I brought in my two cats (calicos), Duke and Dutchess, for their first-ever vaccinations, both…read morereceived the 1-year Rabies and FVRCP shots, and we returned three weeks later for their boosters. While I'm grateful this clinic exists for low-cost care, I left both visits feeling completely disconnected from the process. At no point was I asked about my cats' temperament, their home life, or any concerns I might've had. No warm greeting, no trust-building, just hand them over energy. They were taken out of the waiting area, and I never saw what was done. No one told me where the injections were administered or how they responded. The entire process was so fast and so impersonal that, honestly, I questioned whether anything was actually done at all. To make it more frustrating, the paperwork I received was mostly blank. This was their first medical visit and yet, no notes were made about their behavior, condition, or background. Even the surgical and communication sections were left untouched. At one point, I mentioned that one of my cats is a male calico, which is extremely rare. Instead of curiosity or connection, the response I got was, "Yeah, he is a male calico," said in a tone that felt like they were the ones breaking the news to me. It was strange and off-putting. I helped birth this cat. I watched him grow. I did the research on his coat type and knew exactly how rare he was from day one. The fact that it didn't even occur to them that I might already know or that I'd care deeply about such a unique trait felt microaggressive at best. Later, I was told by one of the assistants that the vet who administered the shots had been in the field for 27 years, and this was only the second male calico she's ever encountered. That should've been a shared moment of awe instead, it was brushed over without acknowledgment of what it meant to me. Also there was no transparency about an additional payment required for the booster appointment. That wasn't mentioned at the first visit, and while the price wasn't outrageous, the lack of communication rubbed me the wrong way. If you're looking for in-and-out, assembly-line style vet care, Hanna's might work. But if you value communication, detail, and genuine compassion for your animals, I'd recommend looking elsewhere.

Customer service is absolutely the worst here!! I had an…read moreappointment in March. I arrived for my appointment at 2:45pm for a 3pm appointment. When my buzzer went off for me to come inside, everything was smooth but I mentioned my dog was getting a tooth pulled tomorrow. They then stated or we can't do vaccines. I am not a vet ask off course I am going to ask why not? No one could give me an answer. I asked can someone give me a reason so the vet came out and told me the reason why and I understood perfectly. It made sense to me and I moved on but I asked if I can make a phone call to the dental surgery office for my dog to reschedule that since I was already at the vaccine appointment. The employee said yes I can go outside and they would take the next person in the mean time. When I came back inside I told them that I will keep my scheduled dental surgery for my dog and reschedule the vaccines. The employee behind the desk said that's fine and I'm good to go just reschedule online. I asked how I get my deposit back from making this appointment. She said you don't get it back. I asked why? Her response was because the deposit it there for people who don't show up or cancel their appointments last minute and I said I did show up and I'm not canceling your telling me you cannot do the vaccines because I opened my mouth telling you my dog has a surgery. Again stating that I did not know I couldn't do vaccines and a surgery. I told them that the dental surgeon for my dog stated if I did not have up to date vaccines they would give them to her at the surgery. Anyway they eventually gave me back my deposit and everything was fine. I left not even upset honestly. The next day my dog had her dental surgery and later on I spoke to the surgeon and he said she can get vaccines two weeks later. So I rescheduled vaccines at Hanna's clinic 18 days after her dental. Someone from the clinic called me and said we need proof that she is allowed to get vaccines. My response was it's 18 days later but okay... She then called me back and said we are giving your deposit back and recommend that you don't come in. And I said recommend? Or are you banning me? They said yeah I guess that one banning you. I was incredibly shocked because banning someone for what simply not being able to communicate with one another? I asked for an official documentation for banning me and still have not received anything. As a county employee I feel I was being discriminated for being in uniform. They told me I can go to my primary veterinarian office. Makes me wander if they would have told a county resident that not knowing their financial status. I've donated to this Clinic because I love animals and I am a Montgomery resident. I am so disappointed in this place.

A wonderful veterinarian visit! Lola needed the balance of her 4 vaccinations, however the first…read morehalf were initiated by the VHA Freehold veterinarian. Bennett Creek worked w VHA and coordinated the remaining 2 vaccines. Much appreciated!

