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Redwood City, CA

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Gordon Manor

4.8 (27 reviews)
Open • 8:00 am - 5:00 pm
Updated 2 months ago

Gordon Manor Photos

Recommended Reviews - Gordon Manor

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We are extremely thankful for the outstanding care, professionalism, and quality of service provided by the staff at Gordon Manor. From the moment we arrived, we were greeted with kindness, compassion, and a true commitment to the well-being of my mother, Barbara. The family-like environment at Gordon Manor made us feel comfortable and assured that our loved one was in good hands. The staff went above and beyond to ensure all of Barbara's needs were met and that she was treated with the utmost respect. In addition to excellent care, the staff took the time to get to know our family personally, creating a strong connection and trust that set Gordon Manor apart from other senior care facilities. Each staff member greeted us by name and with genuine warmth. After trying multiple facilities in the bay area without success, we knew Gordon Manor was the best fit for my mother. The facility is clean, well-organized, and has a welcoming atmosphere. During my mother's final days, the staff handled her passing with great care and compassion. They provided constant communication, ensured her privacy, and showed her love and attention. I never had to worry about her well-being. We are forever grateful for the exceptional care and attention to detail provided by Gordon Manor. Thank you to the entire staff for your continuous support and kindness. Our family highly recommends Gordon Manor Assisted Living Facilities, Hospice, Memory Care facility. Pam Tyson and Family

Tram N.

W/ one of the most cases when this pandemic started my friends and I decided to call to see if they can accept donations. We understand due to the current state and the restrictions we can't just assume. I did speak to the CEO and followed up w/ her twice before making the delivery on a Friday evening. Explained to her that we are not part of any organization, that we just want to do something nice. We teamed up w/ Heaven's Kitchen to prepare 30 meals for this facility. We wanted to make sure we had everyone covered; not just nurses but administrative staff, janitorial.. I think that during this time we saw a lot of unity. We are one.. and we are suffering together. They were short-staffed and had to get help from other areas. It was such an honor to meet the people dealing w/ this firsthand. We can complain and vent all we want - I sure am guilty of that but the bigger picture remains.. regardless if you think all of this COVID is BS or not pls be mindful of the folks working in the medical field and their patients/residents.. no visitors... I can't imagine not being able to see Gavin or Tess. Those families had to deal w/ it. I hope this will pass soon.

I am deeply grateful to the staff of Gordon Manor, who cared for my mother during the last four years of her life. She was surrounded by love and care that made all the difference in the quality of her life. One of the special pleasures of Gordon Manor is the outside garden, where we often sat with my mother and enjoyed the beauty of flowers, fruit, and the sun. The variety of art & music programs, the cleanliness of the facility, the food and laundry service were all really great. But in the end, it was the staff, and the way they treated my mother like one of their own family, that meant all the difference to my mother and our family. I am also thankful for the knowledge, wisdom and flexibility of the senior staff, and their guidance for our family these past several years. That team is quite extraordinary. I recommend Gordon Manor with highest praise and without reservation.

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Review Highlights - Gordon Manor

“When the dementia got so bad that we were required to have private aides around the clock we decided to look elsewhere.”

Mentioned in 5 reviews

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Palm Villas

Palm Villas

4.4(21 reviews)
1.1 mi

I couldn't be happier with Palm Villas and the way they look after my mom. She's always very…read moreclean, safe and comfortable. Her bedding and clothes are laundered daily and she's well cared for. After having a bad experience with a corporate place, it's such a relief to be dealing with a privately owned memory care establishment. Garry, the owner is on top of things and if you ever have a problem, one call into him puts things right--instantly! He's also a very nice guy and his team are also very caring, thoughtful and experienced. Everyone who works there has experience working with the elderly. They anticipate your loved one's needs and they're never hard to reach on the phone or by email. The facilities are always clean and tidy and their prices are competitive. My wife and I have toured many of the senior care facilities in the Redwood City/San Jose area and I wouldn't hesitate to recommend Palm Villas for Memory Care.

