I'm a first time homebuyer who was in need of securing a basement that had sustained years of water…read moredamage because of neglect and poor maintenance. The scope of the job was tremendous as it required shoring up a crumbling foundation, installing an internal weeping system and adding new windows. After several bids, GLC Waterproofing came out as the best of a mediocre bunch. Hudson Valley lacks reputable waterproofing specialists who are diligent, thorough, fair and honest. John Batagalia, owner of GLC, appeared to be the most willing to take on our job and stood out as the most competent bid. After three weeks of construction, GLC wrapped up their work but not without reservation as to their work practices. The basement is not completely waterproof, as there is a persistent leak that creeps through a corner of the foundation. John serviced the leak once but it reappeared one week later. I contacted his office for a second follow up and have yet to receive a response. The weeping system has yet to collect any run off water, so I'm not certain as to the usefulness of that device. Foam insulation was added to the walls after it was reinforced with spray concrete but it seems that add on was done to hide the fact that the walls were not, or never intended to be waterproof. Foam insulation was sprayed everywhere without any concern for piping and access to other maintenance items. A new concrete floor was poured but was done so poorly that the ground is unleveled and pock marked with air bubbles. The new concrete also covered existing pipes as if we didn't need them, and John and his guys assumed no responsibility for their misunderstanding. The window and door installation was acceptable but John failed to address a request that we made by including a steel door. Even though we were quoted for a steel door, a $1200-$1500 expenditure (and a 3-4 month wait for a custom fabrication), he purchased a $100 flimsy wood door from Home Depot and custom fit it for our dimensions without informing us of his intentions. So I am not sure where the difference went towards in terms of the overall job since we were never provided a breakdown of costs. With that said, there were several matters that John took his own initiative on without consulting us on the changes made and the quality of the modifications. Costs were concealed and there was a lot of ambiguity as to what had been done to secure the foundation. We only took John's word but in hindsight, I am not certain if I'd take his with a grain of salt. A lack of communication and transparency on John's part reflects poorly on his business management skills. We requested concrete (no pun intended) numbers on the materials purchased but he refused to provide a concise breakdown of costs because "he has never done that" for a client. FOH. Never done that? Are you serious? I'm sorry but as a business owner myself, auditing is a big part of running a successful enterprise. For John, it was merely an inconvenience and it was more work to done that wasn't worth validating, a practice that is absolutely unprofessional in my book. Then again, we are talking about contractors in Orange County New York where they breed shady contractors. But I digress. Furthermore, GLC's office secretary is a reflection of this professional indifference, as Kristine, constantly harassed us for payment even though it was understood that we could not render payment until the bank cut checks for the job since payment was tied to our mortgage. She played stupid but I highly doubt she was playing at all, and indicated that she was unaware of the situation. Whatever. Chalk it up to only having a high school level education. The only highlight of the experience is Ken Kobza, a sales rep for GLC. He seems like a thorough and honest man, as he has been the most responsive to our requests and concerns. Would I hire GLC Waterproofing again? Absolutely not. Recommendations? A categorical no. Do I hate them? I don't think they are terrible, they are just not honest and forthright with their business practice, and that's not too much to ask for considering the scope and cost of the job. FYI $20k was spent on this job, a decent chunk of change for first time homebuyers. John complained that the scope of the job was big and too much of a task. So why bother taking it on if it's that much of a problem? The answer is there is money to be made off first time homebuyers. GLC is an example of the rampant unprofessionalism and entitlement that contractors exhibit in the Orange County area, as they tend to take advantage of first time homeowners and get away with a lot of underhanded stuff. I've filed a complaint with the Better Business Bureau and contacted the NY Orange County Executive's Office to inquire on measures to ensure businesses like GLC Waterproofing do not continue to do business in this area and not face repercussions on their shoddy workmanship and unprofessional business practic

