tl;dr - Avoid this company at all costs unless you want to risk having your home damaged for work that could charitably be considered low quality. "More like the Home Destroyer" is what another contractor stated once they saw the work that was done in our home by The Basement Transformer also know as The Home Transformer. I will admit that they are very slick salesmen, able to sell you on promises of all the great work they will do to completely transform your space, and they seem to be the exclusive distributors of several products that are waterproof for finishing areas of a home that may get wet. In fact, we spoke to John after we suffered a devastating flood that destroyed the ground floor of our home, and requires extensive work to make it usable again. They came in and assessed the issues and presented some solutions. As we weren't quite sure what our final plans would be, we figured we would stat with getting a cement floor poured. First up was the demolition work, which took much longer than was expected, largely due to scheduling issues they were having because they "had so much work" and were short staffed. The people who had been doing the work even ended up quitting the company even though we had been told they had been working with them for years. They did a lot of unnecessary demolition such as taking down the upper cabinets from our former kitchen, which suffered no damage, likely to justify charging us nearly $10k for a job that other contractors told us they would have been able to do for a quarter of the price. Then came the floor, which was so poorly poured that I'd have been better off doing the work myself. The floor poured is so uneven that I can't put down a 4' level anywhere on the floor where I don't get a big gap under it. Beyond that it seems they didn't even screed several sections, and they left behind swirl marks in sections where they did screed. While that would be bad enough, they later tried to "fix" the poor work they did by grinding the swirls out. However, when doing that work, they failed to isolate the work area, and we ended up getting a massive cloud of silica dust that was so thick it set of smoke detectors two floors up from where they were working. All of our belongings were covered in silica dust that we're still dealing a year and a half after the fact, creating a situation that might have played a role in a really bad cough I developed. What really set these guys apart was just how rude and nasty they got when we were trying to come to a resolution with them for the damage they did to our home and it's belongings, claiming that the issues were our fault because "we had too much stuff" or implying that we were having money troubles. The solutions they did offer were entirely inadequate at addressing the issues they created, and they stopped communicating with us once we told them how much it would cost for them to properly clean up the mess they created. Orange County doesn't have licensing for contractors which is probably the only reason they are able to continue to do business. If you're thinking of doing business with this company, ask yourself if the risk of damage is worth it. read more

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They were here to help make us whole after a historic flooding event that left us emotionally vulnerable. I WOULD NOT RECOMMEND! Overall terrible experience - from trying to get an itemized bill for insurance (3 versions, still not itemized. Gave up asking.) They demo'd walls and all window treatments (we did not ask for and I cried), dumped a full truckload of gravel in our driveway - a year later - we still don't have access to our full driveway (after moving half of what was left behind!). Not one spot of the 700sq feet floor is level. There are ripples big enough to trip over, so they decided to SAND DOWN the CEMENT ripples, but FAILED TO PUT UP ANY BARRIERS - NO PLASTIC. SILICA COATED THREE (3) floors of our living area. I had them stop work when our smoke detectors started going off on the 3rd floor. I was outside clueless. My partner called me because his phone was going off saying there was a smoke condition. I walked inside to a ball of dust. I called John from outside immediately... because no one but 2 workers were here and there was a language barrier. "Some dust is to be expected." I replied quite confused and upset at his lack of understanding...as we had b waiting 4 months for the sanding. It was a big day for us. A useable floor. I replied to John with a bit more urgency and pictures. Many pictures... "This isn't some". John said it was safe to enter. And knowing better I said, "No. You don't understand, you need to get over here immediately." I called my partner, told him John said it was safe to enter? My partner and his coworkers in construction said to vacate, get the pets, computers, etc... because it's toxic. I sat in the car with 3 pets, took a business meeting in the car, and then demanded they clean and put us in a hotel. Reluctantly, they did. Still continuing to refused to give us their insurance information... They hired local cleaners to spot clean, but refused a deep clean. Cleaners didn't even mop floors. 8 hours isn't enough time to clean a toxic silica mess. $20k concrete floor Unfinished and not functional Partner needed a nebulizer (thank God, no kids here) Work Started 1 year 7 months ago Work Stopped Multiple Times - excuses always they same -people quit/fired, -out of state meetings, -multiple excuse (at least four (4) times) of 'too busy with other clients' *while they had our money* They stopped working completely after silica dust fiasco with no remed, leaving us without a usable floor, spending an additional $1,500 in air quality testing, health hazard, pollution inside, and now a fully wrecked 3 floor house, everything we saved from the flood instead was made exponentially worse. read more

