This is the kind of pet store that every neighborhood should have!! Knowledgeable, helpful staff…read moreand a shop filled with exactly what you need!! Thanks you, PetMAC!!!

Janice is my go to advisor for my picky cats. My cats are never disappointed with her…read morerecommendations.

Unfortunately, my experience at this grooming location was extremely disappointing and…read moreunprofessional. The staff was rude and dismissive, which made the entire visit very unpleasant. I would not recommend this groomer and will not be returning. I have two small Chihuahua mixes and scheduled two separate grooming appointments, one at 5:00 pm and another at 6:00 pm. I arrived about 10 minutes late due to heavy traffic on Wisconsin Ave and immediately apologized. Upon arrival, none of the three staff members acknowledged or greeted me, which already set an unwelcoming tone. One staff member stopped grooming a dog to check me in but did so without saying a word. While doing so, she nearly fell from a chair and then forcefully pushed it down the aisle between grooming stations while loudly complaining, without regard for the dogs on the tables. This behavior felt disruptive and unnecessary. When I provided the rabies certificate for my first dog, I explained that I would bring the second certificate when I returned with my other dog for her scheduled appointment. At that point, the staff member became increasingly hostile, raised her voice, and stated that she expected both dogs to be brought at the same time--despite the appointments being scheduled separately. I calmly explained that I intentionally scheduled them separately to reduce stress for one of my dogs, who is very anxious. She continued to respond with irritation and attitude, stating in a dismissive manner that the dog would not be ready until 7:30 pm, even though it was only 5:15 pm at the time. She also appeared upset that I did not provide both rabies certificates at once, despite my explanation. From the moment I arrived, the staff member was impatient, annoyed, and unprofessional. Due to the way I was treated, I chose to leave and not proceed with the appointment. The only reason I returned to this groomer was because my regular groomer is currently on maternity leave, and I wanted my dogs bathed before Christmas. I have visited this location in the past and had already felt that kindness and professionalism were lacking, but this experience confirmed those concerns. Overall, this business lacks basic customer service and professionalism. Communication was poor, and I was treated rudely from start to finish. I would not recommend their services.

Grooming at Petsmart is all about the groomer. My pups don't hate going so they must take good…read morecare of them in the back room. The grooming is done where everyone can watch. We love Kwame and would not use anyone else. One star off because he books up quickly and I usually forget to book an appointment until the last minute

Always helpful. Well maintained and stocked! Family owned. This store used to be part of the…read moreWestwood shopping center and is now at Sangamore

Friendly, knowledgeable staff who make good recommendations.Large selection of pet supplies, food,…read moretoys.

Pet Parents is a wonderful salon and shop! I took my chihuahua poodle mix, Nachy, to see Reuben…read morefor a haircut. Nachy is usually terrified when I take him to get groomed, but but with Reuben he was happy and relaxed before, during, and after his beauty session. We are both very happy with his new 'do! The store is well appointed with a cultivated selection of pet accessories, toys, and treats (treat samples too!). The owner John is very kind and welcoming. I highly recommend Pet Parents.

A Nightmare You Don't Want to Subject Your Beloved Pet To…read more I've never been so furious in writing a review. If you love your cat, do not--DO NOT--bring them here. Our cat came back looking as though he'd been through a horror show, and we are livid. Bruises All Over from "Gentle Grooming" (we have pictures) Our cat was a long hair that we asked to have their fur taken down to that of a short hair cat. What was unforgivable were the purple, fingerprint-shaped bruises scattered across his body. When we first saw those marks, we were horrified and confused: bruises? How could regular grooming leave deep purple handprints on our pet? We immediately took him to the vet, who confirmed they were bruises--plain and simple. This was not a sleepy "heavier-handed" brushing; these were bruises from someone handling him roughly enough to leave real-live finger marks. Cuts, Cuts, and More Cuts If bruises weren't appalling enough, the groomer also managed to slice our cat multiple times with her clippers or scissors. These weren't tiny nicks; we could plainly see irritated, bleeding slashes in his skin where she obviously rushed or mishandled the tools. We've taken our cat to other groomers before--no one else in their right mind inflicts this kind of damage on a healthy, cooperative animal. Our Once-Happy Cat Was a Panicked, Hissing Mess Our normally sweet, affectionate cat came home terrified, his personality completely altered. He hissed at us--his own family--cowered in corners, and spent hours hiding under furniture, trembling. He refused to engage with any of his favorite toys or treats. He was in a full panic. Whatever "technique" this groomer used traumatized him beyond belief. Quite frankly, it felt like we picked up a stranger from the shop--an anxious, broken version of the cat we dropped off that morning. Pushing an Unreasonable Subscription Plan Instead of acknowledging their horrific performance, the groomer had the gall to pitch us a subscription plan--a monthly grooming plan--for an outrageous fee. They tried to convince us that our cat "needed" this routine maintenance. Are you kidding? After the physical and emotional trauma their so-called "service" inflicted, the last thing we want is to trust them near our cat again. This pushy upsell felt downright predatory: gouging a raw deal to "maintain" a pet they'd already harmed. Final Verdict: Avoid This Place at All Costs If you love your animal, do not, under any circumstances, take them here. I'm seething that we even gave them a chance. Every parent of a cat knows that trust and safety come first. This groomer not only violated that trust but injured our cat both physically and mentally. They clearly lack basic compassion, competence, or respect for the creatures they claim to care for. Save yourself--and your pet--from this horror. Take your cat to a groomer who actually cares about--and knows how to handle--animals safely. Our experience here was nothing short of negligence bordering on cruelty. We're deeply angry, heartbroken for our cat, and will never forgive the damage they inflicted.

