Been here a year and love the location. But other experiences are somewhat mixed…read more Office staff has been very nice and helpful. Maintenance requests are timely completed. Washing machine went out, which they did eventually replace. (thank you so much!) Other appliances are fairly dated and many times I have to re-wash dishes by hand. (dishwasher really sucks) Kitchen range is not much better as it is an older one with the heating elements - which you have to clean constantly as stuff falls down under the burners. (grrr...) Most recently, they have shown to be the opposite of eco-friendly, by sending a letter stating their valet services (which tenants pay for) will no longer pick up any recycling from tenants. Overall, I would give them 3.5 stars.

Lived here for over 2 years. Mixed feelings, mostly negative…read more My experience took a sharp turn at move-out. I was denied a standard move-out inspection by leasing employee Jessen, which would have allowed me to address any concerns before being charged. Instead I was hit with a cleaning fee despite spending 2-3 days cleaning -- the remaining marks were normal wear and tear on aging equipment. I was also charged a removal fee for shower caddies that are standard property fixtures, and had to produce timestamped move-in video evidence to get that reversed. When I escalated to Property Manager Jamie, the cleaning fee was upheld without adequate justification. When I contacted parent company Christopher Investment Company, I received no response. Cons: * Clubhouse coffee machine frequently out of order and slow to be fixed * Clubhouse fire alarm had recurring faults: an ongoing beep left unaddressed for extended periods, a genuine safety concern * Constant staff turnover * Pet waste on grounds * Noise from Bee Cave Parkway * Many units have interior rooms with no natural light Pros: * Good location: walking distance to Bee Cave Lawn and Hill Country Galleria * Well-designed multi-level parking garage that connects directly to the building * Good maintenance crew A property with genuine potential, let down by poor management accountability.

***DO NOT LEASE HERE*** Shady business practices done by the…read moreleasing team. Bait and switch pricing as your locked in quote when applying to the apartment is not reflected in the lease. Fees that were mentioned to be included in the total cost are actually not and charged on top of the already increased rate. Additional hidden fees are charged not disclosed in signing. Not that you should get this far along with them but any communication done with them should be done in writing with proof kept or else you'll be hit with "did you turn that in" or "we didn't receive anything". Be ready to pay in person if you make the mistake of signing here or you'll be hit with hefty convenience fee for paying online. Give your wallet a break and save yourself the headache, look anywhere else to rent.

Had issues with my washing machine, dishwasher and garbage disposal, I put in a work request and…read moreVino the head maintenance man and tyrel showed up and replaced all three. They were very pleasant, professional and asked if there was anything else they could do? Awesome customer service!

Over priced. The…read moreapplication process is as lengthy as trying to get a mortgage loan. This complex has gone down hill fast since the new ownership over the last year or so. They show you the nicer units in nicer buildings. But cruise around and check out other buildings on your own, you'll find trash in the hallways mid day in 100 degree weather, spills from garbage left leaking out of bags. Dogs urinating on corners of buildings. And the stench is disgusting. Very ghetto.. The gentrification of East Austin has apparently pushed them to Lakeway.

2 stars means "I've experienced better", I haven't because this is my first apartment. I was…read moreimpressed with the facility and its location, upscale, modern, good amenities and perfect location. Staff is very nice and kind but not timely on follow through. I have to continually be a squeaky wheel to get what I need. The maintenance crew is prompt and caring. Parking is atrocious. It's so bad that people park in handicapped parking, designated spaces for accessibility, sidewalk areas, fire lanes and the unpaved grass areas. The owners, Roscoe Property Management, don't seem to care about the parking problem. If they did, I feel they would be investing in improving the facility. That of course would be an expense worthy of coming from their budget. Wouldn't that be a considered a profitable expense?

