The team here are knowledgeable, professional, and honest. Its the old school service and customer…read more/ customers bike first mentality that blows me away every time. The workshop team has decades of experience too.

I needed tires and tubes for my bike when I was travelling through Princeton. I was unable to get…read morethe parts where I was. Geoff and Kevin went out of their way to help and they shipped what I needed to my hotel in Princeton. Repeated phone calls and an early morning email were all responded to promptly, with patience and understanding of the situation I was in.

We had a great time! Lyndie was so flexible, knowledgeable and great with our group…read more Fabulous for all levels

Walked in with a flat at 6:30 am prior to 7:00 am shuttle.. Cynthia provided the tools and…read moreinstructions. No luck. Mike, the owner, came in, helped find the pinch, provided us with a new tube, problem resolved, shuttle delayed an hour, no worries. We highly recommend this 20 year plus local Penticton business for their caring, quick problem solving and extremely helpful service. They also have a great variety of sporting equipment to rent. The shuttle service was quick, comfortable and very efficient: Cynthia was our local tour guide for activities and sites en route to Myra Canyon. S&J Inglis

needed a couple new grips on some clubs and got excellent service from…read moreScott ? I think his name was in the Sport Chek shop ...friendly , efficient and very reasonably priced ...highly recommended

Sportchek Penticton. Cannot say enough good things about…read morethem. My granddaughters 7th birthday. She wanted a certain bike that was not available anywhere else. I was coming from Kelowna. it was dark and raining. The manager Kim and sales associate Jordyn went over and above to ensure my granddaughter got the bike she had her heart set on. Highly recommend

I hate shopping, and this was one of my best shoe experiences. I explained some specs I had about…read morewidth, footbed, use, etc and I had two pairs tried on, picked out and paid for within about 20 minutes. And the selection was great.

I am not sure what has changed, but my most recent experience at Fritz Shoes deviated sharply from…read morethat experienced over the last 32 years. I had developed high levels of trust regarding the quality of stock, staff knowledge and representation of products and the store standing behind the forgoing. I bought a pair of ($160) Birkenstock sandals that fell apart after 2 summers. I brought them, complete with the receipt, into the store where photos were taken, a commitment to bring the issues to the Birkenstock representative was made with a promise to get back to me. Months passed with nothing so I returned to the store and, in the absence of the staff member I spoke with earlier, I left a message. Months passed. I called and spoke with the staff member and then to Daniel who said he would look into it and get back to me... nothing. I returned to the store and left a message for Daniel. Now, following several weeks of silence, I have given up.

The owner failed to disclose how the fuel charge is calculated or provide the actual fuel rate…read more They also did not provide an estimated fuel cost upfront, which is extremely concerning and, to my understanding, may not comply with BC consumer protection requirements. Without this information, customers have no way of knowing what they will ultimately be charged. They can simply add a separate charge to your credit card afterward without your clear consent or approval. This practice is very alarming and feels misleading. I would not recommend this place. There are also other reviews mentioning unreasonable fuel charges, so I strongly suggest doing your research before booking.

My kid and I wanted to go kayaking on our last day in Penticton, and this company opened at 9am…read more(all the others opened at 10am). We wanted to start early, as it gets hot out later in the morning, and very people-y, too. The earlier, the better. So by default, this is where we went. And we're so glad we did! Reserving the kayak online the night before was super easy. We paid a 50% deposit for an hour rental of a double kayak (it was in total $40 for the hour). We drove to the site and there was a paid parking lot there but, right beside it, there was free 2-hour parking right on the street after 9am. So duh, we parked on the street! The place opened at 9am sharp. The guy and gal who work here COULD NOT BE NICER. They were super organized. They asked if they should charge the remaining $20 to my credit card (sure!), gave us well-fitting life jackets, and brought us to our double kayak. I loved the kayak! My kid and I have kayaked before in Kelowna, and this kayak here was our favorite. It felt very stable in the water. It had backrests, and grooves for our feet inside. It was a very well-made kayak, for sure. And we had the BEST time! We paddled out far in the lake, which is crystal clear and stunning, and marveled at the surrounding mountains and gorgeous scenery. It was already getting hot out, so we were really pleased we came when we did and not later in the day. And the waters hardly had any other boaters at that time of morning, so it was perfect for us. Getting back to shore, the girl who works there came to assist us (well, me, specifically! As the "old lady", apparently I need assistance getting out of the boat on the rocky shore. lol. And I GLADLY took the help!). She was SO nice, and the whole experience was so fun, I highly recommend it! (Side note: I saw that this place also rents out single kayaks, pedal boats, sea-doos, and other boats. I would definitely come back to this company!).

I purchased a sweater at the Elliot Row Penticton store in 2019. I purchased an awesome sweater…read more The stitching came loose around the collar. I took it back and Lori(?) dealt with it without a hint of despair. This was the last sweater in my size so she sent it to their tailor to have it repaired. Once repaired it came apart again. The Elliot Row staff looked closer at it discovered it was a design flaw with that particular sweater. They immediately offered to replace it for equal value for any item(s) in store. The staff was/are professional in every way. Their product knowledge, selection and service level are high. I will shop there for the foreseeable future. Support local business, shop online. Thanks.

The shop is actually called Elliot Row Men's Wear, and the owner has no buss. Ethics. I purchased a…read morebelt ($65) we get home find it is defective, i form the manufacture, who forwards it to the store. The owner (lady) makes the arrangement to send me a belt for my son ASAP because of his concert in 5 days. She asks for the numbers on the back, I ask my son to relay them to me as I am out of town, he gave the wrong ones, or didn't look, typical teen, now she says there is to much confusion and will not honour the agreement she made, and to do now what she wants my son will not have the belt as promised by her, if she had said this a week and half ago we might have had a chance to correct it before his concert. She has no ethics, the salesman pass the buck, and she speaks with a forked tongue.

I always find something good at this store!…read more I would off course prefer if the women's section was larger... But it's the quality that counts!

In addition to having awesome high quality merchandise, i must give a special shout out to Freeride…read moreand one of their employees Alyssa who went above and beyond in figuring out a way to get me back the wallet I lost while vacationing in Okanagan valley. It had everything in it- passport, Id, wallet, money etc. Someone had found it on the beach and taken it to Freeride, who then turned it into the police, and even tracked me down on Facebook in order to contact my employer to contact me so I'd know to go to police. I had to do extra work to find out who freerides was as they hadn't left contact info to take credit for their amazingly generous efforts on my behalf. Of course, visiting their store after this I was very delighted to have an excuse to purchase truly chic high quality shoes, bikini, and T-shirt. Would definitely recommend stopping in to see the great merchandise and staff if you get a chance!

went in to get a phone glass replaced. both the clerk and the store manager were rude and ignorant…read more i was willing to pay the $200 for a new screen and they kept pushing my phone away. and when he finally agreed to do it, he said he was busy and it would be an hour and a half. went to another shop in penticton and they had it done in 20 min and were much more pleasant than anyone at this store. i DO NOT RECOMMEND TAKING ANYTHING TO THIS STORE.

These guys are just great. They recognize the problem as soon as you give them the phone. They…read moredealt with my minor issue immediately and repaired it on the spot. He did not try to sell me on something i did not need. Great customer service. I would definitely use them again.