A Nightmare You Don't Want to Subject Your Beloved Pet To…read more I've never been so furious in writing a review. If you love your cat, do not--DO NOT--bring them here. Our cat came back looking as though he'd been through a horror show, and we are livid. Bruises All Over from "Gentle Grooming" (we have pictures) Our cat was a long hair that we asked to have their fur taken down to that of a short hair cat. What was unforgivable were the purple, fingerprint-shaped bruises scattered across his body. When we first saw those marks, we were horrified and confused: bruises? How could regular grooming leave deep purple handprints on our pet? We immediately took him to the vet, who confirmed they were bruises--plain and simple. This was not a sleepy "heavier-handed" brushing; these were bruises from someone handling him roughly enough to leave real-live finger marks. Cuts, Cuts, and More Cuts If bruises weren't appalling enough, the groomer also managed to slice our cat multiple times with her clippers or scissors. These weren't tiny nicks; we could plainly see irritated, bleeding slashes in his skin where she obviously rushed or mishandled the tools. We've taken our cat to other groomers before--no one else in their right mind inflicts this kind of damage on a healthy, cooperative animal. Our Once-Happy Cat Was a Panicked, Hissing Mess Our normally sweet, affectionate cat came home terrified, his personality completely altered. He hissed at us--his own family--cowered in corners, and spent hours hiding under furniture, trembling. He refused to engage with any of his favorite toys or treats. He was in a full panic. Whatever "technique" this groomer used traumatized him beyond belief. Quite frankly, it felt like we picked up a stranger from the shop--an anxious, broken version of the cat we dropped off that morning. Pushing an Unreasonable Subscription Plan Instead of acknowledging their horrific performance, the groomer had the gall to pitch us a subscription plan--a monthly grooming plan--for an outrageous fee. They tried to convince us that our cat "needed" this routine maintenance. Are you kidding? After the physical and emotional trauma their so-called "service" inflicted, the last thing we want is to trust them near our cat again. This pushy upsell felt downright predatory: gouging a raw deal to "maintain" a pet they'd already harmed. Final Verdict: Avoid This Place at All Costs If you love your animal, do not, under any circumstances, take them here. I'm seething that we even gave them a chance. Every parent of a cat knows that trust and safety come first. This groomer not only violated that trust but injured our cat both physically and mentally. They clearly lack basic compassion, competence, or respect for the creatures they claim to care for. Save yourself--and your pet--from this horror. Take your cat to a groomer who actually cares about--and knows how to handle--animals safely. Our experience here was nothing short of negligence bordering on cruelty. We're deeply angry, heartbroken for our cat, and will never forgive the damage they inflicted.

Unfortunately, I have to update our previous review as I noticed it is still getting hits based on…read morea write-up which no longer reflects our experience. After roughly a year of bringing our dog here (since he was a puppy so he would develop a relationship), this business completely "ghosted" us as the kids say. We went to make our appointment in advance as usual and were told they'd get back to us with availability...no response. Reached out multiple additional times and were told they'd get back to us with availability...no response. Now late for grooming with a dog starting to matte, we reached out to owner who told us they'd call back...no response. Strangest thing. I would have been content with a(n early), "Hi, we're really sorry but [insert reason here: your dog is getting too big, your dog in a pain in the hindquarters, you don't tip well enough, your dog is too much work, we're simply too busy, etc] and we're not going to be able to schedule and tend to your pup the way we would like" but no such luck. Just leaving us hanging with a perpetual promise to get back to us regarding availability was terribly odd and unprofessional. Really a shame because we enjoyed supporting this small local business and were very fond of their team. Silver lining: After a bit of work, we've found good service elsewhere. I try not to drop bad reviews in anything but the worst circumstances, but this felt like it needed an update since I couldn't simply delete our initial 5-star experience. YELP: if you are able to delete both reviews, please feel free.

Support small businesses! Lots of great options for treats for dogs. There were a lot of natural…read moretreats as well. And decorated treats. Owner was friendly and knew what products were in stock. And she made some recommendations as well.

