Response to Katie @ Webster House's comments:…read more I'm heartened to hear that COVIA/Front Porch are starting to address these issues. Last December 2023 they were definitely not, even denying the asbestos/rehab problem existed. Your response is very surprising to see vs. the AG timeline. I agree that the health of people should be foremost, most especially those who are often confined to their rooms 24/7 from old age and/or disabilities. I don't know what department you work in, but if your mother, sister, brother or daughter needed care, I would hope you would not want them to accept living in a unit full of construction dust, much less with possible asbestos dust from a popcorn ceiling. Review: Not long ago I personally experienced, with witnesses, the results of the COVIA/Front Door rehabilitation process at Lytton Gardens next door. I also toured parts of Webster House. I have photographs and specimens of the materials that remained after unit rehab, and the things I was told by management align nearly exactly with what is quoted by the Attorney General in the case details below. Webster is attached to this property, was built around the same time and from my observations in using similar methods and owned by the same company. I would possibly have ended up in Webster Place SNS if/when my health degraded. Yelp oddly removed my original review, with their excuse, "because it wasn't clear that your review described your firsthand experience as a customer of the business." So specific and rapid, I'm curious why this happened because Yelp is so full of reviews that would be hard to verify were by people's "firsthand experience" at a business. Since I can prove to Yelp, if they like, that I DO have "firsthand experience" with this matter I believe my original review is valid. And perhaps Yelp could contact the Santa Clara Attorney General if they don't want to believe $randomcustomer. AG details are in the link below. I lost a lot of money because of this asbestos issue and feel it is important to make people aware of the actual conditions of these buildings and how they are operated- elderly and disabled people have enough vulnerabilities and don't need asbestos in their lungs on top of them. My original review: Extremely vulnerable elderly and disabled people living here and the management playing fast and loose with asbestos. Disgusting. There's dust all over this place, and management claim none of it is asbestos?? https://www.sanjoseinside.com/news/los-gatos-meadows-developer-agrees-to-1-1m-asbestos-settlement/ "The Santa Clara County District Attorney's Office said Friday that Covia was accused of failing to test for asbestos and failing to obtain the proper building permits on a number of occasions between 2014 and 2022. Los Gatos Meadows and El Sombroso Oaks in Los Gatos, Webster House in Palo Alto and five other sites outside Santa Clara County were implicated." https://da.santaclaracounty.gov/senior-living-company-pay-over-million-dollars-resolve-asbestos-violations

Its the best place to live, most of the family appreciate the staff for the care they do and staff…read moregoing extra mile to ensure everything is okay with theyre resident.

I went with a few kids when they held a Christmas party/performance for the elderly residents back…read morein 2010. The place felt very warm and loving to the residents. I am surprised that there are not a lot of reviews for such a nice senior care center.

Beautiful place. Nice amenities nice manager Donna. I had a nice tour of the place. I like that…read morethey have a pool table and a gym. Beautiful grounds too.

Excellent care for my husband post surgery C2 to 7 Laminoplasty…read more Staff were excellent, both nursing and rehab We highly recommend this facility

This review is for the Skilled Nursing Facility at the Vi where my mother stayed in 2016 for 3…read moreweeks, then again recently end of 2025 for 6 weeks. Both times were for post-surgery rehab, mainly there for PT/OT to regain her strength. I should preface that my mom is in generally good health for her age (95), no dementia, heart condition or diabetes, and did not require special meals or medication. The Vi's facility and meals are excellent- private rooms with attached full bathrooms are essential to have the proper rest for recovery. All the staff are friendly and courteous. Keep in mind that the job of a CNA is neither easy nor pleasant and we truly appreciate the level of care they treated my mom. The in-house physician, Dr. Hussain, and her assistant, Nan, were very attentive and diligent. Nan visited my mom three times a week, ordering any tests necessary, always on top of her condition and medication, and patiently addressing our concerns. A special shout out to the therapy department-all the PT, OT, and ST are highly qualified, provided the appropriate challenge and motivation for my mom's rehab which was essential for her to regain her independence. The rooms and bathrooms are always clean, no smell anywhere in the entire facility. No patients 'parked' in the hallways or nursing stations. There are plenty of activities and live performances which are shared with the Assisted Living and Memory Care residents, a bonus where the SNF, AL, and MC are physically connected. The VI SNF, as good as it is, is not the same as having your own personal helper 24/7(which some patients do hire). Patient to CNA ratio about 6:1 (I think). Some patients require 2 person-assist and some don't. The promptness of care really depending on the level of care your neighbors require. There are times when my mom rings the button for help and no one comes for a while; then there are times when 2 people come within minutes. Of course, I wish help would come within minutes every time, but with my experience visiting relatives and friends at other SNFs, this is about as good as it gets. We cannot thank all the doctors, nurses, RNAs, CNAs, therapists, activities coordinators, cleaning and kitchen staff, front desk receptionists, and administrative staff enough in helping my mom with her recovery.

