Our Mom moved into the Sunrise of San Mateo Memory Care program after living in an assisted living…read moreapartment in another facility, She had vascular dementia and her disease had progressed to the point where she needed more care. we have been very pleased with the level of care provided for her. her caregivers were attentive and compassionate. The Memory Care is a lockdown floor so it is safe but she enjoyed outside visits with us, coffee downstairs and regular hair appointments in the facility. we were thankful and pleased with the care she received. it wasn't cheap, but we appreciated her care very much.

Sunrise San Mateo is a beautiful, cheerful home for my 91 year old mother-in-law. The activities…read moredirector, Sanjay takes her to central park every day, pushing her wheelchair. She loves the activities, especially nerf volleyball (who knew?) ! The care manager, Joanne, is incredible -remembering so many of the details that make up a new life there in her new community. Dania, is a wonderful, caring nurse and she helped us find a doctor who comes to the facility to visit her, rather than having to drag her out to doctor's appointments. She gets her hair and nails done there weekly and goes on outings to a different restaurant every week as well as site seeing trips in the van to the coast. All this even though she's in a wheelchair! Last but certainly not least is the wonderful Theresa greeting you as you enter and helping with so many things, she knows all! We are so relieved that she is safe and happy!

I had to place my mom in a care home this year and she has been at the Elms for 6 months. I toured…read moreseveral assisted living facilities that also had memory care. These other facilities were newer and fancier (complete with smaller rooms and 10%/yr price increases to keep their publicly traded parent companies happy!), but they didn't come close the warm and welcoming environment we found at the Elms. The staff are wonderful: happy, relaxed, dedicated and you can tell they truly care about the residents. The Elms is a nonprofit and was started by San Carlos; you can see the focus is on the wellness of the residents, respect of the staff, and bringing as much comfort and joy to the community as possible. The residents are lovely and my mother has made very nice friends (they had a little holiday party in one of their rooms this week, and another family brought my mom a small Christmas tree for her room). The downtown San Carlos location allows residents who are able can walk to the wonderful offerings on Laurel Street. We walk to restaurants, the farmers market and seasonal street fairs; it feels like a breath of normalcy amongst all the changes that have been forced on her over the last few years. The Elms has a good variety of programing for the various abilities and interests of their residents. Today my mom and I caught an acoustic guitar holiday music show in the lounge. It was such a gift to enjoy that with her. The holiday parties are quite fun and everyone participates. The administration reaches out at regular intervals to make sure everyone is doing ok. The housekeeping and medical staff have been very responsive and easy to work with. I imagine managing the expectations and needs of this age group is a challenge but I think they do a great job with a tremendous amount of compassion and patience. I believe most of the staff has been with the Elms for some time and everyone seems to know whats going on and has a great deal of competence. Ultimately the biggest winner in the arrangement has been my mom. Her neurologist said her test results have improved over the last year which she attributed to her environment and having socialization, quality food and stimulation (and professional medication management). Moving a loved one out of their home is a very hard choice, but I am grateful for the Elms staff and their sensitivity, kindness and caring they show towards the residents and their families.

My mom joined the community at The Elms at the end of May/beginning of June, and she is loving it!…read moreHer one bedroom apartment is a good size, a nice balcony with great afternoon sun, big closet, big bathroom and lots of wall space for her art she's collected over the years! The staff are so kind and welcoming to all of us, she feels very taken care of. She loves the food and the activities.We took her on a month long trip and half way through she asked when she was going back home to The Elms? The town of San Carlos is also the perfect walking town for an ambulatory elder! Across the street is the library. Two blocks away is the Senior Center (if your loved one wants more activities.) A block and a half away is the pharmacy. Three blocks away is the bank, post office and grocery store. Two blocks away is a coffee shop, and Laurel street which has lots of activities (pictured here.) If you or your loved one is considering The Elms, please contact Amanda and get on the waiting list ASAP, we waited a year for my mom's name to come up and it's been life changing! To quote my mom "thank you for making my life so easy!" That's what The Elms does for the residents, makes their life easy, so they can enjoy this chapter of their life with ease and comfort!

My mom has been at Mills Estate for a while now and I am quite happy with the facility, services…read moreand people providing assisted living to her. The staff is supportive, aware of whatever medical issues she may be dealing with at any given moment and timely with attentive to her needs as they arise. Very satisfied overall.

