Overall great sales experience for a 2024 Outback. There were no pricing tricks, and the sale went…read moresmoothly. Service is pricey, as it is at all dealerships, but they treat their customers well. If it's going to be a long wait, they'll shuttle you to another destination.

had a 10:00 service appointment for an oil change, just an oil change. I waited for 1:15 for them…read moreto change my oil. Never again!!!

This review is specific to the service department. We took our car in for service today after a…read morefew subpar experiences at the Downtown dealership. We could not have been happier to see that Mike S. had moved up to VW of Evanston. We have worked with Mike S. for years Downtown, but since he left, we haven't had great experiences. Mike is always honest, thoughtful and helpful throughout the whole service process. Despite being much further for us, we will be taking our car to VW of Evanston from now on.

I was extremely disappointed to learn that although service is included in my lease, there is also…read morea time-based expiration attached to the 10,000-mile intervals. This was never disclosed to me by the salesperson at the time of signing, nor was it mentioned by the service advisor when my first service was performed at 7,000 miles. I am currently nearly 5,000 miles short of the next 10,000-mile interval, yet I'm being told the coverage has expired due to time. That is both surprising and frustrating. Offering me a "discount" on the second service does not address the core issue, which is lack of transparency. I will pay full price if necessary, not with you. However, please understand that my vehicle is up for renewal soon, and based on this experience, City VW of Evanston will not be earning my continued business.

Another day like Monday, I bought my HONDA CIVIC 2014 SEDAN…read more4 DR, thanks North City Honda for the nice welcoming for decision move to a better choice for a life time, thanks to Antonio Villarreal product specialist to his recommendation to look toward better options also, to the team at North City Honda for there service. THANK YOU

Scammers. Listed prices are deceptive due to a number of factors. A $999 processing fee to recoup…read moretheir expenses rehabbing the car from its previous owner. They also attach $1695.00 for the installation of a tracking device. Salesman August presented the tracking device as an optional benefit during his sales pitch for their prepaid maintenance scam*, the full term of which cost $1695 as well. Other fees attached that are apparently common practice at ALL 60 Victory owned dealerships across the country. When we pushed back on the inclusion of the two $1695 up charges, they were willing to remove the prepaid maintenance. When pushed about the tracking device, August asked if we could see any benefit to the device. When we said, "No," August got a blank look on his face, and then repeated his question. We were still "no," which just lead to another blank look and another ask about seeing the benefit. They were willing to reduce the cost of the tracking device down to $699, which they claim is their cost. It took roughly a minute for August to discuss with his manager and return with that offer, so apparently we're not the first to wonder about it. The manager would later come out, and attempt to budge me from my budget. I set a hard top, and the manager, maybe named Peter, kept coming down, and ignoring our concerns about the tracking device. We finally just left, saying we were sorry for wasting their time. About 15 minutes after we left, I got a call from a number that my phone reported was a Chicago masked number, which I ignored because I was driving. It was a voice mail that started, "Hello (my name), this is Peter Gabriel..." and I got skeptical but excited as a huge Peter Gabriel fan. ;-). But he continued, "From Victory Honda. ... I was just calling to let you know I was able to get you down to the (price) that you're looking at I did some maneuvers and give you more money for your trade somebody able to do that for you if you found that the best deal please come back and get the car would like to own your business again I did it for (price) like you asked for thank you and have a wonderful night my phone number is ..." Apparently, these tactics are common across all Victory dealerships. Nitrogen tire fills for Toyotas that have no need, "Optional" tracking devices universally preinstalled, inflated tire lock pricing, passing their costs as additional costs instead of quoting accurate prices on their website.

I am starting to lose faith in this dealership and will stop coming here once my service contract…read moreis up. I already have some reservations with this place because of their owners questionable political leanings (feel free to google him), but the thing that kept me in the contract was the service work that they did. That ended today. I came in and somehow left with over $400 in charges to fix up my car. While this might be small potatoes to most, I do have a service contract. On top of that, they charge for "shop supplies" and have a 3% credit card fee. I asked them to explain "shop supplies" and they really couldn't. Since I had to get to work and didn't want to argue over $38, I accepted it this time. They used to be really hands on with the customers and really walk them through the process so that everybody felt valued. I saw the Rep once when I walked in and she just went through the motions. No more updates, texts, anything. From now on, I will be bringing my car in for oil changes only. I will not be spending another cent more. If the will refund me the remaining part of my contract, I will go to the Toyota dealership a little closer to my house that is not part of this group.

