Whenever I'm in Waterloo and am off to a dinner party or some other function that requires me to…read morebring beer, wine or spirits this is always my LCBO of choice. Being one of the largest LCBOs in Waterloo this location offers a wide variety of specialty products, particularly in the wine and beer category. More than anything I love trying different kinds of beer, and this location seems to offer many that I still have yet to try! So if you're ever looking for some kind of liquor product and you're not sure if the smaller locations will have it you can be pretty confident this one will. Another thing that is great about this location is the knowledgeable staff they have working there. Not only are they knowledgeable but they are very friend and are willing to help if you need it. Great location! Conveniently located with lots of parking in the back!

Come to this one instead of the one up near Conestoga Mall. It's larger with a better selection…read moreand slightly better customer service. The other one seems to passive-aggressively hate its customers. This one just passively hates you. No overt aggression. Thumbs up!

If you are NOT a veteran, I'm certain Dial-A-Bottle is good…read more Speaking AS a Veteran with serious health issues, I have found this service to be seriously lacking. With limited mobility - I have difficulty walking - I find it easier to use their service but I have a strict rule: CALL ON ARRIVAL. A driver must call BEFORE arriving, if I get a knock on my door without preparation it can trigger a panic attack. Dial-A-Bottle seems UTTERLY uninterested in this - the drivers knock on my door EVERY time without calling first. Complaints to the service are met with bored disinterest. So if you aren't a Vet with special issues - I'm sure they're fine. I AM one - and they repeatedly ignore one simple instruction.

The Beer Store is owned by the big beer companies (Labatt Brewing Company, Molson Coors Canada and…read moreSleeman Breweries) an is one of the few places you can buy a case of beer in Ontario under the authority of the Liquor Control Act and the Alcohol and Gaming Public Protection Act. Unlike other places in Canada and the USA, you cannot go to your local corner store or supermarket and purchase a case of beer in Ontario (with the exception of some smaller markets where there are now the new LCBO Agency stores). You can go to the LCBO (Liquor Control Board of Ontario) store to purchase beer, but then you are limited to the smaller 6-pack of beer. The staff here is friendly and efficient but this location is smaller and the selection in somewhat limited. I was recently looking for the excellent Grasshopper beer from Big Rock Brewery in Alberta but I was unable to get it here.

I came from out west, and we didnt have anything like this out there. only privately owned stores,…read moreand the BCL (Same as LCBO but for BC) First time I was ever in there(I was told about it by a coworker) I walked in and saw a cooler section with about a dozen different beers... I thought that was IT! I was very sad.... Then my coworker laughed and told me about the GIANT menu next to the register. Sad no more!!! YAY! BEEEEEEER! That is all

I love Wine Rack I go quite often they have new deals. They always let you try different samples of…read morewine. They are not over the tip pricy depending on what you buy. They often have different ciders out and are constantly bringing new wines in and having new deals. If you never been I suggest you make a trip.

I've made wine two other places in Kitchener (Molinara & Wine Kitz) before trying Winexpert. I had…read moreto write a review, because this was the most excellent example of customer service I've had. (of course the product is good, but service is the other half of the experience for me) Background - This location changed ownership sometime between when I ordered a few months ago, and finally bottled it today. I spoke with Jason (new owner with his Dad) on the phone to set my bottling date and was already impressed by the friendliness on the phone. We're still somewhat new to the whole bottling thing, and Jason was patient and totally understanding and fun (not my experience bottling anywhere else). Also, you can tell there's a passion for wine, instead of it being "just a job." Other places have charged extra for corks, labels, etc. but it was all included in our price - no surprises. Definitely check this place out.

From the owner: Make your own wine and beer facility. Premium quality wines at half the cost of LCBO pricing.read more

Today I was picking up some wines for corporate baskets. I was looking to get the Pinot gris G…read moreMarcus. The tasting bar is open again so I was able to sample it but the location only had one case. So I scratched to find a back up. So I ended up trying a back up Australia chard but it was too tart for taste for novice drinkers so I asked for some recommendation and assistant manager Ben offered me a Sauvignon blanc that was quite nice for the wine drinker and the novice drinker. It's so nice to have someone so experienced to help me out. Can't wait to return in the spring for more wine.

I buy mostly Magnotta as it never feels that I did not get the right thing. Value and taste…read morecombined is good combination for me. Take it when invited for dinner somewhere always makes a good impression. I wish there would be a store closer, but it is worth the drive.

I've been going to this location for 25 years, but today I had very unpleasant harassment incident…read moreat this LCBO. An LCBO employee colluded and supported another customer in being rude and harassing towards me. This is what happened: I approached a checkout and the cashier took my 3 cans of beer and began to ring them in. She said nothing about another customer, another order being rung in, nothing. There were no other customers anywhere in sight of this checkout. She merely took the cans and began ringing them in. There was a box and some bottles to my left, pushed off to the side, with no apparent owner. I thought they were returns that hadn't yet been re-shelved. As my purchase was being finished, a man came up behind me. Suddenly, the LCBO employee turned to me and loudly said, 'You could say thank you, you know!" She was very humiliating in how she said it. She spoke to me like I was 12-year-old who needed to be taught a lesson. The entire store of 20 or so customers was staring because she was also very loud. I hadn't even finished keying in my card info yet, so I was a bit surprised. Of course, I would have said thank you when she finished the purchase. That's what I thought she meant, but it turned out to be far worse than that. I left in surprise and bewilderment, but came back a few minutes later and asked to speak to the manager. It turned out, the man behind me had left his selections to the side of the counter and wandered away. How could I have known this? Apparently, the man felt I was in his way. What?! The cashier even said she didn't know whose the selections were, either, and she had not begun to ring them in yet, not knowing whose they were. She said she was repeating what the man said to me when he returned. I was busy paying, I didn't really hear him. However, she was very loud - everyone in the store could hear her! I said to the LCBO employee, "You mean, the male customer behind me was inappropriately rude and harassing to me, when I had done nothing but innocently approach an empty counter, and you not only allowed him to do so, you supported him in it by saying it to me, too?" Worse, the cashier didn't even let me lodge my complaint with the manager in private, which is policy. She left her register and came running up to us and began arguing with me while I was trying to tell the manager what had happened. I honestly don't believe the male customer would have behaved that way if I had been a large man. I'm a small woman in her 50s. I don't think the cashier would have behaved that way, either. She not only allowed a male customer to be rude to me, she supported him in doing so. While the comment made ("You could say thank you") is in the realm of people merely being rude - we have all had other customers occasionally be rude to us, or even a store employee having a bad day -- this is the first time in my life I have ever had a store employee triangulate and collude with a customer harassing another customer, in front of an entire store of other, listening customers. Her role was to say, "Sorry, I'll be with you in a minute" -- to him, or to me, either would have been fine. Like a professional. In a professionally run business. Absolutely inexcusable.

