in the evening or morning. Don't forget, interior decorators get a discount at HomeSense!!

I was looking for a marble grinder today and a friend of mine told me to check out Homesense on…read moreMerivale or Innes. My first stop was the Innes Homesense and then the Merivale Homesense. Minus the drive on Merivale the trip to Homesense was pretty good. This Homesense is massive! There are a lot of items at this store and like most Homesense's the stock changes weekly. There were a lot of items for the house, some nice, some awfully hard to look at! The good thing about this Homesense is that there are a lot of items for pretty reasonable prices. I'd recommend going on a weekday as Merivale seemed like a zoo today and I hear it's like that on weekends.

After 18 years of faithful service, our leather sectional was due to be replaced. We visited a…read morestore across the border that we love to go to, because not only is their customer service stellar, but their prices are excellent, and everything they sell is made in Canada. Nothing they sell is from the far east. We fell in love with a reclining love seat by Bugatti Design. And, then we saw the price tag. Yikes! Trying to find something close, but without the price tag was next to impossible. We like nice things, but are of modest means. We visited a few more stores to explore options, including Structube, which is one of our go-to spots. But, wait times are ridiculous to have stuff arrive. And, it's from the far east. Mobilia was on out visit list too. But, alas, same thing. The stuff we liked that was Canadian made was out of reach. We did find one that we liked, but also from the far east, with a 6 month wait time. Upper Room wasn't even really on our radar, until I noticed that they also sell Bugatti Design. They had the one we liked on the floor, but they also had many other Canadian made options. Anabelle was our salesperson. Very personable. Best of all, if she didn't have an answer to a question, she went to find out. No off-the-cuff answer to quickly close a sale, as found in WAY TOO MANY stores. We settled - and fell in love - with a love seat from Palliser. Canadian made, and a quarter of the price of the Bugatti. Deposit made. Fingers crossed it arrive in February. I'll update this review once delivery is made.

Expensive. Incompetent. Non-existent customer service…read more My wife and I purchased a reclining loveseat from the Nepean store. There have been several problems, with ZERO useful response from the UR. To be clear, we visited the showroom, sat in the model of chair we wanted, tried all the features and placed our order with the salesman for more than $4000, including tax. We were very clear when placing our order that the loveseat, as assembled, would not fit through our passageways, and were assured that (after he went away and said that he checked) that the shipping dimensions were smaller than the passage. We were told the delivery would be in approximately 3 months, and that we would get bi-weekly updates on delivery status. So, what actually happened? 1. Bi-weekly updates happened once. A couple more trickled in, including one to say delivery was delayed until mid July. Mid July came and went, with no word from UR. We asked again. Early August we were told. Mid August it arrived. 2. The loveseat arrived fully assembled, and the delivery guys disassembled it while while it was balanced on the top step of our porch. However, when disassembled, there was still a middle back support which made it too big to properly pass through our home. So, the delivery men damaged a wall and scuffed our recently painted wall. Not tragic, but this is why we asked before we bought, and were either lied to or the salesman was just a clown (which I suspect based upon the following {3.}). We reported this, and were asked to send photos, which we did. Two weeks on, no follow up from the UR. 3. As mentioned above, we sat in and ordered the model of chair we liked. It had powered recline, powered headrest, and POWERED LUMBAR SUPPORT. Upon ordering, and handing over more than $2000 as a deposit, we eagerly awaited delivery. 5 months later, the loveseat arrives. A lower model, WITHOUT LUMBAR SUPPORT. Apparently, the clown of a salesman ordered the wrong model. Which we could have figured out earlier had we decoded the model information on the invoice. But there was no information on the invoice, we had to find that on the website, after the wrong chair arrived. As well, we had sat in the floor model, tried out all the functionality, and clearly stated that this was what we wanted to purchase. And what was on the invoice clearly showed everything we expected, manufacturer, product line, powered reclining loveseat. Anyhow, I phoned UR last week to tell them about their screw-up, and ask what can be done. "We will make an investigation" I was told. Apparently, investigations go into the same dead letter box where they send reports of delivery damage. So, my advice regarding the UR is to avoid them. Or maybe go in to see what you like and then buy it from someone honest and competent. UR appear to be neither