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absolute rip off. should have their contractors license revoked. no safety precautions taken, they use young kids for a reason because they don't know any better. they have then breathing silica dust all day no mask/ respirator. do not sign a contract with these people you will be screwed. it h should of been named the home destroyer. they have no regard for their clients. when they hang up with them they laugh and joke about "getting" them. they don't pay their "promised " bonus pay. just complete waste of a business license read more

This review is long over due, and the only thing we are sorry about is how long it took us to write it. We had a very close friend lose her husband about 1 yr ago. Her husband was very ill and was not able to keep up with things around their house for a long time. When he passed away there were things that were in such disrepair. Little by little we helped her to weed through the problems that were around the house, and there were a lot of major issues. We contacted Dave, the owner at "The Basement Transformers". We asked him if he could come out an look at the situation. Dave came out, looked at the crawl space and noticed that our friends house was not being supported properly. To fix this problem he suggested adding supports to several areas that were needed, there were quite a few. And because there was a dirt floor he wanted to cover it with dimpleboard and cleanspace liner. Cleanspace liner is a special liner that seals out dampness and unhealthy contaminants that come from having a dirt floor. Next he took a look at the small basement area. It had an existing small sump pump that could not keep up with the volume of water that came off the mountain and the rising water of the underground springs. Water is a houses worst enemy and can cause quite a bit of damage to a home. It can make it unsafe and unhealthy. He suggested a proper basin, a bigger pump and a proper discharge system. He sent his crew of 4 to start the work. Danielle, the crew leader, ran a tight ship. She knew what had to be done and she made sure it was done right. They worked long and hard hours to get this job done. Danielle was always professional but personable. She had concern for not only the "job" at hand, but she made sure we knew every step of the way what her plans were. She really made customer service a top priority. Her crew worked hard placing the supports in the crawl space. They were amazing. All that hard work was done in a very tight space that was less than 3ft tall. After the supports were in place the house felt so much more solid when you walked around inside. It was a noticable difference. No more shaking and weak floors. The next part was placing the dimpleboard and"Cleanspace" liner. Also not easy to do in a 3ft or less opening. But Danielle and her crew meticulously cut and sealed around every new support and every other obstacle in their way, even the huge rocks that were in there. It looked like there was a huge white blanket covering everything. Now, moisture and the dirty moldy air was sealed underneath the liner and no longer came into the house. That was a huge health issue that was resolved and eliminated. Finally a new sump pump was put in place. They dug down about 2ft or so and placed the new basin and pump. The hardest part was the discharge line. They had to drill through the old rock foundation. They did an amazing job. Every step of the way they were conscientious about their work and her property and home. Before all this work was done Dave learned of our friends husband passing and the tough time she was having. He knew that she would be faced with even tougher times ahead. Dave just out of nowhere told us and her that he and his company would help her get through this part of the hurdle and he donated every ounce of the work that was done. Every piece of material , the basin and pump, and all of the labor. We were all speechless and brought to tears. Dave is a man of generous heart,and integrity. He believes in the products that his company carries, in the employees he hires and most of all he knows that his customers are to be happy. He places good work ethic and customer service as top priority. We highly recommend "The Basement Transformers " We truly feel that to look any further for a company that could match him would be a waste of time. You will find no better. read more

This company did a great job on my french drains! Great customer service when i had questions before and after!

My wife and I are very disappointed. I wish we didn't have this mess that this company created

Horrible contractor. Don't use him. He does nothing but Lie. He made it very uncomfortable for where I am living. Don't ever use this business. read more

extreme professionals/ great service/ great follow up price was more than fair for the work/ right on time/amazing cleanup of site read more