Good selection of food, altho quite a lot of fish for cats, which can cause crystals. "Fish can…read morecontribute to urinary crystal formation in cats, primarily because fish-based diets are typically high in magnesium and phosphorus, which are key components of struvite crystals." The real problem for me, though, is that the owner seems to think she knows everything and can be quite patronizing and condescending. Won't be going back.

Amazing place with all kinds of animals and all of the staff was friendly. They took excellent care…read moreof my bunny.

I have a disabled bunny and often travel on long trips for work. I used to leave him at the vet for…read moreboarding, but it was overpriced and I knew the vet wasn't 24/7 attention. I am fine paying but want it to be good quality care- and that's what I've found with Star Gazing Farm. They take such good care of my little bun, and above all, I feel safe that they are so knowledgeable about animals. Not to mention I love going there to see all the happy farm animals! It's really a great place.

Owners are genuinely excited about taking care of wildlife and the ever increasing selection of…read moreproducts is great!

I visited and toured the cat rooms prior to an upcoming stay. The building needs maintenance. Bad…read moreodors--cat urine, feces--start outside the front entrance. Strong animal odors--urine, feces, wet dog--were present in lobby, back rooms and cat rooms. Many dogs were barking loudly. Barking was audible in Kitty City cat room. Cat apartments in Kitty City are large, double level and passably clean. Cats seemed calm.

Dr. H is the best. She loves birds, and as a bird owner I love to see it. We took our tiny…read more6-month-old bird in for her first check-up, and Dr. H was so kind and sweet to our scared little one. She had a feisty little doggo in the exam room next to us, and she had the little canine moved to another room because our bird was terrified of the barking. She assessed our bird, Mango, and gave us such valuable tips and info. Her assistant was lovely as well. We had some follow-up questions about our birdie's care days later, and she responded promptly as soon as we emailed (9 pm, btw). Who is this angel?! We feel so lucky to have found her!

Cathy is the best! We always know we can count on her to take care of our cat so that he doesn't…read moreget too lonely while we're gone. She has done everything we ever asked for, and we know that she's looking out for us. I can't imagine that anyone could do a better job. She has a wonderful knack with animals. Brent J

The owner took care of my pug while I was away. He was fed, walked and had no accidents in the…read morehouse. She did an excellent job of staying in touch by phone, asking questions about what I expected and made the entire interaction a breeze.

Over 7 years later, and they are still THE BEST. Accommodating, professional, responsible, and…read morebeyond caring. My dog is now elderly and requires special care, patience, and a gentle hand. Dogcentric has gone above and beyond to treat her well, and I could not be more appreciative. Rob Albert (business owner) and manager Beverly consistently provide stellar service. Scheduling is seamless through the online portal and any questions or concerns are always answered promptly. I always get adorable photos of my dog from her walk as well as a thorough note from the visit. Their tracking app shows exactly where they go and how long the walk lasts. Dogcentric clearly cares about their customers, both human and animal. Could not recommend more highly.

I have been scheduling regular daytime walks with DogCentric for a few weeks now, and I am very…read morepleased with the results. Their prices are reasonable, the service is great, and my dogs always seem happy when I come home for work. Our regular walker is Shannon, and she has been doing a wonderful job with my three (somewhat) rowdy dogs. She arrives at the same time every day and always leaves me a note that lets me know how everything went. She tires my pups out, too! I plan to continue using DogCentric for a long time.

Happy Hound Club is the best place to take your dog(s) in the Kensington/Rockville area. The…read morecaretakers are highly trained and - very importantly - use only positive reinforcement. Regarding another reviewer's issue with the location, dog daycares in business areas in Montgomery County are only permitted in industrial-zoned areas. The space, however, is well-equipped with interesting, safe items to play with and on, like tunnels and ramps. The floor is like gymnastic foam, and they keep the place very clean. It's interesting to note that, despite her rating, it sounds like Happy Hound is the best place the other reviewer found. Also, I just came across another person's favorable review of their pet care service: http://www.yelp.com/biz/happy-hound-pet-care-kensington