The quality of care is excellent! Everything about Mills Estate completely exceeded expectations…read more Ami and her staff were kind, welcoming, efficient- everything you'd want for your parent or family member.

FANTASTIC is an understatement! These folks have cared for my loved one for over a year. The…read morecaregivers can do anything/everything needed and he is so happy living at Kensington. He really enjoys their outings and approach to memory care - it's like a resort for folks with cognitive issues. Kensington staff have made it possible for me to live my life while they handle the day-to-day care my LO needs. Dementia is not easy, on patient or family, Kensington staff, support and care have been amazing. We had falls - all were handled with careful attention to his wellness, disclosed openly and honestly with me. A couple falls meant EMT's or a hospital was necessary but no falls resulted in any significant injuries. I suspect falls for elderly, fragile, dementia patients with poor mobility are to be expected. Kensington always called to let me know what happened and made recommendations to prevent it in the future. They gave me ample opportunity to state any concerns too. I've found Kensington food is always great - fresh, tasty and as much variety as he wants. WOW, the deserts are his favorite. ;-) He loves the 'mock-tail' parties with music, dancing and singing. I have found the incentive for all community members (staff, residents and family) to participate in activities very high. I know if my LO doesn't join an event - it's his choice to have some down-time and not be 'made-to' participate. It's his life and this disease takes its toll in many areas - he isn't the person he used to be but he loves his Kensington lifestyle. Recently he told me, "while he can't remember much", he's "pretty sure that Kensington is the nicest place he's ever lived". With all the bad days dementia gives us that one little remark was my win for the year - I hold it very dear and I know that Kensington made it possible. I can't speak all aspects of the one-star review BUT perhaps their loved one needed that one-to-one additional care they are now purchasing with the cost savings at the new facility - each resident is an individual. I read their happy review of their new home and I am thrilled they found a good fit for their LO. I think the Kensington staff seem well compensated and well qualified since we experienced no real turn-over and they are always happy to work with us. However, I too "butted-heads" with some nursing staff. I would fault Kensington with failing to identify those staff members who should not interact directly with family or LO's. Working with 'raw', stressed out families (forced to watch a painful decline) is not in every staff-members toolbox no matter how eminently qualified they are for their day-to-day responsibilities. Kensington is not inexpensive but I would say they offer value. Yes, more costly than other national memory care facilities but I would say marginally more than equivalent facilities. Kensington is new, modern, their care-giver to resident ratio is very low, it's a very active lifestyle for those with cognitive issues. My LO complained often about his last facility (more about 'being in' memory care than their actual efforts). He does not complain about Kernsington or the staff which are always happy, friendly, and genuinely welcoming.

Worst experience imaginable for dear family member. If you wish to put your loved one in a fancy…read morememory care on the outside place, and just live your life with relief your loved one is 'semi ok' without updates then definitely go here. One star given for cleanliness of areas and room, and some very kind staff. This is surface level, however, as LO did not receive care consistently and staff did not have training to do most of the basics. The staff will be attentive on the surface, on day one, then vanish. Management will be all supportive if you keep your mouth shut and any updates will be sporadic, not truthful, inconsistent and sadly, non supportive. Senior leadership lacks oversight and you will be gas lighted on multiple levels. The price is sky high and you do not get what you pay for. Food is good if you order off menu vs vats of food specials. Sadly, they simply do not care much for residents as evident on multiple visits and their motto of caring for your family member like family is not factual. Avoid this place.

My mom is in memory care at Cadence Millbrae and it's amazing. The care staff are attentive and…read moreknowledgable (Karla is the director). The activities are great under the activities director-Marilyn. The food is very good. It makes it so much easier knowing that my mom is getting such great care.

Beware shady and dishonest business practices! I never even heard of them or interacted with them,…read moreyet one of those "senior living advisors" shared my info with them-- which they proceeded to exploit by telling the hospital that they had a referral for us. I NEVER CONSENTED TO ALLOWING THEM TO SHARE MY INFO WITH THE HOSPITAL. The only reason I found out about it was that the hospital thought we'd made arrangements with them. If they need to LIE to the hospital and waste the precious time of customers who are already struggling with a loved one's decline, they clearly must not be doing good enough business through honest work. DO NOT TRUST THEM! P.S. There are additional negative reviews (from 2025) for a duplicate listing of Cadence Millbrae in Millbrae CA. Read them all to make sure you get a fuller picture of their business.

