Generally okay if the item you want is in stock... But I would strongly advise against ordering…read moreanything that is "due in a few weeks" and I definitely wouldn't recommend using a Cyclescheme voucher. The communication and aftercare when things go wrong is absolutely abysmal. I ordered £3k of bike and accessories. One of the components was due in a couple of weeks, the rest was in stock. I received an email that my bike build had been booked in and was given a delivery date for my bike. The delivery date came and went. No communication at all. I contacted Sigma to be told that the component had been delayed. Only because I chased was the rest of my order sent. A couple of months passed by. No communication at all. I contacted Sigma only to be told that the component had been delayed further - by a whole year. The delay might not be their fault, but the lack of communication is. Because I ordered on the cycle to work scheme a refund was not possible. And instead was told I had £379 store credit. In the meantime I'd made an order for cash so asked if they'd be able to refund and apply some of my store credit. I was told that someone would contact me to discuss. After a couple of weeks I chased Sigma (again!) to find out how to use my £379 credit as no one contacted me. And I was told that no, they couldn't apply the store credit to my previous order. So I've been messed around, ignored, and have had nothing constructive offered to help with the situation. All I have is store credit to buy some stuff that I don't really need or want. I've been given a hollow apology - but actions speak louder than words. When things go wrong, how a company responds can make the difference between customer loyalty and never using that company again. I will not be recommending Sigma Sports to my cycling friends.

Worst customer support ever. Made an order - after like 5 days they shipped ( or at least provided…read moretracking number). That tracking number was only show up as tracking info received without actual package. After a week or more without any movement i contacted them and they was looking into it for another 2 weeks without any replied. Than i contacted them in chat and they told its lost and asked what i want reship or refund. I said reship and 5 days later contacted again them and they wasnt aware about reship and said will contact me again. And they just refunded me in the end instead of reship without asking. Its just worst customer support ever. You need to wait weeks to get an update and still end up in nothing

I purchased an item from Evans in Kingston-upon-Thames on Sunday. The store manager served me at…read morethe cashier and his mood was, shall we say frosty. Nevertheless, I took the item home. However, it had an essential bolt missing, meaning the product was useless. I'd had enough and decided to take this back for a refund. Without discussion, the store manager Salvatore flatly and rudely rejected the request. I asked to understand the policy some more and was explained this was part of the new approach by Sports Direct. I was offered a replacement but explained I'd be sold incomplete goods and the relationship had broken down. Again, this flatly and rudely rejected. Looking in to other reviews, Evans and Sports Direct, there are a library of similar complaints. I'll raise with their Head Office but expect a similar response. I buy loads of stuff really regularly and I'll shop elsewhere.

I confess that I'm a keen runner/walker rather than an enthusiastic cyclist but I couldn't resist a…read morenose-around this recently expanded store. It seems to be a dream site for aficionados, with plenty of bikes on special offer and a dazzling array of accessories for every conceivable aspect of enhancement or safety. I especially enjoyed inspecting the clothing rails and discovered an excellent choice of colourful and practical neoprene and lycra tops and bottoms. I was very tempted by some of the stylish jackets and tee shirts but reluctantly the high (specialist) price ranges steered me away. Staff are on-hand to impart their knowledge and advice but are happy to allow the 'just-looking' free-rein.

It is nice to patronise local shops. Yes, you can buy a children's bike from Toys R Us and other…read morelarge chains. However, going to a local store you'll usually get a much more personal service. This is certainly true at Burt's. We have bought two bikes (both for our daughter) and various gear - helmets, lights and stuff. We have always been well looked after, and, particularly when we bought her most recent bike (an adult one), were given well thought out and friendly advice. They stock all sorts of cycles, from mountain bikes, to racing bikes, to hybrid bikes through the old fashioned sit up and beg style (the type I personally covet). It is a crowded shop, with bikes and assorted accessories in every free space. They also have a workshop out the back, where they conduct repairs. All in all, this is a good, friendly, quirky local bike shop located on Hampton Hill High Street.

i had my mountain bike serviced there for £40 recently - I specifically asked them to tightened the…read morefront axel bearings and service the front disc brake. - the axel was done fine. however he only loosened the brake leaver rather than service the disc break - i could have done that in 10 seconds. - i am now getting my brake serviced at a more 21st century shop for £20 !!

Large and well-stocked outdoors shop with decent prices. It's actually quite a large chain, owned…read moreby JD Sports, and sells a wide range of well known brands. This store is on the market square just behind the church. It runs the length of the block, and is the largest outdoor store in Kingston. It has a cafe and soft-play area inside. I was on the look-out for a specific knee-high mid-weight sock, which I've been looking for, for ages, and was delighted that they had it in stock. It'll be a regular calling point for me from now on. Reasonably friendly staff, though I only needed to speak to them at the till.