My wife has been at Palm Villas for over 7 years. Three physicians have told me that my wife would…read morenot still be alive, if she was at any other facility. Garry Sneper, is the owner, has trained his staff to be loving and respectful of the patients at Palm Villas. The care my wife has received has been excellent. If needed,The staff will contact your physician on your behalf. They provide the highest level of care. to the patients there and treat family members as family. So if you need to place your family member at a facility, I highly recommend Palm Villas. Larry Kleinman

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Palm Villas
Palm Villas
Palm Villas

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Kensington Place Redwood City

Kensington Place Redwood City

4.3(18 reviews)
0.7 mi

FANTASTIC is an understatement! These folks have cared for my loved one for over a year. The…read morecaregivers can do anything/everything needed and he is so happy living at Kensington. He really enjoys their outings and approach to memory care - it's like a resort for folks with cognitive issues. Kensington staff have made it possible for me to live my life while they handle the day-to-day care my LO needs. Dementia is not easy, on patient or family, Kensington staff, support and care have been amazing. We had falls - all were handled with careful attention to his wellness, disclosed openly and honestly with me. A couple falls meant EMT's or a hospital was necessary but no falls resulted in any significant injuries. I suspect falls for elderly, fragile, dementia patients with poor mobility are to be expected. Kensington always called to let me know what happened and made recommendations to prevent it in the future. They gave me ample opportunity to state any concerns too. I've found Kensington food is always great - fresh, tasty and as much variety as he wants. WOW, the deserts are his favorite. ;-) He loves the 'mock-tail' parties with music, dancing and singing. I have found the incentive for all community members (staff, residents and family) to participate in activities very high. I know if my LO doesn't join an event - it's his choice to have some down-time and not be 'made-to' participate. It's his life and this disease takes its toll in many areas - he isn't the person he used to be but he loves his Kensington lifestyle. Recently he told me, "while he can't remember much", he's "pretty sure that Kensington is the nicest place he's ever lived". With all the bad days dementia gives us that one little remark was my win for the year - I hold it very dear and I know that Kensington made it possible. I can't speak all aspects of the one-star review BUT perhaps their loved one needed that one-to-one additional care they are now purchasing with the cost savings at the new facility - each resident is an individual. I read their happy review of their new home and I am thrilled they found a good fit for their LO. I think the Kensington staff seem well compensated and well qualified since we experienced no real turn-over and they are always happy to work with us. However, I too "butted-heads" with some nursing staff. I would fault Kensington with failing to identify those staff members who should not interact directly with family or LO's. Working with 'raw', stressed out families (forced to watch a painful decline) is not in every staff-members toolbox no matter how eminently qualified they are for their day-to-day responsibilities. Kensington is not inexpensive but I would say they offer value. Yes, more costly than other national memory care facilities but I would say marginally more than equivalent facilities. Kensington is new, modern, their care-giver to resident ratio is very low, it's a very active lifestyle for those with cognitive issues. My LO complained often about his last facility (more about 'being in' memory care than their actual efforts). He does not complain about Kernsington or the staff which are always happy, friendly, and genuinely welcoming.

Worst experience imaginable for dear family member. If you wish to put your loved one in a fancy…read morememory care on the outside place, and just live your life with relief your loved one is 'semi ok' without updates then definitely go here. One star given for cleanliness of areas and room, and some very kind staff. This is surface level, however, as LO did not receive care consistently and staff did not have training to do most of the basics. The staff will be attentive on the surface, on day one, then vanish. Management will be all supportive if you keep your mouth shut and any updates will be sporadic, not truthful, inconsistent and sadly, non supportive. Senior leadership lacks oversight and you will be gas lighted on multiple levels. The price is sky high and you do not get what you pay for. Food is good if you order off menu vs vats of food specials. Sadly, they simply do not care much for residents as evident on multiple visits and their motto of caring for your family member like family is not factual. Avoid this place.

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Kensington Place Redwood City
Kensington Place Redwood City
Kensington Place Redwood City

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Oakmont of Redwood City

Oakmont of Redwood City

2.4(18 reviews)
2.1 mi

My mother has lived at Oakmont of Redwood City for three years, and I could not be happier with the…read morecare and environment she receives. She is very elderly, yet she feels safe, comfortable, and genuinely happy here. As her daughter, seeing her so content gives me tremendous peace of mind. The staff is truly outstanding. From the moment you walk through the doors, you are greeted with warmth and a welcoming smile. Pats, one of the first people you see upon entering, is especially wonderful. She consistently greets and makes you feel welcome every time you visit. The dining staff deserves special recognition. The waiters and waitresses know the residents by their first names, remember their favorite meals, and treat them with the warmth, respect and affection they would give their own grandparents. This personal attention makes such a meaningful difference. The food is high quality, and the variety and dining experience continue to improve. There are always activities taking place, and the entire community is cheerful, beautiful, and inviting. I visit my mother almost daily, so I appreciate the consistency. Oakmont is a lovely place to spend time, and I leave feeling grateful that my mother is surrounded by such a caring team in such a wonderful environment.

