Cancel

    Open app

    Search

    PetSmart

    2.4 (197 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Alexandra R.

    My dog came back to me after an 8 day stay with poop matted on her leg, a cut on her nose, dirty, and lost 6 pounds. But the report I got was "she did great!" I am infuriated and haven't been able to get in contact with anyone regarding what happened

    Infected from the groomer
    Rania A.

    I was warned but I didn't listen!! I wanted to give them a chance and now my poor 2 years old miniature poodle is paying for it. It's not a groomer shop, it's a butcher! Horrible.. just take a look at the picture .. multiple burns and cuts under his arm now it's infected. He's in so much pain it is heartbreaking! The fact that I wasn't told this accident happened during the grooming, pisses me off.. it was our first time there and I can tell The girl who groomed him was very standoffish. If you care at all about your dog do not make the mistake I made.

    Brittany Z. M.

    Wasn't even going to bother. People are generally nice there but wholly uneducated about reptile needs. Have been going to pet stores all week trying to get info about my turtle care only to be lazily told, "I duno," or "I'm not sure," w/out so much as doing the bare minimum to find the answer. When you come to a pet store and ask general questions about pets and the products THEY sell, they should have the answer, or at LEAST, direct you to the place with the best info. I was in an incredible mood, and then I walked in here. Save yourselves!

    Dan A.

    I went in there today to pick up some live crickets that i ordered online for my turtle and i was helped by amy. Amy was very professional, extremly friendly, super efficient and very knowledgeable about the animals diet, habitats, type of care they need. I have been to countless petsmart but this place takes the cake. I wish some people could learn some customer's service from her..

    My corgi puppy enjoying her visit :)
    Sarah M.

    I don't know why I feel so prompted to leave a review for petsmart, but it upsets me that their yelp rating is so low, as I have always had extremely positive experiences here!! All the employees are kind and helpful, and they remind me to validate my parking which is a huge plus for my forgetful self. When I bought a hamster here a few years ago, an employee patiently walked me through everything I'd need, and even price-matched each item for me to make sure I wasn't paying more than I would online. When my lab was a puppy she attended multiple training classes here and was obsessed with her trainer, Jordan. While I was upset to find out he had since been let go (this was many years ago), this was a great experience for us. Luna was a huge teachers pet and loved being used as an example because it meant she got extra snacks. She learned how to give high fives and even go to her bed on command, which comes in very handy. Now that I have another puppy, she loooves to roam around the store and pick out toys and snacks. My one complaint is that the prices are not comparable to what you would find on amazon or chewy. While my wallet hates me for it, Cassie the corgi is OBSESSED, and she always makes new friends when we go-- whether employees or other customers and their pups. I will never stop coming here, regardless of cost, because it's simply too much fun for me and my pets. Cassie is now signed up for training classes beginning in a few weeks and we are so excited. Please enjoy this pic of her napping in the cart when we first brought her home and picked up her first bag of food! We have also taken several pets to Banfield for veterinary services and they were always thorough, kind, and professional. It was nice that Luna still loved going to the vet because she associated petsmart with training (and thus lots of treats!)

    See all

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dr. B.
    0
    16
    1

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1
    Photo of Rania A.
    236
    13
    13

    4 years ago

    Helpful 10
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Really, really bad service. Managers are of no help at all. Shop somewhere else. The managers and associates never seem to know anything.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jasmin R.
    60
    112
    27

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Terrible service. Too many dead fish in the tanks. Inconvenient parking. I don't recommend this store.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 4
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike B.
    3712
    1227
    6805

    6 years ago

    Helpful 9
    Thanks 0
    Love this 9
    Oh no 1
    Photo of Dan A.
    28
    367
    1033

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Great or services, great pet care, great toys and food selection. My pup loves to come here

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    We love the way Cici grooms our Yorkie Mix, who always looks magnificent when we pick her up. And our pup loves Cici too!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Y B.
    0
    2
    3

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 3

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sea A.
    149
    2
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    4 years ago

    Helpful 4
    Thanks 2
    Love this 0
    Oh no 4
    Photo of D R.
    0
    2
    0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ann C.
    141
    614
    2010

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Sammi P.
    461
    16
    18

    6 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 1

    17 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lina T.
    471
    579
    2970

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan _.
    20
    71
    19

    5 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Allen S.
    12
    156
    7

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of N T.
    0
    67
    53

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of T A.
    3
    30
    7

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 5

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Bianca did a great job and spoke with me before his appointment on different options/looks.

    Mentioned in 3 reviews

    Read more highlights

    Ridgeside K9 - Dog laying down

    Ridgeside K9

    (238 reviews)

    Brandi & Perry were amazing! Highly recommend working with them…read more We adopted a one year old mixed breed, Tuck, a few months ago. He's very sweet but started to get rambunctious to the point that my remote work felt challenging. He also started jumping or freezing when he saw other dogs on walks, and he occasionally barked or growled and men. We weren't sure if it was the start of aggressive behavior or just the result of a shelter dog that hasn't been exposed. After doing our research, we decided to do the 3 week behavior modification board and train program. We were really impressed from beginning to end. They shared a ton of information upfront, walked us through their facility (we opted to drop him off) and sent pictures and updates every evening. It became clear right away that they both have a very deep understanding of dogs, as well as a real respect and love for them. Tuck loved them! The best part was the "transition" day when Perry brought Tuck back and spent the day teaching us everything they've worked on together. We are first time dog owners so generally going in pretty blind. Perry gave us a 101 on dogs and the importance of clear and consistent communication. He talked through all of the layers of training and how/why it is effective. We felt this part was SO helpful for us to understand how to be better owners. Then we walked Tuck around the neighborhood with Perry guiding us and then spent time addressing indoor behaviors too. He was flexible and stayed until we felt comfortable with everything. This is a long review so the TLDR: finding a trainer is a big decision and investment so we wanted to get it right. Brandi & Perry were really incredible and beyond our expectations!! Truly worth every penny! Tuck has been doing really great at home and outside since being home. I've been able to work full days with him holding "place" on his cot, which would have been unheard of before!

