Senior sales person Ken has no clue to Customer Service, he's horrible Service Manager Kevin is delightful Service techs are poor read more

I would strongly caution anyone considering buying a vehicle from Auto Connection. I've had my car for less than two years and already had to replace the engine TWICE. Now I'm being told I need a THIRD engine replacement that will cost another $2,000 -- with barely any explanation or accountability from the dealership or service department. Meanwhile, I'm paying almost $600 a month for a 10-year-old vehicle. The entire situation feels extremely unfair and financially draining. Customer service has also been incredibly disappointing. Communication is poor, calls are rarely returned, and getting clear answers about what's actually wrong with the vehicle has been nearly impossible. Every time I've dealt with the service department, I've been met with rude attitudes, dismissive responses, and a complete lack of empathy or urgency. On top of that, the payment practices feel predatory. If you fall behind, they disable the vehicle, yet they continue selling unreliable cars at extremely high monthly payments. I understand cars can have issues, but needing three engines in under two years while paying this much money is unacceptable. I would never recommend this dealership based on my experience. read more

I know tax season is coming, and you may need a vehicle-but-AVOID THIS PLACE! They are predatory snakes and they are shady. They don't honor any of their warranties and have you paying for their "lemon" car repairs yourself! RUNNNN P.S. -10 if they had this specific rating. read more

Great customer service recommended buying a car from here. Salesman Ken did great customer service go see him if your planning to buy a car.

Do not buy a car from here....i recently got a 2018 outlander, 5 days after having the car it starts giving me issues with accelerating, take it in to be seen, of coarse im told nothing was wrong with the car, take i home 2days later check engine light comes on take it back and surely the transmission was going bad, they had to keep my car for 2wks i get it back and its leaking oil....fats forward, i fell into hard times which i communcated with them several times, they shut my car off, i made a payment, 2days later they turned my car off again with no warning, stating there was fraud on my CC no one called txted commucated with me to allow me to resolve the issue the simply turned the car off....payment was 585, offered them $300 which was half of what was owed, would not take the payment to turn the car on back on. Frustarted i informed them i will bring the car in being that its just too much and everytime i call the reps are nasty with no help. Genny who claimed to be the general manager advised me she will turn the car on to allow me to drive it to them, well not even 10mins later they turned the car off again while i was at the gas pump, me and my children had to walk home in the cold at night which i explained that to them on the phone. Genny is rude and nasty, i have been trying to call them for 2days now to get this resolved nobody seems to answer the phone they will transfer you just for the phone to hang up after being on hold for 20-30mins. Just a horrible company to deal with in general.....easy to get a car but its a bunch a BS afterwards so is it really worth it??? Beyond livid..... read more

I bought a 2014 Buick encore from here almost 2 months ago it's broken down multiple times and they can never seem to find the problem keep in mind they told me the vehicle was in perfect condition when I bought it now they won't tryn to put me in anything else considering legal action stay away from here if your looking for a reliable car read more

ive been trying to call this company since 8am and was transferred to loan dept but for 18 minutes thr option 2 to speak with them doest work. SMH this company sucks at times read more

This place sucks! Had a 1pm appointment and didn't find out till 2pm that they really weren't trying to sell anything today. Smdh cash in hand and can't get a car salesman to talk to me. read more

this place has the worst customer service ever they will not tell me how long it will take to check my car out and I been waiting over 2 hours and the lady here refuses to even try to get any information read more

Ok this is too much already this is the worst place to buy a car I'm not saying this without giving these people a try they sold us a car the transmission went in 8 days kept the car 2 weeks we got it back and the transmission immediately started slipping took it back the next day they kept the car another 2 weeks got it back and yessss you guessed it still no good they "tried to make it right" giving us another car well the same day it turned off on a turn and the service light came on NEVER BUY A CAR HERE THERE LEMONS but as there manger says they don't have a lemon law in Virginia so BUYER BEWARE this could be the worst place I ever heard of to buys cars read more

This Bafoon of a place .. I purchased a car from them.2times. And never been late paying. I went had surgery they put me on a hardship program cause i was out of work .these ass holes reported me to the credit bureau ...when i had such a good record. Paying .. It was asked for so i dont get lates and the dummies still put it on my credit. Some Girl.name Kerry tried to explain to me BUT. Thats retarded i aked so this wouldnt happen .and still did. I cant wait to get away from these rip.offs ..whats tje use in offering this program if you gonna still report late. read more