Our basement started seeping shortly after we moved in. We got a few bids, ranging dramatically in…read moreprice, and also found that everyone had a different solution. Finally settled on GLC. The first guy who did the work was actually great and did a good job, but then he left the company right afterwards for unknown reasons. A few weeks later, we had another problem after a very heavy storm, so we called them back. John, the owner, came to the house and talked to my husband. Said we needed a sump pump and spontaneously reduced the price from $2700 down to $1800. Then said we have to remove our built-in shelves. So we got our contractor to come remove the brand new, custom shelves, and he said, "I don't understand why he needs them to be removed. Ask him if it's really necessary." So I emailed the secretary, who spoke to him and wrote me back that he would try to do it with the shelves present. Day of the job, he shows up with a couple other guys, marches into my basement where I was standing, doesn't even introduce himself. I had to ask him three times, "Who are you?"...finally even raising my voice a little to get him to stop talking over me and answer the question. Then he immediately gets upset that the shelves are still present, even when I read the email to him. Blamed me, argued with me, interrupted me, talked over me, raised his voice to me, claimed he never said he would try to work with the shelves there, insulted the secretary "[she] doesn't know anything, she's just a secretary." I finally told him to get out of my house. Then an hour later, his secretary writes me that this is my fault because "you agreed to remove the shelves." I'm still shaking from the experience. If they continue to harass me about it, I'll call the police.

I felt the need to write this review, although technically Greg and I have never done business. In…read morethe recent round of rain storms, my sump pump stopped working as it is supposed to, and I ended up with about 5 inches of groundwater in the basement. I was able to get the sump pump working again, but 3 days after it stopped raining, I was still getting a lot of water in the pit. I found a sticker for Contractors Waterfproofing, and figured they might of installed the system for the old owners, so I gave them a call. From the moment he picked up Greg was service oriented and responsive. He asked for my address to look up the job, and when he couldn't find it, he called back within 5 minutes to ask what was going on. I explained the problem, and he immediately told me that was normal for my part of town, and told me I just needed to replace the pump and I would be fine. He offered me a price that was half what his competitors charge, but I told him I would do the work myself since I am capable. He then answered a ton of questions about the install, and we had a great conversation about life and how my son could maximize his potential long-term, as he is currently a plumbers apprentice. The bottom line is that the system Greg installed 20 years ago is still working perfectly, and when the pump failed, he not only gave me a fair price, but then walked me through how to do the job myself. This is unheard of in 2025. Greg will get all my business going forward. Thank you.

This is an overdue review. I like to do it as we celebrate Independence Day. My house had a…read moreterrible water leak problem. The house was not designed to have a basement and the basement was made after the house was built. It was located at the lowest point of the neighborhood so that the yard is over 4 feet below the street grade. I asked many contractors and nobody could give a warranty on their potentially trial-and-error treatment until I found Gregg. Gregg and his crew know what they are doing. They offer a warranty. They saved our house from the nightmare of the basement flood. In recent big storms our house has been dry and neat. Thank you very much Gregg! Happy Fourth of July!

Professional! Reliable! And pleasant! All the things you look for in a contractor ..I had a…read moreclogged gutter they came out and fixed it before a big rain storm was to happen! Highly recommend ! Thank you!

At first Frank and his dad seemed okay or even nice. It was soon after Frank got to working we got…read moreto see the ugly side of someone who doesn't listen or care for others and their money spent. Needless to say we hired Frank to fix an issue we had which he agreed he (Frank) could do/fix in a speedy yet easy manner. He kept mentioning how small and easy the job was so we felt confident in our choice to use him. So, it was shocking when he screwed it up so handily. He didn't listen to what was wanted and while doing the work he ended up doing his own thing instead of what we wanted. When we addressed the issues with him he then angrily did half the work we agreed on in a sub-par manner while never completing what was to be done on the other end of the project. Not happy with him or his business so hire him at your own risk. You should be suspicious of any good reviews.

J. Allan Home Improvements always does an excellent job. Jeff has installed windows, installed…read moremolding, paints, hung new interior and exterior doors, changed out door locks, installed my kitchen, and is now starting on renovating my entire main bathroom. Jeff is very honest and I trust him completely to work in my home. All his work has been exceptional and I highly recommend him for all your home improvement needs. He is also local, from Goshen.

Bob Gibbons is a one of a kind contractor. Bring him your dreams and he'll build it for you. He is…read morea contractor the way a Harley is a motorcycle, Rock n' Roll is music and Trump is a politician.

Robert and angel and the crew did an awesome job installing a new kitchen floor in my home, they…read moredid so in a timely manner and with professionalism! Great bunch of guys to work with, and now they're renovating my bathroom. Can't wait to post pictures once they're done!

From the owner: If you want to modernize your home and make it more functional while increasing your property…read morevalue, it's time for a home renovation. Fresh Start Home Improvement, LLC will help you bring your vision to life. We can transform your home inside and out with: Bathroom and kitchen remodeling work Roofing services Siding repairs Door and window installations Interior and exterior painting services To get a no-obligations estimate on your home renovation in the Goshen, NY area, contact us now.