They were here to help make us whole after a historic flooding event that left us emotionally vulnerable.
I WOULD NOT RECOMMEND!
Overall terrible experience - from trying to get an itemized bill for insurance (3 versions, still not itemized. Gave up asking.) They demo'd walls and all window treatments (we did not ask for and I cried), dumped a full truckload of gravel in our driveway - a year later - we still don't have access to our full driveway (after moving half of what was left behind!). Not one spot of the 700sq feet floor is level.
There are ripples big enough to trip over, so they decided to SAND DOWN the CEMENT ripples, but FAILED TO PUT UP ANY BARRIERS - NO PLASTIC. SILICA COATED THREE (3) floors of our living area. I had them stop work when our smoke detectors started going off on the 3rd floor. I was outside clueless. My partner called me because his phone was going off saying there was a smoke condition. I walked inside to a ball of dust. I called John from outside immediately... because no one but 2 workers were here and there was a language barrier. "Some dust is to be expected."
I replied quite confused and upset at his lack of understanding...as we had b waiting 4 months for the sanding. It was a big day for us. A useable floor.
I replied to John with a bit more urgency and pictures. Many pictures... "This isn't some". John said it was safe to enter. And knowing better I said, "No. You don't understand, you need to get over here immediately."
I called my partner, told him John said it was safe to enter? My partner and his coworkers in construction said to vacate, get the pets, computers, etc... because it's toxic. I sat in the car with 3 pets, took a business meeting in the car, and then demanded they clean and put us in a hotel. Reluctantly, they did.
Still continuing to refused to give us their insurance information... They hired local cleaners to spot clean, but refused a deep clean.
Cleaners didn't even mop floors.
8 hours isn't enough time to clean a toxic silica mess.
$20k concrete floor
Unfinished and not functional
Partner needed a nebulizer (thank God, no kids here)
Work Started 1 year 7 months ago
Work Stopped Multiple Times - excuses always they same -people quit/fired, -out of state meetings, -multiple excuse (at least four (4) times) of 'too busy with other clients' *while they had our money*
They stopped working completely after silica dust fiasco with no remed, leaving us without a usable floor, spending an additional $1,500 in air quality testing, health hazard, pollution inside, and now a fully wrecked 3 floor house, everything we saved from the flood instead was made exponentially worse. read more