've been to Bean Bros three different times now and unfortunately each visit has had the same main issue: the wait time. Every time I've gone it has taken an excruciatingly long time to get my order, and I'm usually only ordering two coffees and maybe a bagel or one small food item.
To be fair, the coffee itself is actually pretty decent and tastes good. The staff (the girls who have helped me at the counter) have also always been really nice and polite, so I do want to give them credit for that.
That said, the food experience has been disappointing. I ordered two kolaches thinking they would be normal-sized kolaches, but they were extremely small -- basically the size of pigs in a blanket -- and they were around $5 each. That felt pretty overpriced for what you actually get.
On my most recent visit, I ordered a chocolate sprinkled donut. When I got home, I realized they had given me a blueberry glazed donut instead, and it was also very small.
Between the long wait times, the small portion sizes for the price, and getting the wrong item, it's been a frustrating experience overall. The coffee and friendly staff are positives, but the consistency and value just haven't been there during my visits.
Hopefully they can improve the speed and double-check orders because I'd like to like this place more. read more