Bennett Creek was recommended to us as affordable and kind, which is why we chose it. We brought…read moreour cat Zorro in on September 3rd. I watch my animals very closely -- I even have a camera pointed at their litter box -- and the first thing I told the vet, Dr. Castano, was that I suspected a UTI. He was hardly using the litter box, and he'd also urinated a large amount on a blanket, which is very unusual for him. Dr. Castano hardly documented any of what I told her, despite the fact that I explained I monitor my animals closely and know his patterns. She came out and told us the urinalysis was done and it was "fine," and that his abdomen was "fine" on palpation. We later learned neither was true -- her own notes said she couldn't get a urine sample and that his abdomen was tight, the opposite of what she told us in person. Instead of the UTI test I'd specifically requested, she pivoted to concern about a possible obstruction and recommended further testing and an overnight stay. We declined the overnight stay because of cost and because Zorro is a very anxious cat who does worse away from home and his mom. We dropped him off again at 9 AM the next morning for a scheduled sonogram. The sonographer, a traveling contractor, was on vacation and never showed. There were two failed attempts to find a replacement, with the cost rising roughly $300 with each call. By early afternoon, the front desk said they were trying to get him to eat, which meant the sonogram couldn't happen anyway, so we went to retrieve him. We then waited two hours in the waiting room before finally speaking with the practice owner, Dr. Walcoff. That's when I learned the urinalysis from the night before had never actually been performed. When I explained that the entire reason for the visit was a suspected UTI, Dr. Walcoff was able to obtain a small urine sample himself via ultrasound-guided cystocentesis -- the exact thing that could have been attempted, or at least honestly disclosed as not done, the night before. After waiting almost 3 hours since our arrival the result confirmed blood in his urine, consistent with a UTI. Zorro has been on antibiotics and doing fine since. When I raised this with the practice, I was met with defensiveness -- told it was a "miscommunication," that I must have misheard, or that Dr. Castano was simply more focused on the obstruction concern. I'm an elementary school teacher and my boyfriend is a police officer; we don't fabricate details like camera footage, water intake, or litter box habits. When an owner specifically asks for a test, and is told it was done and normal when it wasn't, that's not a miscommunication -- it's inaccurate documentation and false reassurance, and it delayed treatment for a real infection. I won't be returning, and I'd urge anyone considering this practice to ask to see actual results in writing before accepting a verbal summary.

Our dogs are regulars of Kenhaven for some years now. Overall the experience has been good with an…read moreexception. The vet staff is always friendly , highly communicative and available when needed. The care and follow up is great and never rushed if anything is needed in terms of clarification. Front desk likewise is excellent, with one singular exception. The individual Amber is rude, not friendly and dampens the overall experience of Kenhaven slightly. She is not representative of all other staff that we have interacted with however. My wife and I are always kind and polite , so Amber's demeanor is unwarranted. One staff member will not change our opinion of Kenhaven as a whole , but we feel it would be nice if it was addressed in some manner.

This veterinary clinic is so good I am leaving a second review. I have been taking my cat to this…read moreclinic regularly for almost a year. Today I worked with Dr. Kapil and Melissa and they really went above and beyond to take care of my cat. I was worried about how my cat seems to get distressed when his nails get too long and brought him in for a trim. Melissa escalated my concerns to Dr. Kapil and he went out of his way to talk to me about my concerns and assure me it likely wasn't due to any other issues. He then took a moment to share some solutions for me to better care for my cat myself. I found this particularly impressive because I've seen other veterinarians in the area nickel and dime pets so much that they actually harm them. Dr. Kapil did the opposite: he valued the health of my cat so much that he proposed a solution that might make the clinic a little less money short-term (as I might be trimming my cats nails at home). This is a better business strategy in my opinion because this veterinarian's honesty and trustworthiness (which they routinely demonstrate) has secured my loyalty and I will likely be taking my pets here for years to come. It means the world to me to be able to take my fur babies to a place I trust. I highly recommend Kenhaven.