I love this dog store! Ultimate customer service and care: when they are closed they put out a…read moretreats box outside labeled with the neighborhood dogs names on it. They also have a fantastic array of treats, toys, leashes etc. plus they are a small business and the staff live in the neighborhood. I highly recommend it!

Loveliest little pet store with kind staff and high quality products. The type of small business…read moreworth supporting!

This store was shockingly large for their tiny front footprint. They were pet and stroller…read morefriendly. They sold an impressive selection of toys and treats - including types of Vital Essentials dog treats I'd never even seen for sale online. My dog is now obsessed with the salmon bites. Staff was very knowledgeable and even let me smell all the Wondercide flea and tick sprays that I'd previously purchased online (but hadn't made my way through all the scents). I'll come here to buy in the future.

Adorable store! Full of unique toys, accessories and food for your furry friends. I always say…read more"You never know what you need until you go shopping!" I did a half a lap around the store and stumbled upon the cutest pet costumes that were perfect for my four legged kids. Bat wings and butterfly wings that clip to a harness! Take my money already! Highly recommend this place for a destination to begin your spree in Georgetown!

Wide variety of training supply selection. they even had cute patterns and colors to choose from…read more The staff are very helpful and knowledgeable. They gave me free samples to try out before committing to a whole bag of treats and were super friendly. 12/10 will be coming back and recommending to all my friends.

My wife & I needed a new Harness for our Yorkshire Terrier mix…read more We stopped here because of the reviews. They were Fantastic. I asked for help select a harness & Terry walked us through it all. Next, we wanted an ID TAG - and selected one. Terry was very polite and knew everything. She even signed me up for their rewards program. Warning - Parking is tough. Remember - ASK for TERRY

Although Pets Are Home did not carry the food that I typically purchase for my dog, they do have a…read morenice selection of yummy organic dog treats. Also, it's nice to support local businesses even with small purchases. Since Pets Are Home probably doesn't have the backing of a multi-million dollar corporation, the store is a bit smaller compared to your typically PetSmart and Petco spots. However, Pets Are Home definately has more charm than the two places that I mentioned. Overall, I thought the staff were super friendly and helpful. While I probably will not visit too frequently, I definitely hope to drop by from time to time to load up on some fun treats and speciality doggie biscuits for our pup. One slight inconvenience, which is not the fault of the store, the parking is bit tight in this small shopping center. *The parking situation seems to be a bit of a problem in this area.* So it might be best to visit during off peak hours.

I had a great experience thanks to Aki. She was very knowledgeable, patient, and truly helpful. She…read moreguided me in choosing the right food for both my younger dog, Leo, and my senior dog, Coco, and explained everything clearly without rushing. I really appreciated her kindness and expertise--highly recommend asking for Aki!

Mary is amazing! She is very knowledgeable and helped me find the perfect food for my dogs today…read more She took her time, answered all my questions, and made the whole experience easy and pleasant. Highly recommend this store because of her! Thank you from Ingrid

In the ten years that I have had my dog i have her groomed every 6 weeks and this was the worst…read moregrooming . I'm embarrassed to post a picture of her. I was told when I picked her up that she was difficult . Lol. Not to mention they charged extra to groom her tail, did not care for her glands because it was extra and I didn't ask specifically and I don't believe they trimmed her nails. Oh well. I will not return for grooming

Excellent store. Small size makes it very easy to navigate but it still has a wide variety of…read morequality products. If this store does not have it in stock they can usually get it from their larger store within a week. Staff is great, and Rosie the store cat is both beautiful and friendly (but don't try to pick her up!). Been shopping for multiple cats for over 30 years and this is my go-to store.

Glad to have this pet store in our neighborhood. Staff ar knowledgeable and products are really…read moregood, especially for a picky eater like my dog.