Having heard about Accurate_review's outrageous opinions about Finch Cycles, I felt it was important to share my experience with the shop, hopefully showing how ironically inaccurate, 'Accurate_Review''s post is. Let me first of all dispel the opinion that Chris is some sort of dodgy bike salesman. Chris is unbelievably helpful, and sorted me out with my first road bike which I'm still riding to this very day! Not only was his advice great, he went the extra mile for me, ordering it in and getting it built to fit me perfectly in extremely short notice, as well as hooking me up with some pedals so I could ride it home! The shop itself is definitely not a blot on Reigate either, in fact it's great having a local independent bike shop! They have a great selection of bikes, accessories, etc! I've never not found the thing I need in the shop! Lastly, the claims that repairs weren't carried out seems extremely far fetched. I've never had any problems with their bike maintenance, as I mentioned earlier I'm still riding the road bike I bought from the shop! I've never had any problems with it out on rides, which goes a long way to tell you the level of high quality control the shop provides. I was extremely disappointed to hear of and read the poor review of this bike shop on qype, and I hope this response goes some way to convincing potential customers of the worth and quality of this shop. I cannot honestly believe the review was even genuine, as it couldn't be further from the truth! read more

I haven't actually bought a bike from Finch's, Our bikes are still ok for a while yet, but every year I take all our families bikes for a 'tuneup' and let them repair any flat tyres ( I know I should be able to do that myself) I've been doing that for years now. They are always polite and courteous and have never overcharged me so I'll be going to them for the foreseeable future as the need arises . I haven't got the bikes out of mothballs yet but will be doing before the bank holiday. Eventually I'll need new bikes (and I will get them from Finches, or at least I'll go there first ) . I only bother posting here since there is one review on this site that is so at odds with all the others and is so poisonous in nature I felt the need to put the record straight. People who live locally pass the shop on a regular basis and know what a good shop finches is. I would hate for it to lose business because of an unwarranted attack from someone with an obvious grudge go and have a look and make your own mind up read more

I decided to try the local bike shop after talking to lots of cyclists in the area, who would be the ones in the know, instead of a well-known supplier, due to a previous unhelpful experience. And I am so pleased that I did! The staff at Finch and Son were all very friendly, extremely helpful and knowledgeable from helping choose the right bike to assembling it and collection thereof. The choice of bikes and accessories are second to none, the information they were able to provide was outstanding and accurate and the overall cost was very competitive. Will definitely be returning when we need to purchase another bike and I wouldn't hesitate to recommend Finch and Son to anyone considering purchasing a cycle. Thank you Chris and staff. I can also assure anyone who is reading this, that this is an accurate review of my dealings with this establishment and not some false advertising. read more

I'm afraid I have to agree with Accurate-Review. As Reigate residents of over 20 years and parents of two young girls, my husband (an avid biker) and I all too aware of this shop and, sadly, the review is very much on the nose. I sense and recognise the utter frustration, having been through it myself and no, wouldn't recommend this shop in any way. For the sake of convenience, I was willing to accept the insincerity, but the incompetence and dishonesty was unacceptable. I also agree that the embarrassingly glowing reviews coincidentally appearing immediately following Accurate-Review's should be looked into by fair trading, advertising standards or similar. It's blatantly obvious they are fake and shouldn't be allowed but is certainly very indicative of how the owners of this shop function anything to get trade. read more

I am not one who normally writes reviews but I feel the need to leave this comment. I have lived in the Reigate area for a long time and have frequented 'Finches' many times over those years. There are numerous loyal local customers like myself who feel that this is a vendetta, one that the family and staff do not need at any point, let alone at such a difficult personal time. I along with many others, wish them all the luck in getting these, what could only be described as slanderous, postings removed, and which in my opinion are so obviously from the same person. These reviews are not what sites like this were meant for. I am sure that should anyone read them, then they will be able to see straight through these false accusations and inaccuracies. read more

