Over the years this location has gotten a bit better both with management and customer service. Coffee is cheap and food is quick.

1/4/26, first visit heading out of town. Place was super busy so I used the front counter kiosk. Not a fan of these machines but the DD ones are pretty easy to navigate. I watched 5-6 staff behind the counter, all working well together and non-stop. One girl saw me near the pickup counter and asked what my order was, "just a large black coffee" I replied. She quickly found my order "sticker" labeled a cup and had me out the door! Not sure why such low reviews on here, my experience was great! Maybe consider as the reviewer, you are not the only person here and coffee shops can get busy ‍. Place was clean and staff were friendly! 5 read more

Dunkin' - Friendly staff who helped me! - Donuts Near Me - Panama City Beach, Florida

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We had placed a mobile order to get a drink and a bite on our way out of town. When we arrived, the drive-through was wrapped around the building, so I decided to go inside and pick up our order so we wouldn't have to wait such a long time. When I went inside, they did not have a front counter person to take the order, only a kiosk. No one would look at me for a long time - actively avoided eye contact while I stood at the counter and tried to get their attention. Someone finally decided to see why I was standing there and I was able to explain my situation and they handed me the order which was just sitting there by the window. Not very happy with this Dunkin and how they treated their customers. read more

This DD is a stand alone location situated on Back Beach Road/98 near the Front Beach Road intersection, and for the most part is your standard DD location. I have stopped by this location a few times over the years and never had any major issues. Recent trip found us in the drive thru for a cold brew with almond milk and sf vanilla. Service at the speaker and window was super friendly, a bit abnormal for DD...but it was delightfully unexpected. My cold brew was as expected and tasty, however I think they gave me full sugar syrup based on the label and taste. No biggie, but for some, could be an issue. Overall, no major issues with this location. Happy to swing back through when cold brew cravings hit! read more

I have no idea why such the low review, but the coffee was delicious, and the young lady was so nice and cheerful! She gave us a God Bless when we left and I wish her the same. read more

3rd time I have found this location closed during normal business hours. Racks full, nobody home. If you can't go to work, you shouldn't have a business. Pass this one to someone that takes it seriously. read more

I mean - donuts and coffee. Coffee and donuts. They do that here. We had a little communication issue and my order was charged for two extra donuts that I didn't order and didn't get. When I brought it up, they really worked hard to resolve the issue - even going to call the manager (not in store) on the phone to ask how to process a refund. I stopped them from dialing, suggesting they just toss two more donuts in to make it right. They were concerned that it wasn't what I wanted. I assured them it was fine - we like donuts. :) I appreciated the effort to make things right. The donuts were fine. The store was clean. read more

Don't waste your time stopping here unless you want black coffee. Closest to my house but I drive up the highway to the other DD. Always out of flavors, creamers, most days very limited donuts. Reflection of truly incompetent management. read more

Order ALWAYS wrong - and they gave me regular coffee even though I asked 3 times to please make sure it's DECAF. Felt sick the entire afternoon. read more

I'm just going to keep this short, my coffee was awful :( Long review, I ordered a decaf with hazelnut flavor & light cream. I made the mistake of driving off without sipping first. My coffee tasted like water!! And I get it, a lot of places do not make decaf at after a certain time so instead, they make an Americano, but I placed my order at 11am. If they made an americano, the coffee to water ratio was completely off! And also, as I'm highly sensitive to caffeine, I expect to be told that I am receiving an Americano instead of blindly drinking a cup of water posing as coffee. In short, be careful when placing your order here. read more

Friendly staff. Prompt service. The churro donut was pretty good but a bit more stale than i'd have liked. Still a good experience

Been going consistently for the last couple of months, This store has its moments but it is in a MUCHHH better place now, staff is so friendly especially the managers. They have made my drink right every time so far. Living here the past 5 years this dunkin has been horrible, they are working hard and it's nice now!! read more

Dunkin' - Donuts Near Me - Panama City Beach, Florida

I normally come to this place a lot since it's nearby my house and today I came and the cashier literally told me to not order food because there too busy and I ordered anyways and she was huffing and puffing about ordering food and then proceeds to tell me to pull up and I didn't even pay yet. Once I got to the window she started being nice but this is not the customer service I need and she needs to be fired. read more

I ordered assorted donuts and they gave me a box full of un-glazed donut holes. I made sure to clarify that they had stock of a range of flavors before making my "assorted" order. So I am confused as to where the miscommunication occurred!! read more