My hope in writing this review is to prevent another family from having the experience ours has had…read morewith Oakmont. Before placing someone you love here, I strongly urge you to review the facility's public licensing and complaint records available through San Mateo Department of Social Services. Recent records include extremely serious allegations and/or substantiated findings involving resident safety and care, including sexual assault of a memory-care resident, medication mismanagement, unsanitary and urine-soiled bedding, unmet incontinence needs, failure to respond to residents' calls for assistance, missed medications, and inappropriate photographs of vulnerable residents. Our own experience has been equally concerning. My father went to the emergency room twice within the first six weeks at Oakmont, and his longtime physician at Menlo Medical Clinic urged us to find another facility after experiencing difficulty reaching staff to discuss his care and medication management. We personally found my father dressed in dirty clothing, unshaven, and sleeping in urine-soiled sheets. We ultimately moved him and his new home has made us realize just how bad Oakmont was for his mental and physical well being. My mother remains on the assisted-living side, but we are now taking immediate steps to move her as well. She has missed meals, rarely bathes without intervention, and has declined significantly since moving there. I recognize that some of this may be the natural progression of aging and cognitive decline, but the utter lack of communication and consistency of care has left us deeply concerned. Moving an elderly parent is enormously disruptive, so this is not a decision we are making lightly. Please do your research and read the public regulatory records before choosing Oakmont. Based on our family's experience, I cannot recommend this facility.

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Oakmont of Redwood City
Oakmont of Redwood City
Oakmont of Redwood City

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Insight Memory Care Choices - Caity and Sandra

Insight Memory Care Choices

5.0(28 reviews)
4.0 mi

Our family is indebted to Sandra for helping us find an appropriate placement for our 80 year old…read moremother, who has advanced Alzheimer's dementia. Due to this and some other health issues, Mom needs a high level of care and we are paying out of pocket so our budget was tight, especially for the Bay Area, where care costs can easily exceed $8000 a month. When COVID hit, our mom's former facility ended all visitation in the name of safety for the residents. While we understood the need to do that, it came with consequences. Our mother was neglected by this facility, and as a result became gravely ill and nearly died of sepsis in early July. We knew we needed to find her a new place ASAP, but having been through that when we first placed her 7 years ago, we knew it was an arduous and overwhelming task. Through a series of fortuitous events I was given Sandra's name and contact information by the coordinator at Sunrise Senior Living in San Mateo. When I called her she was comforting and understanding, but you can tell this lady is a steel magnolia, and she gets shit done. She listened carefully to our wish list of needs for Mom, and said she knew of several possibilities that she thought could be a match. Even just hearing that we had options, was an enormous relief! With Sandra's help and guidance, we found a fabulous new care arrangement for Mom, that was within our budget, in four days. FOUR DAYS. If I were religious I would say it was a miracle, but I'm not so I credit Sandra's expertise and extensive network of resources and contacts. We visited Mom in her new facility a week ago and she is doing better than she has in years. We were astounded, because dementia patients are not known for reacting well to changes in their routine and moving to a new living situation is an enormous adjustment. In some cases it can take weeks for the person to settle in. Not so here. After about a week of confusion (night wandering, escape attempts) she settled in HARD. This was very apparent during our visit. Even though she lost her ability to speak due to the dementia, our mother's moods still come through loud and clear, and it's very easy for us to know when she is not happy or doesn't like someone/something. During our visit she was content, smiled a lot, and was extremely friendly with her new caregiver. For the first time in a while, our family has peace of mind and the certainty of knowing our mother is truly safe, in a good place, and that we have done right by her. We can never thank Sandra enough for her part in this outcome. You cannot go wrong by working with her, so if you have a family member in need, do not hesitate. Pick up that phone now and contact her. You will not be sorry.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

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Insight Memory Care Choices
Insight Memory Care Choices
Insight Memory Care Choices

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San Carlos Elms - Oktoberfest at the Elms!