Love Finches. Really personal and attentive service, great workshop, full of advice and enthusiasm. Recently spent an hour with me just sorting out clipless pedals and cleats etc. Absolutely first rate. When I bought my road bike they let me test ride it first, put it on a turbo trainer, measured everything that needed to be measured, assessed the riding position, asked what sort of riding I would mainly be doing (slow!) and just generally made me feel valued even though I was a long way from an expert and was not buying a particularly expensive bike. When I asked about upgrades they were pragmatic and not trying to get me to spend for the sake of it. Brakes, tyres upgraded with no fuss. Free first service very good too. Highly recommended. read more

Excellent, personal service and great attention to detail. I ride a lot I'm currently training for a 24 hour endurance event. Having these guys on my side has been akin to having my own back up team when I need them. Prices are great and they will get in anything I need the next day. I've been riding for over 25 years and have really realised the value in having a local bike dealer. A recent problem with an on line retailer who refused to refund me (until I took significant steps) for an item reinforced my sentiments for this establishment. The review of the 29th May is like those I see occasionally in my hospital practice. Rambling and non specific. What are you trying to say other than accusing the shop of being dishonest? read more

Blimey.. Someone's got a personal gripe with this company. Got to be one of the least helpful reviews ever below.. clearly some personal reason is involved here as once you sift through the verbosity, nothing constructive is actually mentioned other than a demeaning attack on the owner. So all I can say is this is the place for a premium level of service that you wont find anywhere else. I'm so thankful they did my bike service before the etape de tour last year when Fiches spotted a cracked frame, they undertook all the warranty claim even though I had not bought the bike from them, making sure the bike was sorted for the ride. You really can't top that! Thank you so much!! read more

I am flabbergasted at Accurate_review's comments re Finch Cycles, not only is this a very comprehensively stocked cycle shop but the customer service and experience is what you would expect from a family business that has been running for over 100 years. I think Accurate_review must have walked into the wrong shop or town!! Mr Finch and his staff are exceptional with their service and attention to detail so comments by accurate_review are totally unfounded and a totally individualistic. Maybe Accurate_review should have had his/her bikes repaired in London where he/she comes from..why travel to Reigate? read more

I love this bike shop we have always bought our children's bikes and our bikes from here. Right from little stabiliser bikes to full size. Chris Finch is unbelievably helpful and can't do enough for you. We also go back every year to have the bikes serviced which he does for a great price I use my bike to cycle to work so I need to take it somewhere I can really trust to do a good job. Anyone who cycles round this part of surrey knows you need a bike you can rely on :-) I also believe we should support our independent shops where we can so go and check Finches out. read more

The best service ever! I called in the morning to ask about my hydraulic brakes which had failed. The workshop was solidly booked for at least 2 weeks, but they suggested I bring the bike in for them to diagnose the problem.They called later in the day to say the job was done, and it only cost me a tenner. The staff couldn't have been more friendly and helpful. Top marks for service, value and all round helpfulness! read more

I am in electric mountain bike heaven since recently purchasing a specialised pedal assisted Turbo Levo. Fantastic, friendly, knowledgeable, efficient & reasonably priced. Dave is their in house electric bike specialist & nothing is to much trouble for him & no question will remain unanswered. I recommend you go there today & get one. Change your life & have some fun. read more

I bought a rear wheel from Finches which collapsed after about six months - shocking experience to say the least - miraculous that I was in a car park at the time. They tried to blame me for 'not maintaining it properly' as if I was some sort of imbecile. Prices of some of the components have to be seen to be believed. read more

I find the comments by accurate review unbelievable. Finch's are a great part of the Reigate community. Their service is second to none. Always helpful and besides that offer great value in my view. It's clear from the rest of the comments that most people don't agree! Go Finch & sons you have my support! read more

I have bought several bikes from Finch Cycles and returned recently to have some adjustments made to the gears on one of them. As always, I was impressed with the high levels of customer care and expertise offered. I will certainly purchase from them again. Thanks read more

friendly local and knowledgable people are rare, but Finch Cycles have all these attributes. if you are after good old fashion service from knowledgable staff then please try Finch Cycles in Bell Street in Reigate. read more

I have been using Finch cycles for a while since I started working locally, it is always convenient for a lunch time browse, and I really like the the new road bike section! read more

Knowledgeable helpful and friendly staff, good (small) workshop and team. Good range of bikes, parts and accessories. A proper local bike shop! read more