Waited over 35 minutes in the drive thru (5 cars back) for a coffee and half dozen donuts. We ordered at the speaker, then had to repeat our entire order at the window three times - to three different people. Sounds like a joke, but it's not. read more

Lady was getting impatient while we were ordering our food and was very rude towards us while ordering read more

I just went to this dunkin and oh my. Me and my friend made 2 separate orders in the same car and we get to the window and get a complete and absolute IDIOT worker. She gave us 1 avocado toast. Guess what we ordered? Wake up wrap, ham and cheese croissant, and THEN an avocado toast. And when we said "oh I also ordered a ham and cheese croissant and my friend got a wake up wrap" and instead of saying "sorry" or ANYTHING polite this IDIOT EXCUSE FOR A WORKER SHOOK HER HEAD WHILE FROWNING AT US. Like I'm sorry, are YOU trying to tell ME that what I know I ordered is wrong? OH MY GOD SHE MADE ME SO MAD. And she was being SO rude and also I didn't get my bacon on my avocado toast, I SPECIFICALLY TOLD HER I WANTED THE ONE WITH BACON. It is SEVEN in the morning and this girl was on one and acted like she owned the world, ITS SEVEN IN THE MORNING SIT THE FUCK DOWN. Also, the wake up wrap that my friend ordered, the girl looked at us like we were IDIOTS when we said we ordered one but when we told her we wanted it initially she literally interrogated my friend about this wrap and what she wanted on it for like a fat minute. Like is your memory that bad? GOD SHE WAS INSUFFERABLE. Anyways, don't go here if you want to get the food you actually ordered. Thank you and goodbye. read more

Worst dunkin! This was the longest wait and worst quality drink ever. We had to reorder our drinks 3 times in the drive thru because they couldn't punch it in correctly and we had a very simple 2 drink order. I ordered a blended chocolate caramel drink and they gave me chocolate milk! No joke. Workers had no idea how to make drinks. Do not recommend this location. read more

Usually a long wait in the morning even if you mobile order, even worse in the drive thru but overall good service. Have only had them mess up my drink once or twice and they resolved it. read more

Don't waste your time or money at this Location. The quality of food and drinks, store cleanliness, and customer services is disgraceful. We even called head quarters to let them know how horrible our experiences have been, and they didn't even seem to care. I myself work in the restaurant industry for years now and understand how customers can be at times, but I also understand how you should treat a customer. We have given this location plenty of chances, and this was the final straw after they way we were treated by their employees. read more

Will not be returning and am disappointed as I really like Dunkin. My breakfast sandwich was cold. Cheese was not even melted. Forgot my ketchup for the hash browns, hash browns tasted horrible and were also cold. I didn't eat the hash browns. Tasted like old oil was used and they were not seasoned properly. Also was not given any napkins and the coffee tasted off.. I have had dunkin many times in other locations. This one is awful. read more

Got my order perfect, customer service was very friendly! There was a long line, but that could be the nature of few DDs in the area.

Booty cheeks. This junk took 45 minutes for a bacon bagel. That junk is wack. There was like 5 ppl in the whole place.

If there was a zero star option, I would pick it. 18 dollars for 12 munchkin is a absurd. Service was ok but other than that I feel scammed!

I wish I could leave zero stars. husband went to order my coffee and came back and it was wrong...he thought it was his fault so he went back and got another one...I ordered it online for him so it wouldn't be wrong....ordered 25 donut holes and bagel bites and my coffee....he came back with no bagel bites ...the wrong coffee AGAIN and 15 donut holes in bags (with NO assortment) only chocolate. i will never go back. such a waste of money. read more

Doesn't even deserve one star but that's my only option. I stood inside in line for 30+ minutes and they're literally out of everything before noon. Barely any donuts, no bagels, and no croissants. The cashier was also rude. read more

Dunkin' - Donuts Near Me - Panama City Beach, Florida

Not the greatest reviews here but I have never had an issue. A little disjointed with orders in the drive through but nothing horrendous. Customer service was pretty good, no complaints but always room for improvement. Great place to drive through on your way to Panama City Beach or anywhere east on 98. read more

Love their ham and cheese breakfast sandwick, Pablo loves Beyond sausage, wash it down with matcha latte and Ta Da! Nothing to complain about here. Staff always very friendly. read more

We love Dunkin', but this one is AWFUL. Believe the other bad reviews. Eggs in the breakfast sandwiches were ice cold, and the frozen drink had huge chunks of ice. We threw it all away. Lots of better choices in the area like Perfect Pig and The Donut Hole. AVOID. read more

This dunkin was very very busy. Which is not a problem but when I finally took my order the lady put her hand up when I was not done ordering. Was very rude to me and my friends. Made us grab our recipe and walked away when we weren't done ordering. Very poor service. read more

Friendly. Open early. Great selection. Medium latte was very good and a generous portion.

