Back in September I did co2 laser under my eyes…read more.. I wanted it done literally on my lower eye lids to treat my wrinkles, a lot of things went wrong.... - Co2 was done below my under eye lids - right before my procedure the doctor asked if I wanted to do a stronger laser, I asked if it would be longer recovery and he say a few days more and that it would look better and I would only need 2. So I agreed. - The girls assisting placed a tape over my lashes to cover my eyes. - an inexperience assistant girl started doing the procedure, as soon as she started she stopped to show the doctor something, it felt right away that something was wrong, but they continued, they move to the other eye and were whispering amongst themselves something, they changed the setting before finishing the other other eye and were done with it. - they took the tape off and ripped off some of my lashes on the tape, it was painful and careless. The girls were even giggling while trying to take off the tape. The doctor tried to act like it was normal - the doctor was in contact with me while recovering, he recommended a few things and after all failed recommendation he didn't know what to do so basically returned my money and let me on my way, told me to see a dermatologist. - It's been 7 months and my skin has not healed, I've seen a couple of doctor and under dermatology care still currently. - I've spend so much money and time trying to heal that I had not had the energy to write this review until now. - it's been an awful journey, I don't wish this on anyone. - Don't put your face in the hands of careless and untrained people.

absolutely love it here! everything about hollywood med spa is on point! From my first initial…read morewith Jodi you immediately feel welcomed she is so amazingly helpful and informative that you feel like you are talking to a friend! Everything is completely explained, Jodi also made sure I was getting the best deal by going over any specials they are having to make sure I am getting the most for my money. The excitement they have for your procedures is so awesome I just feel like I walk out of there a queen! Sarah was my injector and I will not go any where else! She listened to me in the look I was wanting and completely made me look absolutely stunning! I am so in love with how my lips look and could not be happier! These queens will help you achieve the look you are looking wanting!

I work at a local primary care office, and the referral department was incredibly rude to myself…read moreand our onboarding provider. She faxed a referral not knowing it had to be done online through the patients' insurance. When I called to follow up on 12/3 around 11:45AM the referral staff talked down to me stating, " I don't know why you wouldn't know this . . ." It's unfortunate a little understanding and kindness wasn't given. If staff is rude to our clinical staff, I am not confident they will treat our patients with respect either. As a result, I am not comfortable referring patients here.

I saw Dr. Tripp years ago and really felt that she was extremely competent…read more Fast forward to hearing from staff that Dr. Tripp was on a sabbatical, which turned out to be a very long sabbatical, to know she is retired. I made an appt and the front office phone person ASSURED me, that they would cancel the appt if they didn't receive the referral from my PCP. No call from their office, so I head over there. Guess what? They never received the referral in time for my appt. And they let me drive 25 minutes each way for nothing. Also, I had a brand new car, and rocks were hitting my windshield, but I digress. Let's just say I was less than pleased!! And there was no apology from the gals in the office. It was like they just didn't give a sh*t, and did nothing to try and squeeze me in. They offered something 4 hours later. No thank you. Plus I had to fill out forms for absolutely NO REASON! Very wary of this office now.

Misleading and Disappointing Experience - Felt Scammed…read more My dermatologist recommended IPL treatment for sun spots--not this spa, just the treatment itself. I found Turn Back Time Day Spa and purchased an IPL session there, but when I arrived, the staff told me it wouldn't be effective because my sun spots weren't dark enough compared to my natural skin tone. They used this to upsell me a $1400 CoolPeel package (4 treatments for face, chest, and hands), claiming it was the only thing that would work. Martha was unprofessional and used scare tactics to push me into the CoolPeel. I saw very minimal results, nowhere near the dramatic before-and-after images they showed (which I now suspect were edited). They initially told me each treatment would resurface 25% of my skin, but at every follow-up, they kept saying I wouldn't see results until the final session. They also pushed an expensive cream on me during the process. Furthermore, the spa itself was cluttered --there was no real "spa" feeling at all. The environment didn't inspire trust or professionalism, especially considering the high price point of the treatments. I went back to my dermatologist after finishing the sessions, and he confirmed what I feared: I was scammed. He told me IPL would have been the right solution and that CoolPeel wasn't even appropriate for my skin type. I feel completely misled and urge others to be cautious. This spa felt more like a high-pressure sales operation than a place genuinely focused on skincare and results.

