I had a spark plug break on my 2015 Honda Pilot. I…read morecontacted Wade's Way through Yelp for a mobile mechanic. The technician that responded to my request was Matt. I was quoted $100 flat rate which was very reasonable considering a local shop quoted me $85 just for the tow to their shop. Matt arrived at my home at the specified time. He was able to back the broken spark plug out without damaging cylinder or the engine. He allowed me to watch his progress and answered all of my questions while he completed the job! I would definitely recommend Wade's Way and Matt for any job and I will be using him again when I need a professional, mobile, auto technician to repair my vehicle. Thanks Matt!

fixed my tire in just a few minutes, very polite and approachable. He also let me know that if i…read morehave any issues with the tire he repaired he would come back to fix it

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

Worst auto shop I have ever dealt with. I scheduled a 1:00 p.m. appointment for a basic inspection;…read morenot a walk-in, an actual prearranged appointment. When I arrived, I was told they were finishing another vehicle and that the wait would be approximately an hour and a half. That explanation makes no sense. The entire purpose of scheduling an appointment is to avoid sitting around for hours while the shop works through other vehicles. If they had no intention of honoring the appointment time, they should not have scheduled it. I waited the full hour and a half, and still nothing happened. I then gave them an additional 30 minutes, despite already being far more patient than this situation deserved. After waiting two full hours, I went to the front desk to express my frustration and was casually told it would be another 45 minutes to an hour. In other words, they expected me to wait nearly three hours for a simple inspection that had been scheduled for 1:00 p.m. This is not a minor delay. It is blatant disrespect for customers' time and a complete failure to manage appointments competently. There is no point in offering appointments if they are treated as meaningless.

CJ and his team did great work for me on my 1970 Mustang Mach 1. I would not trust "my baby" to…read morejust anyone, but after walking thru the shop and talking to CJ and seeing his vision for his company, I knew I could trust him to do great work on my car. Thanks CJ. Michael Donnelly

I would consider exploring other options…read more Upon having our transmission rebuilt and rear main seal replaced by Gears we had an immediate oil leak from rear main seal (approximately 1 quart every 2 hours). Gears Transmission indicated they were not obligated to warranty rear main seal leak (in which they replaced). After 4 weeks of constant calls, broken promises to remedy, paying for repairs out of my pocket and pursuing legal action for reimbursement I finally received reimbursement for warranty work. To make matters worse, a broken bolt was discovered from seal install, meaning they broke a bolt and attempted to hide during installation. In addition, a loose bolt in transmission bell housing was also found. During transmission repair and warranty claim, Gears was horrible about providing updates; they only called/ returned our calls two times over this 9-week process. Granted, we travelled cross country day after receiving truck with rebuilt transmission and Gears had to use another shop to perform warranty repairs; however we had to take truck to 2 different shops of their choice so they could obtain multiple quotes and we ended up paying for repairs out of pocket after they reneged on paying their bill to vendor of their choice. Only after beginning legal proceedings did I receive reimbursement for main seal replacement.

Called 3 times over 2 days to schedule a repair of my Subaru Forester with no return call from…read moreMark. I called the dealership and got right into appointments.

The service and timeliness is great. They always find the issue and the pricing is always inline…read morewith other shops. They fixed it what was needed

The Hamilton Place Mall location has abysmal service. For example, they disposed of the wrong tires…read moreon my July 3rd visit and that forced me to buy two new tires when I should have had another two years on wear on my old ones. In addition the service times takes way too long. I had a 12 noon appointment and my vehicle did not even get in the bay until 12:45. All they did was install two tires and do an alignment. That took over three hours. On my July 3rd visit it took six hours for those services. Had to wait an hour on that appointment time to get the vehicle in the bay. For the price I paid for those tires ($1,100 for two) one would think I'd better service. Not likely to ever buy Firestone tires again. High cost and bad service isn't a recipe for a successful business model.

TLDR: Driving from FL to Pigeon Forge; they cared about my safety and stayed after hour to replace…read moremy tire. Last month, I was driving up to Pigeon Forge from Florida and I stopped by here due to my car is shaking. It was 6:45 and they were getting ready to close at 7pm. They said they couldn't do a diagnostic because it would take atleast 1.5 hours to do that. So I added Indiana if he could take a look and test drive to see what it could be and give me an advice since I have another 2.5 hours to get to my destination. He went out of his way trying to find the issue and finally found it. One of my tire belt snapped, which made the tire warped and have a bubble. Luckily my tires did not exploded on the road. Russ, Indiana, Tyler stayed after hour to replace my tire so I could be on my way and make it to my destination. I appreciate them so much because they cared about my safety and not about their time to clock out. Thank you so much.

Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

John went above-and-beyond in terms of customer service. He worked around my schedule and provided…read moresolutions to my car problems that not only met, but exceeded my expectations. I plan to come to S&S Auto with all of my future car work, as they have truly stood out. They are flexible and work with you to make sure needs are met, and truly perform quality work. They even found a few things that needed fixing in addition to what I suspected and were able to do those repairs as well.

i needed some air in my tire and stopped by. The guys working were very friendly and took care of…read moreme right away. Would definitely recommend to anyone who needs any services that they provide. i was in and out in less than 5 min. i appreciate the kind service that was provided

I cannot express how amazing everyone was. They were kind, quick and very helpful. The price was…read morevery fair and well worth the 15 minute wait. Other places will make you wait hours for a simple oil change but not here. Skylar was very helpful and made the experience a 10 out of 10. Would definitely recommend them to everyone looking for mechanical services