I couldn't have had a better experience at Fresh Air. I ended up buying the bike unseen (I'm based…read morein Vancouver), and every staff member I spoke to over the phone and via text was beyond amazing--informative, patient, and incredibly helpful. My bike came with a free bike fit, and I didn't know what to expect, but it blew my mind, as well as my partner's (who already owns several high-end bikes). During approx. two-hour bike fit which was offered with the purchase, Marty (sorry, if I spelled your name wrong) took his time, checking every single detail and consistently ensuring that everything felt right for me. I ended up switching the handlebar, the stem, and the seat, all in-house. I also upgraded my tires to tubeless and received a very generous discount on them. My partner, who has bought several bikes from different shops in Vancouver, was equally impressed. He mentioned that the experiences he's had in town don't even come close to this one. I can't recommend this place enough. The 9-hour drive was absolutely worth it!

I only go here for all of my bike needs for the last 5 years. They are knowledgeable and quick to…read morehelp. They do not make you feel bad for not being a bike expert and are very thorough. The price is very competitive and they are willing to pick up your wheels if you are unable to get there. I wouldnt go anywhere else.

Great & quick service! We drove to Kelowna from Vancouver, and unfortunately the bike rack was too…read moreclose to the muffler and my husband's tire melted from the exhaust. Brought his bike in and they were able to replace the tire immediately so we could head out on our ride right then! It was even more awesome that they had that specialty type of tire in stock When we were getting ready to head out, the dude was happy to show my husband the proper way to grease the chain and he also tightened up my water bottle holder. We would definitely recommend this bike shop to others!!

Fast, nice and accommodating folks! Plus they're working to support those with disabilities.read more

Huge thank you to Wade. We were on holiday and had an issue with our battery chargers. So thankful…read morefor his advice and help. We also appreciated his follow up the next day to make sure the chargers worked and that our holiday was going well. Great service and we would highly recommend BIKTRIX Kelowna

I brought my bike in for a tune-up, and to get wheels changed. Within minutes of my first ride,…read morethe gears constantly slipped and shifted on their own. The brake pads were rubbing against the rear wheel, slowing me down. These are rookie mistakes, and I expect the bike to be running better after a Level 2 tune-up, not substantially worse.

Took two pairs of skiis in to have them tuned and set up to the new boots. They tuned both pairs of…read moreskis. But they wouldn't fit the boots to one pair of the skis. They said bindings are too old. Why would they tune a.pair that can't be used and charge me for it. Totally unhappy and won't be going back. It is really to bad, I was considering buying a new Levo in the spring. I'll get a Reign E instead.

I had no idea what I needed for my bike, but Tao was a superstar and was very helpful. I'm…read moredefinitely happy with the value and the price. Thanks for going above and beyond.

This is my favourite bike shop in town. The staff are extremely knowledgeable and friendly. They…read morehave everything you need, and if they don't have it they will happily order it in for you. They have a great eye for detail and always go the extra mile. Their prices are low and their location is hard to beat.

Brought my bike (full xtr, sram xo, push industries custom tuned suspension) in for some minor…read morework. The work was not completed properly and it was very evident that the bike was not taken out for a test ride prior to returning it to the customer. I returned the bike to the shop a few days later and the issue was resolved. The brake lines and shifter cables that were replaced were poorly reinstalled and barely held onto the frame with only a couple of zip ties, and I had to rectify once a had the bike back home. On top of everything, I was charged for a 'tune up'. There was ABSOLUTELY NOTHING wrong with this bike prior to going in. I'm not sure how they can justify charging for a 'tune up' IN ADDITION to the requested work. AVOID. POOR WORKMANSHIP AND CUSTOMER SERVICE.

Avoid this store worst customer service ever. Went in there looking to purchase a bike rack for our…read more2 e bikes. Spoke with the salesman there told him we had 2 Rad bikes the model and the weight. We purchased the rack that was recommended by the salesperson brought it home and our bikes did not fit. When it was brought back to the store we were told there would be a 20% restocking fee. Not once were we told by the staff that there was a store policy of a 20% restocking fee if we had been told we would never had bought the rack especially with a price tag of $1200. We are now out $230 for an item we never used an item that we were told would work for our bikes. Checked our receipt and no mention of the restocking fee there either. When we contacted the owner he stated it is mentioned on their website... seriously? We did not buy the rack on line we bought it in store with the false confidence we were dealing with professionals. What a joke. If looking for ebikes or accessories or parts your best to deal with a reputable business.