Turn Back Time Spa and Wellness is appropriately named. This spa is very affordable and super clean…read morewith water and snacks. The staff is very friendly and helpful. Martha is an expert in her field, and the results are amazing!!! The spa is on the smaller side and has a down-to-earth feel compared to large spas trying too hard to impress. (602)423-4212

Absolutely the best place ! Love Tiffany , she's my girl…read more Need to try the Diamond glow and the Morpheus next !!

I treated myself to a 90 minute Japanese headspa for my birthday with Makayla. It was INCREDIBLE…read more I've gone to several head spas and this was hands down the best I've ever experienced. The room was peaceful and calm, the bed was comfy, and Makayla guided me through the most relaxing experience. I cannot wait to come back again.

Had an awesome experience at Bellagio Med Spa at the Arcadia location. I was seen and evaluated…read moreright away and the whole experience was excellent! I had the micro needling facial and my esthetician (Emma) focused on my concerns which were sun spots and uneven skin tone. She did such an amazing job and was talking me throughout the entire time of the process and always asked if I was doing okay the entire time. Great job Emma !

Jenna did an amazing job today. Very relaxing. The environment was very peaceful and pleasant.read more

Love Damien, his energy is contagious and necessary early in the day, love this location, and the…read moreservices, I am noticing a difference from getting the Power resurfacing facials, love them, feeling the difference in my face too. I would definitely recommend, and would say it's worth the self care investment!! All the RNs are great, and consistently friendly!!

First-time client here--I've never had a laser facial before and decided to try it since they were…read morerunning a $50 promotion. I even called the day before to confirm because my confirmation email said it would be a 15-minute laser facial, and I wanted to make sure it was a full treatment. I was reassured at the time. I drove 35 minutes to get there, only for the "full laser facial" to last about 2 minutes. It was honestly shocking and very disappointing. The entire time, both people I interacted with were focused on trying to sell me their monthly package rather than actually providing a quality service or explaining anything. I left feeling confused, like what did I just pay for? It did not feel like a legitimate experience. I did leave a $10 tip, but only because the person who performed the service was pregnant and I felt bad--not because the service itself warranted it. Overall, I wouldn't recommend this place. Save your time and money. Better off buying face cream.

I bought a Groupon for the IPL laser. Two days before my treatment Vibe MedSpas told me they over…read moresold their Groupon and wouldn't honor mine. (I bought my Groupon 2 months in advance.) But they told me they would still honor my appointment at full price. (BEWARE that Groupon will not refund your money back into your account after 3 days. They just offer you a credit.) After my initial phone call, they told me Stephanie (the manager) would call me. Instead of hearing from Stephanie, I got an email from Groupon saying that my Groupon had been canceled by Vibe MedSpa. I called again, the manager Stephanie would not take any of my calls. I was hoping to use this Spa, for more than just IPL treatment, but for botox and other things. Holland, the front desk assistant, was such a great help and very understanding. I hope you have a better experience than me.

I called before I schedule my appointment to insure that everyone was wearing masks…read more When I arrived for my appointment, No One was wearing a mask. I sent the owner a letter explaining that their spa lied to me and assured me that they were following all required guidelines and everyone was wearing masks. This was a portion of their written response to my complaint! "Everyone in the spa has tested positive for the antibodies and we are probably the lowest risk location you could visit. The CDC guidelines and Arizona state mandate indicates masks are required only when six feet of social distancing is not possible. " If they felt confident and safe not wearing masks, they should have admitted they did not wear masks at the shop and afforded me the ability to decide if I wanted to take that risk. Lying to me did not allow me to decide if I wanted to risk going to this shop.

I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!