I want to start off by saying I'm rooting for the Odd Duck, which recently was recognized by the…read moreMichelin guide (and well deserved)! My four star rating is just that I think they're really good, but they could be great. The staff is wonderful, both personable and knowledgable about the menu and ready to ask questions if they don't know the answers. The restaurant itself is charming too - you have a small store at the front and then pass by an open kitchen before being seated in a comfortable dining area. I was with a group of 4: my husband, and then another couple he's friends with that I was meeting for the first time. We were told that we should consider 2 dishes per person, and 6-8 for a group like ours with the intention of sharing. I love the chance to get to try many different things, so sharing seemed like the way to go. With that said, some of these dishes were much more challenging to share than others. We got the fried oyster mushrooms (easy to share), eggplant (easy), leek (difficult), roots (medium), duck (medium), crab & shrimp (hard), and mushroom main (easy). To this point, I would suggest going as a couple or with a friend you're quite comfortable with as the dishes feel easiest shared between 2 and not as large of a group. Minor, I know, but still worth mentioning. The food itself was delicious. Stand outs to me were their mushroom dishes (both fried and the main), crab & shrimp, and caramel apple dessert. I loved these for being incredibly thoughtful dishes, wherein the star of the dish was never minimized, and other elements brought in textural surprises or nuanced tastes to compliment what was being featured. The only thing we had that I felt was a miss was the seasonal pumpkin dessert, and for having had 9 dishes with only 1 being a bit lackluster means to me that Odd Duck has 5 star potential! The things that brought this to a four were the pacing, cutlery, and challenges sharing after it had been suggested we do so. With so many plates, I acknowledge the challenge but sometimes it felt like we were waiting quite a bit of time for the next bite of food. While the staff was attentive and refreshed our plates and silverware multiple times, there were a few dishes (leeks, and duck come to mind) that I wish we would have had a sharper knife. Knowing that we planned to share everything, I also wish that we'd been armed with that sharper knife to help divvy everything up accordingly. With that said, I would absolutely return to the Odd Duck. I love that they use fresh, seasonal ingredients and do a great job with them. I hope that when I return some of the things that made them a four have been easily remedied and the experience is a true five stars!

Not the nicest location (across the Kitchener bus terminal, in the plaza by the convenience store),…read morebut the venue inside is nice (simple and industrial). My friend recommended this place. They change the menu every two weeks or so (and she may or may not have tried each menu change...). There was four of us, and we got 10 dishes to share, as well as the cheese sampler. The service was good, and they brought out two at a time so we could savour it all. We started with the cheese sampler which came with two local cheeses, and a nice strawberry sauce, and their homemade crackers. (See pictures for the menu we had that night) The carrots came with a tasty sauce. The turnip dish was nice, but for me the mushrooms were the star of this dish. I didn't find the tuna fishy, and the lime crema paired well, as well as the sesame tuile (cracker). The scallop may seem overpriced at $30 for just one, but it was perfectly cooked (the knife just glided its way down), and big enough to share among the four of us. Certain parts of the beef were more cooked than others, but had a nice tasty sear. They didn't ask how we liked it cooked and came medium rare to medium (I usually order rare). The blueberry and peppercorn jus paired nicely with it. The lentil salad may have been one of my favourites. It tasted like it had lemongrass in it (which is one of my favourite flavours) and a convincing way to introduce lentils to those who may not be a fan. The bok choy was presented nicely and the mint paired well with it. I especially liked the rice paper chip. The gnocchi had a nice chew to it, and I liked the basil and sour cherry sauce. We finished off with their gluten free chocolate cake, and the mousse. They were both tasty, but if I had to choose again, it would be the mousse. The cake is soft and the (hibiscus & licorice root coconut) ice cream happily reminded me of coconut sago. The mousse is a bit misleading, as it's nothing like you would expect: not a soft creamy dessert, but instead ice cream with a hard ruby/dark chocolate coating on the outside. The chocolate coating is a bit hard to break, but tasty once you do. If the menu remained the same I would reorder: the turnip dish, scallop, lentil salad, gnocchi, and tuna. Menu looks a bit pricey, however they don't charge gratuity, as they pay a thriving wage. Would definitely come again.

Walked in to get some bday beer cheer for my Barrie buddy. Honestly, looks like every other Beer…read moreStore. The recent changes to all the store has made a consistent experience. One side conveyor belt, on side check out. Easy bottle return, walk in refrigerator. The store is not too intimidating. Careful folks to card the young guest and the guest who long passed the drinking age, but look young as ever :) Weird driveway access through.

Prices seemed high compared to what I had seen in other places. They were out of the 24-pack I…read morewanted so had to pay even more for 2 12-packs.