Got me in quick, diagnosed the brake issue and promptly and affordably fixed the issue with my…read morebraking system. Efficient team and I appreciate the help. Cheers guys!

This happened about an hour ago!, Don't shop or support FREEDOM, my wife went in to return a…read morecharger as she had bought the wrong one but apparently that makers her a bike theif even though she had bought it 20 minutes prior to bringing it back (with receipt) and they did not return it or refund it, according to this guy who was working,, she didn't get his name but the older guy with a beard, was being extremely rude to her, she asked why he was being such a dick and was told because he is one, she left in tears, Do not shop here if this is how they show their professionalism don't support people who threat their customers like this. Totally unprofessional and extremely rude.

Good spot to rent bikes from. We came in looking for two adult bikes as we packed our kids' bikes…read morefor the trip. Instead, we came out with a pedal cart for five. . It cost $30 for an hour or $45 for two. Staff was flexible with us and let us pay for just the hour - with an option to add in an extra hour (which we didn't do). Staff also explained to us the rules of the road. We rented the pedal car earlier in the morning when the beach boardwalk was empty - so we were able to bike down by the beach, over to the Japanese garden, and back in an hour.

Cost: $40 for 1st hour, $20 /hr after…read more It was the second scooter ride ever for both my girlfriend and I. The owners patiently coached us for 20 mins until we were ready to go, and THEN let us go for an hour after that. Great staff, great training, decent scooters too. :)

They helped me right away they are some of the nicest people ever they Had some amazing equipment…read moreand everything thing I needed for my bike I highly recommend checking them out

I'm a senior and purchased a e-bike two years ago. I found the management knowledgeable and…read moreprovided me advice and recommendations with my purchase. Now I have over 4,000 km on the bike and have returned three times for manufacture adjustments, rear brake pad replacement and today a tire puncture repair. I have always been treated with courteous professional service, prompt help and satisfaction. I highly recommend such turn key service. Robert (kelowna resident)

I couldn't have had a better experience at Fresh Air. I ended up buying the bike unseen (I'm based…read morein Vancouver), and every staff member I spoke to over the phone and via text was beyond amazing--informative, patient, and incredibly helpful. My bike came with a free bike fit, and I didn't know what to expect, but it blew my mind, as well as my partner's (who already owns several high-end bikes). During approx. two-hour bike fit which was offered with the purchase, Marty (sorry, if I spelled your name wrong) took his time, checking every single detail and consistently ensuring that everything felt right for me. I ended up switching the handlebar, the stem, and the seat, all in-house. I also upgraded my tires to tubeless and received a very generous discount on them. My partner, who has bought several bikes from different shops in Vancouver, was equally impressed. He mentioned that the experiences he's had in town don't even come close to this one. I can't recommend this place enough. The 9-hour drive was absolutely worth it!

I only go here for all of my bike needs for the last 5 years. They are knowledgeable and quick to…read morehelp. They do not make you feel bad for not being a bike expert and are very thorough. The price is very competitive and they are willing to pick up your wheels if you are unable to get there. I wouldnt go anywhere else.

We had a great time! Lyndie was so flexible, knowledgeable and great with our group…read more Fabulous for all levels

Walked in with a flat at 6:30 am prior to 7:00 am shuttle.. Cynthia provided the tools and…read moreinstructions. No luck. Mike, the owner, came in, helped find the pinch, provided us with a new tube, problem resolved, shuttle delayed an hour, no worries. We highly recommend this 20 year plus local Penticton business for their caring, quick problem solving and extremely helpful service. They also have a great variety of sporting equipment to rent. The shuttle service was quick, comfortable and very efficient: Cynthia was our local tour guide for activities and sites en route to Myra Canyon. S&J Inglis

These guys are SOLID!…read more i rented a bike from them them to tool around the little town and had a great time! i was called away to get back into the meat grinder and all i could do was call and leave a message. The owner went himself and picked up the bike from the resort i was at. i talked to him and he charged me for the time i had it but no more, Cool Cat! i'll be back!

Looked them up on facebook and they had a liquidation sale and went out of business in 2019. Too…read morebad- I would have liked to go there.

Great & quick service! We drove to Kelowna from Vancouver, and unfortunately the bike rack was too…read moreclose to the muffler and my husband's tire melted from the exhaust. Brought his bike in and they were able to replace the tire immediately so we could head out on our ride right then! It was even more awesome that they had that specialty type of tire in stock When we were getting ready to head out, the dude was happy to show my husband the proper way to grease the chain and he also tightened up my water bottle holder. We would definitely recommend this bike shop to others!!

Fast, nice and accommodating folks! Plus they're working to support those with disabilities.read more