We had our English Springer Spaniel isabel groomed today and they did a fantastic job! Was our…read morefirst time and won't be the last one. Our puppy was very happy when we pick her up, and look great! Groomed, nails done and bath. She got to play in the backyard before and made some friends. Stacey at front desk was very nice and helpful I totally recommend this place!

I brought my 11-year-old, double-coated dog to The Groomery under new ownership. (She had been…read moregoing for at least 8 years) They had her records, knew her age, and even took a picture of how I wanted her groomed. Despite that, they shaved her completely down. When I saw her, I immediately said, "THAT IS NOT WHAT I ASKED YOU TO DO!" Why would you all get rid of JESSICA! You have NO CLUE WHAT YOU ALL ARE DOING!!! Her coat has not grown back properly. It is now dry, brittle, and full of dandruff--problems she did not have before. I trusted them with my senior dog, clearly explained what I wanted, and they completely disregarded my instructions. This was unacceptable and deeply upsetting. I WOULD NEVER RETURN OR RECOMMEND THE GROOMERY. If you have a double-coated dog, especially a senior, please think twice before trusting them with your pet. Mr Roy should have never sold his business to you all!! Anyone know where Jessica went PM me!!!

The only place nearby I could find that would board my diabetic cat while I was away on a trip…read more They did a good job. The staff seemed to know all about my cat, who is a bit of a character, when I went in to pick him up -- so it was obvious they had spent some time getting to know him. They also did a routine test which revealed a problem that I was unaware of. All in all a very positive experience.

Don't ever book your animal for this vet. The miscommunication is ridiculous and they don't listen…read moreto anything you have to say.

Great establishment about a 15 minute drive from my home. They are filled with a variety of…read moreinventory for cats and dogs. Purchased a birthday hat and cake for my dad's dog who turned 3. Products are much pricier here but they do have a frequent food deal where after a number of purchases, you get a bag of food for free.

UPDATED REVIEW: Could the employees please exercise more discretion when following customers…read morearound? It's really jarring as a regular customer to see employees hiding at the edges of shelves watching me from between the display. My average purchase is around 80 - 100 dollars a trip; I did not like the way I was being followed. Other reviewers mention this feeling too; I thought they being too paranoid, even dismissed my own suspicions initially. I think I will be visiting Pet Supplies and More for future cat supplies.

Annie and I love Bone Jour! I love the people - as soon as I walked in to check out the place, I…read morewas greeted warmly. It's clean and inviting & it smells good! We were treated to a first day free and Annie will definitely return. She came home happy and tired. We are thrilled to have a place close by where we feel our pup is safe and loved.

Not sure why Bone Jour's average rating is so low, but they were very good with communication and…read moreefficiency! My senior doggo, Xena, got a simple bath and grooming appointment with toothbrushing (extra $10), for the grand total to come up as $77 (so $67 for the wash/grooming). The process to get a grooming appointment may seem daunting at first, but I assure you, it goes fast and is all online. You go on their site and fill out a form for grooming, your information, your pup's information, and create an account where you can fill in your payment information. Then, all you have to do is email your pup's up to date vaccination records to Bone Jour (they will tell you these steps if you call or email them as well). I believe they are doing this for safety reasons, which puts me at ease that my dog won't get any infections here. She came back happy, smelling very fresh even 2 days after, and they even sent her back with a nice red bone bandana. The overall appointment took about 3 hours and it looked quite busy since I saw 3 other people dropping their fur babies off as I was arriving. They are staying safe with COVID protocols and assigning people generous windows of time to drop off their pups (ie: we were assigned the 7-10am slot). Bone Jour is staffed by friendly, organized, and efficient dog lovers, everyone spoke so well of Xena and I could tell they were gentle on her weak teeth and detail-oriented with her grooming!

Amazing place with all kinds of animals and all of the staff was friendly. They took excellent care…read moreof my bunny.

I have a disabled bunny and often travel on long trips for work. I used to leave him at the vet for…read moreboarding, but it was overpriced and I knew the vet wasn't 24/7 attention. I am fine paying but want it to be good quality care- and that's what I've found with Star Gazing Farm. They take such good care of my little bun, and above all, I feel safe that they are so knowledgeable about animals. Not to mention I love going there to see all the happy farm animals! It's really a great place.