Excellent care for my husband post surgery C2 to 7 Laminoplasty…read more Staff were excellent, both nursing and rehab We highly recommend this facility

This review is for the Skilled Nursing Facility at the Vi where my mother stayed in 2016 for 3…read moreweeks, then again recently end of 2025 for 6 weeks. Both times were for post-surgery rehab, mainly there for PT/OT to regain her strength. I should preface that my mom is in generally good health for her age (95), no dementia, heart condition or diabetes, and did not require special meals or medication. The Vi's facility and meals are excellent- private rooms with attached full bathrooms are essential to have the proper rest for recovery. All the staff are friendly and courteous. Keep in mind that the job of a CNA is neither easy nor pleasant and we truly appreciate the level of care they treated my mom. The in-house physician, Dr. Hussain, and her assistant, Nan, were very attentive and diligent. Nan visited my mom three times a week, ordering any tests necessary, always on top of her condition and medication, and patiently addressing our concerns. A special shout out to the therapy department-all the PT, OT, and ST are highly qualified, provided the appropriate challenge and motivation for my mom's rehab which was essential for her to regain her independence. The rooms and bathrooms are always clean, no smell anywhere in the entire facility. No patients 'parked' in the hallways or nursing stations. There are plenty of activities and live performances which are shared with the Assisted Living and Memory Care residents, a bonus where the SNF, AL, and MC are physically connected. The VI SNF, as good as it is, is not the same as having your own personal helper 24/7(which some patients do hire). Patient to CNA ratio about 6:1 (I think). Some patients require 2 person-assist and some don't. The promptness of care really depending on the level of care your neighbors require. There are times when my mom rings the button for help and no one comes for a while; then there are times when 2 people come within minutes. Of course, I wish help would come within minutes every time, but with my experience visiting relatives and friends at other SNFs, this is about as good as it gets. We cannot thank all the doctors, nurses, RNAs, CNAs, therapists, activities coordinators, cleaning and kitchen staff, front desk receptionists, and administrative staff enough in helping my mom with her recovery.

Channing House is primarily a retirement community that opened in the 1960s, and added a new…read morebuilding/facility to serve assisted living and skilled nursing patients sometime around 2015. Within the last year, I have had two family members -- neither a resident of the retirement community -- spend time in that new facility. This review is about the facility, not about the retirement community as I have no experience with it -- beyond meeting many delightful residents. Everyone working at Channing House is friendly -- they do a first-rate job of hiring topnotch people, not just the kind and knowledgeable nursing staff but all the employees who work behind the scenes to keep the place humming, greet visitors, drive patients to medical appointments, and bring gourmet meals to residents. Everyone gets personal attention. Our most recent experience was with the SNF, and everyone who came to visit the patient commented on how clean and cheerful it was. I was told that many of the residents of the retirement community volunteer in the SNF -- one of the volunteers said to me "we figure we are all going to spend time here at some point, so we want to make sure it's nice!" I credit Channing House with the fact that both my family members recovered from serious health setbacks and progressed to the point that they could be discharged back home. The location -- perfect for walks (and always lots of parking) -- is a nice bonus, and let us take outings to coffee shops, the nearby park, downtown library, and even Sephora.

Where to begin. Covid has been a scary time for my parents, both of whom (separately!) live at…read moreChanning House. I am so impressed by the seriousness of the leadership at Channing House. They set the tone for this independent, non-profit retirement home. The staff from top to bottom has done a Herculean (and Sisyphusian) task of keeping residents and staff safe. The communication has been **daily** with outside family, including emails, voicemail blasts when necessary, and a weekly update by the head of Channing House via Zoom with all residents and family that wish to participate. The staff is working so hard and so effectively and sensitively to keep everyone healthy, comfortable, and well cared for. They are surrogates for all of us family who cannot be there in person. I will be eternally grateful to them for everything.

My experience in Avenida was good, great food. Team members are very friendly and knowledgeable…read moreabout their food. The service was also good and I liked their ambiance.

Great support even in the middle of COVID. Paula from Avenidas provided critical guidance and…read moreresources when my mom was hospitalized and needed special care. First, great advice on how to manage the hospital care, who to talk to and how to be a great patient advocate. Later on when (unfortunately) hospice care was needed, critical guidance to a care facility that made my mother's last days as good and as peaceful as possible. I can't thank them enough.

