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The bicycle warehouse

4.0 (1 review)

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18 years ago

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Sigma Sports - Sigma Sport Body Geometry Fitting Centre

Sigma Sports

3.1(14 reviews)
1.0 km•Teddington
•££££

Sigma Sports is quite a beautiful shop, kind of like the nightclub of sports shops. I doubt there's…read moremany places in London with a better range of tri gear, and so I'd say it's worth the trek (plus it's right next to delightful Kingston where you can do a whole load of other shopping/riverfront enjoyment while you're at it). Customer service is excellent, they've got loads of knowledge and helpful staff to advise you and not make fun of the fact you are buying a tri suit the day before the race. I was really happy with the suit I got - they guy insisted I try about 8 on and explained their pros and cons which was reassuring considering they are quite expensive. It showed how useful trying the gear on is that one make fit well in size L but I eventually bought another brand size S! Highly recommended, although dangerous if like me you find outgear equipment very tempting...

Generally okay if the item you want is in stock... But I would strongly advise against ordering…read moreanything that is "due in a few weeks" and I definitely wouldn't recommend using a Cyclescheme voucher. The communication and aftercare when things go wrong is absolutely abysmal. I ordered £3k of bike and accessories. One of the components was due in a couple of weeks, the rest was in stock. I received an email that my bike build had been booked in and was given a delivery date for my bike. The delivery date came and went. No communication at all. I contacted Sigma to be told that the component had been delayed. Only because I chased was the rest of my order sent. A couple of months passed by. No communication at all. I contacted Sigma only to be told that the component had been delayed further - by a whole year. The delay might not be their fault, but the lack of communication is. Because I ordered on the cycle to work scheme a refund was not possible. And instead was told I had £379 store credit. In the meantime I'd made an order for cash so asked if they'd be able to refund and apply some of my store credit. I was told that someone would contact me to discuss. After a couple of weeks I chased Sigma (again!) to find out how to use my £379 credit as no one contacted me. And I was told that no, they couldn't apply the store credit to my previous order. So I've been messed around, ignored, and have had nothing constructive offered to help with the situation. All I have is store credit to buy some stuff that I don't really need or want. I've been given a hollow apology - but actions speak louder than words. When things go wrong, how a company responds can make the difference between customer loyalty and never using that company again. I will not be recommending Sigma Sports to my cycling friends.

Photos
Sigma Sports - Sigma Sport - Focus bikes, Gore and Castelli clothing

Sigma Sport - Focus bikes, Gore and Castelli clothing

Sigma Sports - Sigma Sport - Colnago and pinarello bikes, Mavic and  Rapha clothing

Sigma Sport - Colnago and pinarello bikes, Mavic and Rapha clothing

Sigma Sports - Sigma Sport main workshop

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Sigma Sport main workshop

Evans Cycles

Evans Cycles

2.4(5 reviews)
1.4 km•Kingston Upon Thames

I purchased an item from Evans in Kingston-upon-Thames on Sunday. The store manager served me at…read morethe cashier and his mood was, shall we say frosty. Nevertheless, I took the item home. However, it had an essential bolt missing, meaning the product was useless. I'd had enough and decided to take this back for a refund. Without discussion, the store manager Salvatore flatly and rudely rejected the request. I asked to understand the policy some more and was explained this was part of the new approach by Sports Direct. I was offered a replacement but explained I'd be sold incomplete goods and the relationship had broken down. Again, this flatly and rudely rejected. Looking in to other reviews, Evans and Sports Direct, there are a library of similar complaints. I'll raise with their Head Office but expect a similar response. I buy loads of stuff really regularly and I'll shop elsewhere.

I confess that I'm a keen runner/walker rather than an enthusiastic cyclist but I couldn't resist a…read morenose-around this recently expanded store. It seems to be a dream site for aficionados, with plenty of bikes on special offer and a dazzling array of accessories for every conceivable aspect of enhancement or safety. I especially enjoyed inspecting the clothing rails and discovered an excellent choice of colourful and practical neoprene and lycra tops and bottoms. I was very tempted by some of the stylish jackets and tee shirts but reluctantly the high (specialist) price ranges steered me away. Staff are on-hand to impart their knowledge and advice but are happy to allow the 'just-looking' free-rein.

The bicycle warehouse - bikes - Updated October 2026

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