San Carlos Elms

4.2(13 reviews)
3.2 mi

I had to place my mom in a care home this year and she has been at the Elms for 6 months. I toured…read moreseveral assisted living facilities that also had memory care. These other facilities were newer and fancier (complete with smaller rooms and 10%/yr price increases to keep their publicly traded parent companies happy!), but they didn't come close the warm and welcoming environment we found at the Elms. The staff are wonderful: happy, relaxed, dedicated and you can tell they truly care about the residents. The Elms is a nonprofit and was started by San Carlos; you can see the focus is on the wellness of the residents, respect of the staff, and bringing as much comfort and joy to the community as possible. The residents are lovely and my mother has made very nice friends (they had a little holiday party in one of their rooms this week, and another family brought my mom a small Christmas tree for her room). The downtown San Carlos location allows residents who are able can walk to the wonderful offerings on Laurel Street. We walk to restaurants, the farmers market and seasonal street fairs; it feels like a breath of normalcy amongst all the changes that have been forced on her over the last few years. The Elms has a good variety of programing for the various abilities and interests of their residents. Today my mom and I caught an acoustic guitar holiday music show in the lounge. It was such a gift to enjoy that with her. The holiday parties are quite fun and everyone participates. The administration reaches out at regular intervals to make sure everyone is doing ok. The housekeeping and medical staff have been very responsive and easy to work with. I imagine managing the expectations and needs of this age group is a challenge but I think they do a great job with a tremendous amount of compassion and patience. I believe most of the staff has been with the Elms for some time and everyone seems to know whats going on and has a great deal of competence. Ultimately the biggest winner in the arrangement has been my mom. Her neurologist said her test results have improved over the last year which she attributed to her environment and having socialization, quality food and stimulation (and professional medication management). Moving a loved one out of their home is a very hard choice, but I am grateful for the Elms staff and their sensitivity, kindness and caring they show towards the residents and their families.

My mom joined the community at The Elms at the end of May/beginning of June, and she is loving it!…read moreHer one bedroom apartment is a good size, a nice balcony with great afternoon sun, big closet, big bathroom and lots of wall space for her art she's collected over the years! The staff are so kind and welcoming to all of us, she feels very taken care of. She loves the food and the activities.We took her on a month long trip and half way through she asked when she was going back home to The Elms? The town of San Carlos is also the perfect walking town for an ambulatory elder! Across the street is the library. Two blocks away is the Senior Center (if your loved one wants more activities.) A block and a half away is the pharmacy. Three blocks away is the bank, post office and grocery store. Two blocks away is a coffee shop, and Laurel street which has lots of activities (pictured here.) If you or your loved one is considering The Elms, please contact Amanda and get on the waiting list ASAP, we waited a year for my mom's name to come up and it's been life changing! To quote my mom "thank you for making my life so easy!" That's what The Elms does for the residents, makes their life easy, so they can enjoy this chapter of their life with ease and comfort!

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San Carlos Elms - Apartment kitchen and living area

Apartment kitchen and living area

San Carlos Elms - Apartment workstation and bedroom entrance

Apartment workstation and bedroom entrance

San Carlos Elms - Apartment bathroom

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Apartment bathroom

Bayview Villa - en-suite bathroom in each Bedroom

Bayview Villa

4.1(14 reviews)
3.9 mi

I could not ask for better care for my grandmother than what she receives from Bayview Villa. I…read morebrought her there about 5 years ago with rapidly declining health and dementia. Quite frankly I thought I would lose her within the year. 5 years later she has gained weight( this is positive in her situation) and is doing great. We just celebrated her 97th birthday this month. Well with masks through the glass that is. Their safety measures during covid19 have been amazing. They locked down immediately and have not let up and their protocols. Healthcare for the elderly is not cheap , but I can honestly say the staff at Bayview Villa cares more about their residents than they do about your money.

DO NOT BRING YOUR FAMILY AND LOVED ONES HERE!!! I worked…read morehere for a month, and I seen how mistreated they poor elderly get, they don't get the attention they need, they get ignored when complaining about pain or something they feel, they hit them one elderly had gone to the hospital because a caregiver got annoyed and hit them in the face and they put the excuse of the elderly falling down when walking around. They feed them cold food and yell and then when the elderly don't listen it is unacceptable, I tried to talk to the owner about the situation and since they noticed I kept complaining about the care they decided to terminate me without a notice they will be getting a lawsuit for unfair termination, if you really love you people and care about how they will spend the rest of there time PLEASE DO NOT LEAVE THEM IN THIS HORRIBLE PLACE!!!