I went with a few kids when they held a Christmas party/performance for the elderly residents back…read morein 2010. The place felt very warm and loving to the residents. I am surprised that there are not a lot of reviews for such a nice senior care center.

Beautiful place. Nice amenities nice manager Donna. I had a nice tour of the place. I like that…read morethey have a pool table and a gym. Beautiful grounds too.

My aunt stayed at Palo Alto Sub-Acute in Palo Alto, CA for rehab, and our family could not be…read morehappier with the care and support she received. From the beginning to the end of her stay, the staff were professional, compassionate, and truly dedicated to her recovery. A very special thank you to Francis, the social worker, who was incredibly kind, attentive, and supportive throughout the entire process. Francis took the time to explain everything clearly and made sure all of our concerns were addressed. We are also extremely grateful to the two outstanding case managers, Arlene and Romeo. They went above and beyond to ensure a smooth and stress-free discharge home after my aunt's recovery. Their coordination, communication, and genuine care made the transition seamless and gave our family great peace of mind. Thanks to the amazing team at Palo Alto Sub-Acute, my aunt successfully completed her rehab and returned home happy and confident. We highly recommend this facility to anyone looking for quality sub-acute and rehab care.

DONT GO HERE!! Kaiser sent two of my loves ones here and both experiences were so awful!…read more First- disabled uncle was here for about 2 weeks and we took him out early. He would wet the bed because nobody would answer the nurse calls. To make matters worse, they would only bathe him twice a week. So, if he wet the bed on a Friday after his shower, he was out of luck and had to wait until Tuesday to get cleaned up! HORRIBLE! Their reply was due to staffing capabilities. That should not be my uncles problem! Second- mother was sent here after surgery on her femur and she was calling the nurse station for 30+ minutes and nobody responded nor came to help. She wet herself as a result. Can you imagine how embarrassing this must be for someone who is typically able bodied? She left early as a result. The food looks scary. I wouldn't feed this to a stray dog!! How can you operate this way?! The state needs to SHUT THIS PLACE DOWN!!!!

Gordon Manor was home for my wife for 18 months. It was a care center filled with compassion, lots…read moreof activities, and a staff that is amazing. I would recommend Gordon Manor to anyone.

The Gordon Manor facility for memory care is a gem both in its welcoming physical environment and…read morethe incredible staff who provide the highest level of caring for folks who are going through a trying end-of-life experience. Having experienced this caring first hand with my wife's situation, I would unconditionally recommend this facility to anyone in this stage of life. It does not get better than this.

I second all of the positive reviews here. Alan really helped us find the best memory care facility…read morefor my dad. He made a confusing and stressful time infinitely less so and I'm so grateful for his help throughout the process. Highly recommend!

Alan Brauner at Senior Seasons is amazing. Recently my 89-year-old Mom fell and broke her hip…read more During her recuperation we realized that it just wasn't realistic for her to live at home alone anymore, and that we needed to find her an assisted living facility. Not knowing the first thing about these facilities, I reached out to Alan Brauner at Senior Seasons. I can't even begin to explain how helpful he was. He listened to our situation, provided me with insight and contact information on the local facilities, explained what I needed to know, and what to consider when reaching out to these prospective places. His advice was invaluable. He was always there for me, whenever I had questions. He was super responsive, emailing back or calling right away. And through this process my mom kept changing her mind about where she wanted to live (mid-peninsula near her friends, south bay near me), and so our requirements kept changing. Through it all Alan was patient and positive - something I really needed during this stressful time. I seriously have no idea how I would have handled this whole situation without him. I highly recommend Alan and Senior Seasons.