DO NOT BRING YOUR FAMILY AND LOVED ONES HERE!!! I worked…read morehere for a month, and I seen how mistreated they poor elderly get, they don't get the attention they need, they get ignored when complaining about pain or something they feel, they hit them one elderly had gone to the hospital because a caregiver got annoyed and hit them in the face and they put the excuse of the elderly falling down when walking around. They feed them cold food and yell and then when the elderly don't listen it is unacceptable, I tried to talk to the owner about the situation and since they noticed I kept complaining about the care they decided to terminate me without a notice they will be getting a lawsuit for unfair termination, if you really love you people and care about how they will spend the rest of there time PLEASE DO NOT LEAVE THEM IN THIS HORRIBLE PLACE!!!

After living at home until she was 98 I moved my mother to Bayview Villa after a hospital and…read moreskilled nursing facility stay. She was not happy about it but the staff assured me that it was not unusual and that they would help her acclimate. And they did. After about a month she not only was acting as though she'd been there 20 years but had befriended another lady who she had all her meals with. Bayview is clean and safe and while not inexpensive is about half what you would pay for 24/7 care at home by licensed caregivers. I owe a big debt of gratitude to the staff and administrators who made this an easier transition, not only for my mother, but for me as well so that I did not have to worry any longer about an independent nonagenarian still living at home by herself. Staff was caring and attentive and always available. The facility itself is very well kept up and during holidays always decorated. Highly recommend.

The Trousdale. Those words alone mean the world to me. My brothers and I needed to get quality…read morecare for our mother. We no longer could handle the job ourselves, even with caregivers. We toured several assisted living facilities in the area and decided that The Trousdale was the best fit and the best atmosphere for our 95 year old mother. And believe me, she was not on board. After a serious fall and a rehab facility, we moved her to The Trousdale. That was absolutely the right choice. The caregivers are the best I have ever encountered. Kind, warm, caring and friendly. She had around the clock care. They dressed her daily, took her to the dining room for her meals and engaged her in daily activities. She never once complained about being there. When dementia set in the staff addressed that also. She was happy. The Trousdale provides immediate communication to family members when there is an issue, i.e., falls, illness, or even behavioral issues. I highly recommend "The Trousdale" for your loved ones. If I am in need of assistance one day, I hope my family finds me a place like this, or sends me there. Those who are capable can come and go freely and those who no longer have the ability to safely go out on their own are entertained and engaged in social and physically therapeutic activities. I am forever thankful for the care my mother received.

Hina Hakim always has a really nice smile on her face when I walk into the Elderly home The…read moreTrousdale, and that consistency means a lot. She greets visitors and residents by name, takes time to listen, and handles everything with compassion. She's been so wonderful with my grandma-- patient, kind, and truly attentive to her needs. Staff like Hina are the reason this place feels like a community, not just a facility. Highly recommend.

Gordon Manor is a truly special facility where the staff genuinely cares about the residents…read more Portia does an exceptional job running the facility and was consistently communicative about my dad's care, any changes, and anything our family needed to know. Most importantly, residents are treated like human beings, with dignity, kindness and respect. John was also a straight shooter from the beginning, and we always felt fortunate to have found Gordon Manor. Ultimately, my dad ended up moving to another facility to be closer to family. Even during that difficult transition, the entire staff could not have been more gracious and respectful. They never once made us feel uncomfortable, and it was obvious how much the staff genuinely cared about my dad. That meant more to our family than I can express and spoke volumes about the relationships they build with their residents. Finding the right home for a loved one with memory issues can be incredibly difficult, but choosing Gordon Manor was an easy decision. I also encourage families to review their publicly available licensing records through the California Department of Social Services. When we reviewed them, the absence of complaints and citations was remarkable, and based on our experience, not surprising. Our family will always look back on my dad's time at Gordon Manor with gratitude. I would recommend them without hesitation.

Gordon Manor was home for my wife for 18 months. It was a care center filled with compassion, lots…read moreof activities, and a staff that is amazing. I would recommend Gordon Manor to anyone.