Got married here fall of '23 and have been taking our time thinking about what and how to describe our experience. For context, we are quite familiar with the area and NYS, and at the time of our planning, lived a number of hours away by car.
DISCLAIMER:
IF YOU ARE: planning a very traditional wedding, and/or are taking a hands-off approach to planning, and/or are in a situation where budget is not a concern and you have a number of planning supports, this will likely be an ideal venue for you, and that is great; I am happy for you!
IF YOU ARE: anxious about planning, taking a hands-on approach, budget-conscious, navigating a lot of things yourself, and ESPECIALLY if you are planning to do anything at all that is non-traditional, read on.
I'll start with positives. They say "it all starts with great food," and they've got us there. It does take pressure off knowing that all your food is in-house. That included a tasting, signature cocktail and bar, cocktail hour apps, desserts, and some flexibility in terms of what items went where, and when dinner started. The view was fantastic. The venue itself is also great looking and recently underwent some upgrades (the ballroom opened up in the back by large windows, and a refinished floor).
On the day of our wedding, everything went just about as perfectly as we could have imagined. We particularly thank Erica and Stephanie for their attention to detail for us and our guests, and that they made us feel like we were truly in the middle of one of our most meaningful days, as well as an excellent group of staff including servers, bartenders, kitchen staff, and everyone else that made things happen on the day of.
So, you might ask, what could have possibly been a negative?
Up to and including the day before the wedding you could have asked me, do you think this'll go well, or do you think this'll be a disaster? And my guess would have been 50/50. The reason for this is due to large gaps in and lack of communication with venue management prior to our wedding. We booked far in advance, and figured communication would improve starting the year of our wedding, more so about 6 months out. Additionally, we signed up for day-of wedding coordination via the venue as an additional service, which included "bi-weekly calls 3 months out from your wedding date."
Things did not seem to improve. We regularly had to follow up, CC general emails, follow up again. When we got to day-of coordination meetings, not only did we start late, but they felt rushed. Our coordinator experienced personal family obligations during 2023, of which we are of course sorry for and understanding around. And, it is notable that issues were occurring regularly across our entire planning process, not just at that time. Typically, the responses we received were acknowledging that it has been very busy with weddings. But this is the venue's bread and butter, no? And, we did manage to always get timely reminders, both automated and personal, about when next payments were due.
I had to sub out calls for "20 questions" style lists of both broad and specific topics, multiple times, within weeks of our date to get info on how vital details of our day would go, including menu and timeline. The fact that we designed and supplied our own decor added to the stress, despite the fact that setup was included in our day-of coordination cost (we ended up opting to set decor up ourselves the day of; we did not trust the setup would be completed properly).
The lack of effective communication and planning left us feeling anxious and frustrated directly leading up to our wedding. We felt with booking with lots of time to spare and adding day-of coordination that we would be relieved leading up to our wedding, not feeling intense dread. Every other vendor we worked with was great, and as responsive as you would want. Looking at reviews, I have seen that others have shared similar experiences. It sounds from other reviews, other times things do go smoothly. I'm happy for those couples. Maybe you'll get lucky. Or, maybe not. read more