Very friendly service. Shout out to Yolanda for being so pleasant. We had a large order and it was all Accurate. Great food and coffee. read more

Dunkin' - Iced coffee. - Donuts Near Me - Panama City Beach, Florida

The food was good! The music inside was so loud inside that we decided to go though the drive thu The the boy in the drive thu was very unpleasant ask "is that all" after every individual thing! I ask for extra sweetener in my ice coffee assuming I would get liquid sweetener. That was not the case I think I got a quarter cup of sugar in the bottom of my cup. My first drink was nothing but sugar. Needless to say I wasn't able to drink the coffee. I had to make another stop for coffee. read more

I don't know what's so damn hard about selling a donut at this place OMFG poorly trained staff. It took over ten minutes to order then they couldn't get the order correct. When I went back to the cashier because she had forgot our donuts then gave us the wrong ones she just stood there and looked me me completely confused!! Grrr Came back again like we needed a pile in the damn eye one more time and I'll be damned if they didn't come through for us. Ordered a small mocha hot. Got a Medium Latte it's to annoying to even try and get the right thing. Stick with getting the basics and you'll be fine make it completed and it's like asking your 13 year old to make the bed!! Impossible read more

Very disappointed with the service. Servers were extremely rude, refused to fix my coffee that tasted like water. I get Dunkin' every morning with the same order and it wasn't made right. Masks were below their nose and when the finally remade my coffee they handed me back my old one. read more

zero stars. the lobby was closed so drive thru only. I was picking up Uber eats order at 9:07am. didn't leave till 9:30. Bryson gave me the order and told me the drink would be out to my car. I waited 15 minutes. manager "Kate" was open door so I asked her if she had the drink ready. she yelled and said "she is work with boys and they are in high school!" I said "I don't want to know about your coworkers. do you know about the ordered drink?" I walked away and she slammed the door yelling louder she would get the drink. Kate the Manager should immediately be fired. she is verbally and emotionally abusive to her employees. she can't handle that job and she is blaming her staff. I got back into the drive thru and bryson got me my drink since she never brought it out like she said. she is abusing those kids that work there, she can't handle stress at all. and is blaming her downfalls on younger people in a different gender then she is. I have never seen such gross workmanship ever. the boys she was complaining about were clearly stressed with fear. I told bryson he was being verbally and mentally abused by Kate and needs to find another job to get away from that environment and she needs to be fired and put on government assistance so she never works with people again. stay home kate, so you can abuse the people in your own house rather then the rest of society. kate if you ever read this you are ruining those boys into thinking women are bitches. you are cause men to hate women cause you are the problem. you are the fucking problem. #firekateshesucks. Writer is 44yo woman who has raised 3 kids on her own. Two boys, 1 girl. 19,23,24 live in pcb for 11 years. read more

I've been to a lot of Dunkin' restaurants over the years and this one wasn't just "by far the worst" but it was purely disgusting. There was trash everywhere, tables were covered in leftover food, and the kitchen area looked like a group of 10 year olds had a cake baking party. I don't know how this restaurant passed any sort of health inspection. Also, the staff was extremely rude. We were ignored by one cashier until she decided to look up and just stare at us. She never asked what we wanted and only spoke to correct our order. I asked for an item that is apparently seasonal (I did not know that at the time) and instead of the cashier saying sorry we don't have that item or that's only here in the summer I got a "no". She didn't explain herself until I asked what do you mean. I truly think a 5 year old would have been more effective and pleasant to deal with than this woman. My tip: avoid this restaurant at all costs even if it means getting gas station coffee. read more

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One star is way too much for this Dunkin'...I got 2 doughnuts and ordered a wake up wrap and hash browns . Go figure

This location is a joke. They never have any donuts that they advertise. Now they're advertising coolatas. But of course, do not come looking to order one. "I cannot do anything frozen today" it's absurd. read more

Unclean store, as you can see by other reviews they clearly need to get it together. Overall very