    I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

    Olde Towne Pet Resort - Nighttime Exterior SHot

    Olde Towne Pet Resort

    (178 reviews)

    I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

    Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

    Pup Scouts Dog Care - Picture of a black and white miniature bernedoodle with its tongue out

    Pup Scouts Dog Care

    (15 reviews)

    So far, so good. I…read morelearned about Pup Scouts Dog Care because I saw it from the window of a nearby gym. Since I was planning to go on an international trip very soon, I decided to stop by and inquire about its boarding services. I thought Henry, the owner, did a wonderful job explaining the ins and outs of Pup Scouts' boarding services during our impromptu meeting. He even provided a quick tour of the facility. While the boarding situation seems pretty standard, I was impressed to learn that it is a cage-/crate-free environment. Prior to booking a stay, the dog must complete 10 hours of of doggy daycare. I was not surprised by this stipulation. However, I was shocked (in a positive way) to learn that the 10 hours of doggy daycare is free. While Pup Scouts is a business, this showed me that they are interested in ensuring that the dog is a good fit rather than just focusing on profits. Online booking makes things pretty easy for reserving a spot. In most cases, I have been able to reserve slots for doggie daycare a few hours before dropping off the dog (e.g., booking in the morning for an afternoon stay). In terms of price, I think Pup Scouts is on par (if not slightly lower) to compared to other places in the area. While I've met only a few members of the staff, both persons were very professional and seemed to really care about working with dogs. During every instance of dropping off and picking up my pup, 1-2 customers would highlight how much they enjoyed working with Pup Scouts.

    We have never boarded our sweet girl as she has never been crated and has been with a human for her…read moreentire life. She is well socialized and has a lovely geriatric older fur-sibling with whom she is tightly bonded. We had an unexpected family situation and were sure we would struggle to find the right accommodation for her. She is very affectionate but suffers from a bit of separation anxiety. Pup Scouts was incredible. They ticked all of the boxes - no crates, 24/7 staff supervision, flexible drop off and pick up - like ANY TIME. Henry was so friendly and understanding. From the start - he answered all of my questions at the meet & greet, and did a wonderful job of introducing other dogs to our little one. He was methodical and thoughtful in integrating her into the established "pack". He is incredibly gentle and affectionate and she took to him immediately. All of the staff were incredible. Having a live web-cam to check in on our little fur-baby at any time was so helpful in keeping our spirits calm and reassuring us that she was being well cared for. Pup Scouts is fantastic!

    Atlas Doghouse

    Atlas Doghouse

    (34 reviews)

    Dog Walking DC is the only dog walking service I've used, and I am very pleased with it…read more COST: The cost for my dog is $15 per half an hour. I believe my walker sometimes lengthens the time of the walk in order to pick up another dog, which is a bonus! You pay the bill monthly, and the walker marks a chart in your home every day so you know she was there. SERVICE: My walker, Andrea, is friendly and reliable. My dog loves her, and she is very good with him. I was a little worried about entrusting a stranger with keys to my home, but upon meeting JJ (the owner) and Andrea, my fears were immediately allayed. One of the great benefits of this service is that JJ gives helpful advice on animal behavior. My dog is challenging to walk, and JJ advised switching to a different harness and using certain training techniques to help him increase his confidence. Our walker also uses these techniques, so he gets consistent training. The advice and the training was spot on, and my dog's behavior has noticeably improved. I am so grateful to have walkers who are interested in creating a happy and healthy life for my dog, not just dragging him once around the block. Having a reliable dog walker who really cares about my dog means the difference between going to work feeling guilty and worried about leaving my dog and going to work confident that my dog is well-cared for. That is incredibly valuable to me, and I recommend this service to any pet owner. NOTE: Dog Walking DC also does pet boarding, but I have never used that service.

    Dog Walking DC walks our dog, and we've been very happy. JJ is incredibly enthusiastic and…read morehelpful, and gave us a lot of advice when we were first adjusting to our dear dog. By big-city standards, the price is certainly right too. Moreover, Dog Walking DC also boards dogs when you're travelling. On our last trip, we sent our dog to JJ's rather than the nearby kennel, and she came back freshly bathed and brushed, and incredibly happy-- it made us feel like we'd almost been neglectful dog-owners ourselves! Because JJ keeps the dogs at her house, there isn't always room for boarding if you don't ask ahead of time (and she has cats, which make some dogs manic), but we will definitely go to her with all of our boarding needs whenever we can.

    PetSmart - petstore - Updated May 2026

    Loading...
    Loading...
    Loading...