When I'm in town, I visit The Bay located in St. Albert once in a while. My review is for the Cosmetics/Fragrances Department. If you need help it's very hard to find someone around to help you. There are some friendly staffs, but the majority are pretty much unfriendly. Everyone knows the cosmetics/fragrances department always have free sample. Every time I go there they never offer any. If I asked they say they don't have any. However, I have witness a couple times the staff giving their friends or other customers samples. It's very disappointing spending a couple hundred at the cosmetics/fragrances department and not get any free samples to try out. Thinking back, every time I leave The Bay at this location I'm always feeling disappointed. From now on, I will probably shop at Sears for my cosmetics needs. They're always friendly and have many staff on hand to help out. Plus, they would just put some free samples into your bag without you asking. read more