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Bayview Villa - Front entrance

Front entrance

Bayview Villa
Bayview Villa - Bedroom

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Bedroom

Kainos Home & Training Center

Kainos Home & Training Center

3.6(11 reviews)
1.5 mi

"The clients and direct care staff are typically great, but the administration (incl. the executive…read moredirector and board president) are biased, corrupt and without scruples. Do not work at Kainos. I worked at Kainos and experienced lots of political BS-- favoritism, discrimination, and double standards. If you are a woman, an ILS or SLS instructor, a "protected class" minority, and if you share your managers religious beliefs, you will likely do OK at Kainos. But if you are male, do overnights, and do not share your managers religious beliefs, and are honest, you will be marginalized and oppressed. Kainos has dozens of "unwritten rules" that are NOT in the Employee Handbook-- my "mistake" was to speak the Truth and the Kainos system shi*tted me out! Do not work at Kainos. I have a 20 year full time job I cannot put on my resume thanks to Andy, who admitted to me one year later that it was a "retaliation termination"!! He should be fired for that bullsh*t. Admin staff initiate bait-and-switch meetings, so be careful if you're still working at Kainos: quit before they get petty revenge. I had NO reprimands ever, and during my last 16 years at Kainos, I had NO employee evaluations-- none! But... 20 years full time job, 4 minute termination meeting. No goodbyes to clients or co-workers. Sick. Zero accountability for admin staff. Do not work there. Just don't." - Not me. ----------------------------------------------------------------------------------------------- First id like to address that whoever is impersonating me on Yelp to negatively influence the rating of an assisted living facility, that supports the developmentally disabled during a global pandemic must be a pretty unhappy person. Id like to go through your post quickly to disprove its authenticity. During my 10 years working at Kainos I never encountered any Biases, or "corruption". I was treated with respect and equality like all other employees. I have never encountered a "protected class" at Kainos, and especially not women! They often must work harder, and closer to the clients than the men do. The religious beliefs statement probably offended me the most. My Manager and I could not have been any further from each other regarding religious attitudes, yet we worked well together, she made herself available for questions, held monthly staff meetings to air any grievances, brainstorm, and often food was provided. As for the Employee handbook, It's pretty airtight, and most times I had a question for my manager the answer would be in the handbook. These unwritten rules you commented on, I think they may fall under common sense; however considering I don't know what you are referring too, ill leave it at that. ------------------------------------------------------------------------------------------------- On to my personal review. Kainos could not be a better program to work for. It is an assisted living located in Redwood city. The facility has ALWAYS put the needs of the clients first. They pay higher than any other assisted living facility I looked at, and the management I interacted with were all very welcoming, rational, and patient people. The previous impersonator mentioned Andy. I didn't see Andy every day, but I did interact with him every other month or so. I could not ask for a better Executive Director. He was always clear, respectful, and calm. I doubt the truthfulness of the statement," "retaliation termination" I saw first-hand the good that Kainos provided not only to its clients but to its community through fundraising, concerts in the park, fashion shows, trips to Disneyland, the list goes on. It really is a amazing nonprofit. I loved my time at kainos, and I'm fairly certain I will never be treated with as much respect, and honesty as when I was an employee. I hope all at kainos are safe and well during this scary time. Miss you all and keep up your fantastic work. I do not know who wrote the previous review pretending to be me but please try to move on and have the integrity to voice your grievances under your own name, not mine.

If you visit resident home ,the aid will will stare at you and not even say hi.They will not invite…read moreyou or thank you that you bring presents to residents. She will just say "other" and angry grab bag ,humilated you and close door in front of you and that is Kainos. Kainos I believe is unprofesional, ovepriced, unsafe which not welcome family to visit. I believe the residenst they are not have separate room but they will take two inteligual disability persons together and squize them in small bedroom to collect most of the money and it doesn't matter ,if you they have apnea , seizures or epilepsy let mix them together so people with none sleeping apnea and epilepsy suffer . No supervision from Reginal Center on regular basis and in covid time nursing stuff doesnt need to wear a mask why? They are immune and they do not care if the disability persons get it.

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Kainos Home & Training Center
Kainos Home & Training Center
Kainos Home & Training Center

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Gordon Manor - assistedliving - Updated October 2026

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