I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

It has taken me some time to leave a review because I've been so upset over the way this facility…read morehandled a situation. Our 88-year-old mother was referred to this "beautiful" and highly recommended rehab facility in November of 2024 and spent 20 days there. It has a very low staff to patient ratio and my mother didn't get the care that she needed. She used her call button often if we weren't there with her and often needed repositioning. One of her complaints was that the call button was often placed out of her reach at nighttime. My family and I split time at the facility and were there 8-10 hours a day. We saw the doctor one time during those three weeks. It often took a number of days to get medication changed and implemented. Nurses and CNA are overworked and understaffed, therefore, toileting and dispensing medication was often late. My mother developed a horrible bed sore that we are still dealing with to this day. I'm well aware of the issues plaguing these types of facilities, but this experience was beyond disturbing. On my mother's last day there she told us about an "issue" from the night before with one of the CNAs. I immediately went to the director of nursing to inform them. The directors of nursing and administration hopped on the complaint immediately and interviewed with my mom with me present. My mother was able to articulate exactly what she told me when interviewed by the directors. I left at 3:30 PM and told the staff I would return at 5:30 PM to help her with dinner. As I was on my way back to the facility, I received a phone call that my mother was being transported to the ER on a 5150. During the course of the facility's due diligence, the Los Altos police department was called to come interview my 88-year-old bed-bound mother with no family present with her. I would have had no issue with it, save for the fact that there was no communication to the family that would happen as the outcome of the complaint, or I otherwise would not have left. My mother has always been a very timid and non-confrontational person and having two imposing men in dark uniform with guns on their belts come into her room made her anxious and frightened therefore she made some concerning statements, which is understandable. I also understand the need to 5150 someone when appropriate. The hospital never issued a 5150 and my mother's medication was changed, as needed. This change could have been done at the facility if the doctor was present half the time they said they would be and/or would have communicated with us in a timely manner. Granted, it was a blessing to get her out of there and home with us. It's unfortunate that some facilities have the reputation they do, but understaffing and lack of communication with a "non-present" doctor is the common denominator. This place was a horrible experience.

Now called The Laural at Mountain View. There is no staffing on the weekends or over night. Gone…read moreare the meal services.

After my mom passed away, my dad moved to California to be close to our family. When he moved into…read moreRedwood Villa, it was exactly the right 'fit' for him. The atmosphere is warm and inviting. The property is well maintained. Redwood Villa is family-owned and run, and that caring atmosphere is prevalent throughout. My dad, who was fairly independent, had several medical emergencies, and staff was extremely accommodating as well as always keeping an eye out for him. We needed some modifications to his apartment, such as a cut-out in the tub so he could step in easily after hip surgery, and it was no problem. Staff was always extremely pleasant; there was never a 'honeymoon' period where it seems great and then diminishes over time...it was always great. We enjoyed the events held during the year such as the Christmas party, New Years party, Mothers Day dinner, etc. It's not a skilled nursing facility, and that was perfect for our needs. Residents do have assistants who come in to help with their various needs, but that's not provided directly through Redwood Villa. Their rates are extremely reasonable, and I can't recommend them highly enough.

I cannot say enough wonderful things about Sunnyside Gardens. My dad spent some time there, and…read moreevery aspect of his care was absolutely top-notch. From the compassionate and attentive staff to the warm and welcoming environment, this facility truly felt like home for him. The caregivers went above and beyond to ensure his comfort, well-being, and dignity. They treated him like family, always engaging with him and making sure his needs were met. The medical team was knowledgeable and proactive, providing excellent communication and peace of mind. I want to especially mention Yazmin, Rajinder, Ed, Brisa and Karen. But all staff were great. I had several interactions with the cleaning and kitchen teams. They were highly professional and supportive. They were great at letting me know what was going on with my dad and making sure he was taken by ambulance to the hospital when necessary. They also provided a lot of valuable advice to me on his care/doctors including recommending a hospice provider when that time came. The driver, Ed, even visited my dad at the hospital several times while he was there. The facility itself is beautifully maintained, clean, and inviting. Each room has a private bathroom and patio. The meals were nutritious and delicious, and there were always engaging activities to keep residents active and social. The staff does their best to get residents to participate. It was comforting to know that my dad was in such good hands, surrounded by people who genuinely cared for him. I am forever grateful for the kindness and dedication of everyone at Sunnyside Gardens. If you are looking for a place where your loved one will receive the best possible care, this is it. I wholeheartedly recommend them without hesitation!

We have had a wonderful experience at Sunnyside Gardens and plan to recommend it to our physicians,…read moretherapists, family, and friends. Since day one, Sunnyside has welcomed us with kindness and compassion. Their entire staff from the executive director to the caregivers, activity leaders, and the kitchen staff - truly everyone - have all been professional, responsive, patient, and compassionate with our family and my mother who suffers from a chronic neurological disease. The rooms are spacious, and each room has a patio and a private bathroom. Both the food and activities are customized to patients' needs. Sunnyside Gardens is truly helping mom to "bloom". We give our highest recommendation to this wonderful facility.