Wow. All of these reviews make total sense…read more I bought my 2026 Toyota Tacoma from Chicago Northside Toyota, and this has easily been one of the most frustrating dealership experiences I have ever had. The paint damage appeared during a routine car wash with manual sprayer and in researching the issue I found similar concerns reported by other owners of recent white Tacomas. The truck only had 600 miles. I went to the dealership expecting help, honesty, and some level of customer support. Instead, I was pushed off, sent through layers of bureaucracy, and treated like the dealership wanted nothing to do with me unless corporate Toyota paid for everything. That was the clear impression the entire time. What makes this worse is that another Toyota dealership that had no prior relationship with me was more willing to help than the dealership that actually sold me the truck and took my money for warranties and service contracts. That says a lot. Northside Toyota's communication was poor, their handling of the issue felt defensive, and at no point did I feel like they were truly advocating for me as their customer. Everything felt centered on avoiding cost and responsibility rather than trying to do the right thing. If you are buying a vehicle, especially an expensive new one, understand this: the real test of a dealership is not when they are trying to sell you a car. The real test is how they treat you when something goes wrong. In my experience, Chicago Northside Toyota failed that test badly. I would not recommend this dealership, and I would strongly encourage others to think carefully before trusting them with a vehicle purchase, warranty issue, or long-term service relationship. I'll be pulling all my current and future business from them.

My husband and I purchased a Mazda CX-50 from Autobarn Mazda of Evanston and our experience was…read morebeyond our expectations! The care, consistent communication and attention to detail was such a breath of fresh air compared to other dealerships we've been to. Ivan in sales, Jonathan in finance and Brady in management really made us feel like family with their stellar service! We absolutely love our car and HIGHLY recommend Autobarn Mazda of Evanston to anyone looking to buy a new car!

They force a $250 'inspection' of your vehicle before you can even get to why you're there for a…read morespecific repair, oh and you get a video! Yea!! So if you have a brake problem they do a supposedly entire car inspection to upsell you on tires, brakes, filters, fluids etc. All that time should be spent on working on the reason you brought your vehicle in the first place!! Total rip off!!!

I was very impressed with Mike and Chicago Transcraft today. I brought my car in because I'd been…read moretold I needed a new transmission from another shop, but Mike took me on a ride-along, inspected the car for hours, and determined that the car did not need any work done. While I don't want to have transmission repairs needed, if I do in the future I will definitely go back to his shop.

Though they didn't do work on my car, they provided a full diagnostic and referred me to someone…read moreelse. Very professional and prompt.

I would caution anybody that is considering buying a used car from Driviom to seriously think…read morebefore use them, mostly because of reliability issues. Note: Even before buying the car I wanted inspected by my mechanic, also an engineer, so I wouldn't have any problems! But when it came time to have it inspected his partner Atif conveniently forgot to drop it off with my mechanic who has a shop in Skokie. ??? Bought a car from them (Asher & Atif), a 2007 Toyota Corolla, and within the first (3) months had a major problem with the car. The transmission died out on me. But instead of correcting the problem Asher changed his friendly demeanor and gave me a hard time about it and now I'm stuck paying $3,000 for a car I paid him cash for. BTW, this car was supposedly inspected by a discount mechanic??? they use in Evanston. He would never divulge the name of this dealer, who I suspect does substandard work! What irritates me most about Driviom, especially Asher, who I mostly dealt with, is he didn't even know how to fill out the paperwork correctly. And this is a person who has (2) degrees in engineering, one from Depaul and the other one from IIT! And because of this gaffe it caused a delay with me receiving my plates, so I was NOT able to drive it before their cheesy warranty from Cars Protection Plus, became null and void. Feeling used by this used-car dealer!

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Carrectly Auto Care provided a smooth and professional service experience. The staff explained the…read morework clearly and kept me updated during the process. The repair was completed on time and the car was returned in good condition

We went through Swap Motors and couldn't be more smooth. Would definitely go through them again…read more They don't low ball you like all the others.

Was very impressed by this business. Made selling my car very easy, and offered a fair price…read more They were at least 10% above Carvana and well above the many dealers that throw out low-ball offers when you are selling a car. Paid off my loan via their dealer's online portal and gave me my equity on the spot in cash, at my own bank. (A cashier's check would also have been fine.) Ask for Ozzy Sanchez or his associate Kyle. This is a great way to securely, quickly and fairly sell your car!