My 88 yr old father was in need of assisted living. The home is immaculate and large. Beautiful…read moregarden with easy access. Safe neighborhood. The one on one attention that each resident is given is unmatched. Special needs are met, and the house has a feeling of warmth and family. I would highly recommend the Birches if you want your loved one to feel like they were at home. I wanted to move in immediately. :-)

After our father fell in his home on February 6th, 2012, and broke his hip, we knew he would never…read morelive in that house again. It was not easy as he had loved that home for 46 years - half his life. While he was receiving medical and rehabilitation services, we were looking for the best place for him. Happily, in March we found The Birches, and later that month be became a Birches resident. I've been involved in many decisions in my life but none was more important than The Birches. My sisters and I, and my father, too, were tremendously grateful for his Birches time. Dad received skilled care every single day and night, and more, he was loved and honored. As he frequently said, he was a lucky, lucky man. The Birches --- Wendy and Martha, and Rosie, Mercy, and Khin --- will forever remain in our hearts.

Channing House is primarily a retirement community that opened in the 1960s, and added a new…read morebuilding/facility to serve assisted living and skilled nursing patients sometime around 2015. Within the last year, I have had two family members -- neither a resident of the retirement community -- spend time in that new facility. This review is about the facility, not about the retirement community as I have no experience with it -- beyond meeting many delightful residents. Everyone working at Channing House is friendly -- they do a first-rate job of hiring topnotch people, not just the kind and knowledgeable nursing staff but all the employees who work behind the scenes to keep the place humming, greet visitors, drive patients to medical appointments, and bring gourmet meals to residents. Everyone gets personal attention. Our most recent experience was with the SNF, and everyone who came to visit the patient commented on how clean and cheerful it was. I was told that many of the residents of the retirement community volunteer in the SNF -- one of the volunteers said to me "we figure we are all going to spend time here at some point, so we want to make sure it's nice!" I credit Channing House with the fact that both my family members recovered from serious health setbacks and progressed to the point that they could be discharged back home. The location -- perfect for walks (and always lots of parking) -- is a nice bonus, and let us take outings to coffee shops, the nearby park, downtown library, and even Sephora.

Where to begin. Covid has been a scary time for my parents, both of whom (separately!) live at…read moreChanning House. I am so impressed by the seriousness of the leadership at Channing House. They set the tone for this independent, non-profit retirement home. The staff from top to bottom has done a Herculean (and Sisyphusian) task of keeping residents and staff safe. The communication has been **daily** with outside family, including emails, voicemail blasts when necessary, and a weekly update by the head of Channing House via Zoom with all residents and family that wish to participate. The staff is working so hard and so effectively and sensitively to keep everyone healthy, comfortable, and well cared for. They are surrogates for all of us family who cannot be there in person. I will be eternally grateful to them for everything.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

After referring a Jewish family in Palo Alto to these lovely folks I heard how caring they were…read more Katherine visited a few times to check in and offer additional support to her caregivers. They embody our shared values of Kibud Av, honoring our elders.

I found this facility warm, welcoming and most of all, CLEAN. the staff was courteous, professional…read moreand attentive to the needs of the residents. My family member is very comfortable and pleased with the level of care she's receiving.

From the owner: At Bonita Springs Senior Living, we provide compassionate, personalized care for seniors in a warm,…read moresafe, and home-like environment. Our focus is on enhancing quality of life through tailored support, 24/7 professional staff, engaging activities, and a true sense of community. Families trust us for dignified, dependable care—because your loved one deserves nothing less.

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

Really appreciated the service and care provided by Ultimate Homecare Services. These guys were…read morefriendly, responsive, and made a huge difference in my mom's recovery.

ULTIMATE HOMECARE SERVICES ARE THE BEST!…read more I cannot express enough how special the team is at Ultimate Homecare Services are. For me, being faced with home hospice care and not being sure what to do about anything, the professionals at Ultimate Homecare helped me tremendously. Siteri approached my family's situation with tremendous care and calmness. Siteri introduced my family to Leba who worked with my family during my father's hospice care. Leba is absolute perfection. She helped me support my father's care with her guidance and expertise. Her guidance was paramount since I just had no idea what to do. Their experience and amazing compassion was extremely helpful and put my mind at ease almost immediately. My family's situation is nothing new, but it was new to us. Without Siteri and Leba helping us in extremely short notice, I do not know what we would have done! I cannot say enough good things about this team. I am so very happy to continue to use their services to help my mom have a better and easier life. Thank you, Siteri and Leba for EVERYTHING you guys do! Stacy Fox