Very unhappy I didn't have any problem with the dealership itself but The biggest downfall in this dealership is service department worst I've ever seen.. bought my car and 4 months after buying the car i make an appointment for an oil change I hear a noise coming out of my alternator which is understandable an older car and it will have mechanical issues but I talk to the service manager when I bring it for the oil change and ask him can he take a look at it I was even willing to pay to fix it he tells me straight out no I will have to make another appointment don't understand why if the car was already there I work 70+ hours a week and don't have time to take off for another appointment he did not care just said you have to make another appointment very unacceptable and unprofessional.. I really wasn't going to write a bad review but as of today 11-16-2019 seven months later my car was not starting it was not reading the key fob (an aftermarket key fob) I took it in Monday 11-18-2019 around 3:45pm to get it check and re-programmed he tells me he can't get it checked today which I guess is understandable if they're busy but I called them Tuesday 11-19-2019 in the afternoon just to get an update on the car he tells me that no one has been assigned to the car that he will check it and call me right back never got a phone call back. It's now Wednesday 11-20-19 and the car is still in the dealership my only means of transportation. 3 day just to probably re-program the key fob something that takes 45 minutes to do Because I know they probably not going to order an original key fob which was what I should have gotten in the first place and would not have had this problem. read more

DO NOT BUY A CAR FROM THIS COMPANY!!! I bought a 2009 Nissan Altima in May 2015. I am suppose to be making my last car payment on December 06,2019 when Micheal Wayne Investment came telling me that I actually owe them another $800 for interest that was place on my account for DMV fees that have been occurring since when I first Bought the car. When I asked to speak to a manager or get a print out of my payment history I was told that "MS. Kelly's" computer was not working properly and she will call me back. I have not gotten a returned phone call needless to say. I will never in my life buy or refer anyone to this company. You are better off going to the auction that is where they get the car from anyways for way cheaper but price to sale the car as if you are buying from checkered priority. read more

Not the friendliest of places but whatever. Specifically tell them I only have $300 to put down on a car. The salesman comes back an hour later and says I've been approved and have to put $1000 down. I thought they are supposed to "work" with you. If I had $1000 I would have just bought a car off of Craigslist. read more

They SUCK !!! They lie to you about everything !! They even advertise that they'll pick you up & bring uou to their dealership if you don't have a ride, which is a blatant LIE. They'll schedule an appointment for you to come in , after they tell you that you're approved, & what to bring with you, then you'll never hear from them AGAIN !! I guess business is booming & they can afford to turn away new customers !! Very unprofessional !!! They don't even return phone calls !! The so- called manager is an IDIOT. !. I'm sure mac-mac is smarter than him !! Don't go there if you know what's good for you !! Save your time & money !! read more

Very disgusting business practice I purchased a vehicle from the Auto Connection Norfolk and it needed a total engine replacement after 18 months. I get that cars can be unpredictable and I am not disputing that, but my anger comes from Michael Wayne who wants to feed off of people. I still had about $9000 due on the car and the repair cost were close to $4500. It took them 2 months to get me the estimate and the auto repair department kept blowing me off. He wanted me to put half down on the repair while still paying the monthly payment which was $590 and then on top of that they wanted to add the balance of the repair to my loan and all at a finance charge of 18%. I also informed him that during the time that my car was in their shop that I had to pay for a rental car and continue to pay for a rental until it was fixed which they could not give me a specific window of time. I even asked if they could provide a loaner car so I could pay the amount needed and he said "no". The vehicle was overcharged to begin with and I had several reputable dealers in the area confirm this and they personally said that he was a crook. Unfortunately I can only blame myself for walking into the "Devils" hands and not making any excuses, but I have a hard time finding this to be a fair practice. And not to mention that I acted in good faith to try to work something out. Unfortunately, these are the people that God warns us about. Instead of wishing him ill I will get on my knees and pray that he will turn his business practices around and learns what it means to be a good person. Money has made him corrupt. I truly hope that readers will take this to heart and please go somewhere else to purchase your car. It looks good on the outside, but not so much on the inside. I have recently found out that there are much better dealerships here in the Hampton Roads that are much more honest and fair. read more

Stay away. Salesmen are rude and know they can be as if your there you probly ran out of options. Basically im paying 17k for a 6 k vehicle. Now 8 days after purchase i smell antifreeze and hear a knock in lower end. I only drove 126 miles since purchase. Call service they will look at it and get it back to me in a few days with a 250 plus expense. So i talk to finance being its less than 2 week old purchase they basically laugh at you. No rental no return of vehicle no exchange and they want to make sure its their problem and will keep it for at min a week to look it over. Meanwhile im stuck without a vehicle and a hefty deposit and now a service fee to fix a issue that isnt my fault. Stay away read more

I've had nothing but great customer service. I had big problems with my grand am and sent a msg to "mack mack", aka the owner of auto connection on face book and explained the problem which was my car was totally rusted out from salt underneath and he answered me back immediately, we talked, he spoke with his employees and the next day I returned the car he forgave the over $6000 bal on it, gave me a much newer car with less miles for the same price as the old one and apologized for my inconvenience and told me if I ever had any problems to not hesitate to let him know. I realize he didn't have to do ANY of that but he really does care about his customers and doesn't know what goes on at the lot unless he's told. I say if the employees don't help you try messaging him directly like I did and I think you will find he's a very fair, caring man. He is totally down to earth and not hard to reach and he does not ignore you or blow you off. read more