Southern Turf just completed a beautiful turf installation in my yard. We set up an appointment…read morewith Erin to assess our project and provide an estimate. Erin offered several suggestions to improve our project and gave us a price on the spot. We tweaked things a bit over the next few days and then signed a proposal for the exact work we wanted. Erin provided us a date for the work to begin, and the crew showed up as scheduled. After two long days of very physical but technical work the crew was finished. My yard is now beautiful. No more dead grass under our shade trees, the ground is smooth and uniform, and Southern Turf went above and beyond the promises made. I would recommend them to anyone looking to add turf to their yard.

We just finished our backyard and are so speechless and satisfied!…read more Erin was so professional and friendly, she did a great job with the initial consultation, installation, and follow up. She provided a competitive quote, answered all of my questions and helped us understand the whole process. We cannot thank the crew enough as well! They all showed up on time and were professional and friendly as well. They maintained communication with us through out the process and made sure we were satisfied before the job was done. They also left our home spotless when they finished. The end result gave our house a clean, refreshing look! The turf looks so luxury and at night it looks just at gorgeous! We will definitely use Southern Turf for additional future projects! We highly recommend Southern Turf Co, we are very appreciative for their time and dedication!

5 PLUS stars if possible. A while back, the motor in one of my garage door openers went out. Called…read moreand made an appointment and wonderful techs arrived the very next day. Fast! Unfortunately, they were not able to repair the unit because parts were not surprisingly no longer available (still the Covid effect). Instead, they replaced the entire unit with a "smart" opener. The thing is literally whisper quiet, and I love the technology. The price was very fare, and they even went above and beyond- with no extra fee- to fix the main large spring that was dangerously about to pop. Eeks! Great customer service! Honest, courteous, convenient, expeditious, and very fair pricing. More recently I was in need of having a new garage remote control added and another reprogrammed. So of course I went to Lake Travis Overhead. :D Same great service. Thank you for making at least one area of my life so much more simple. I truly appreciate you. HIGHLY RECOMMEND

Fast service and quality folks. Highly recommend them! Thanks y'all. They will have my future…read morebusiness as well

I had the pleasure of working with Cynthia on referral from my sister who spoke highly of her and…read moreso I decided to give her a try. Cynthia was absolutely fantastic to work with, start to finish. She listened and learned what my preferences were in home features, location, and budget and helped guide me to options that I was able to review. She stayed on top of things even when I was abroad in London for 6 months and sent me some options and kept me in the loop. She even Facetimed with me to provide me virtual views of homes while I was away! When I decided to put the search on pause until I got back to the States, she completely understood and respected that and didn't pressure me at all. When I got back to the States and picked back up on house-hunting on fast-forward speeds, things got a little hairy on my end where I was getting frustrated with losing out on bids or finding homes with too many issues. I had to leave yet again to go abroad and had about a little less than 1.5 months to find a home before I left again. I definitely took out my frustrations on her and got testy and grumpy (and yelly and angry and batshit) with her, but she never once reacted equally. She was always the consummate professional and was sympathetic with my plight of being a nomad for so long. When I finally got a house, she made sure she was on top of all the details to expedite the process as much as she could. She followed up on all the paperwork and action items, and made sure it was arranged for my sister to have power of attorney to handle the final transaction. The house closed, my sister got the keys, and Cynthia was a sweetheart and left me flowers, a bottle of champagne, and a kind note congratulating me on getting the home after a long and arduous search. After this wonderful experience with Cynthia, I cannot say enough good things about her. She's sweet, honest, sympathetic, patient, hilarious, and down-to-earth. I'll happily refer her to anyone in the market for buying or selling a home!

I closed. That is the best I can say. Cynthia presented…read moreherself as communicative during our initial meetings, but once I signed the contact, she became much less helpful. She did not provide good suggestions during negotiations with the buyers - instead pressuring me to accept the offer with mixed messages that the market was changing, that all the other Relators were seeing the same thing, and that leaving my house on the market for 7 days would be a problem. She did not provide independent advice about the offer or the market - just said I should accept it and that I should listen to her professional advice. She seemed annoyed when I asked for more information. Closing almost didn't happen because she waited to work with the title company to get my loan payoff info until Friday at 430, for a Monday closing. Can't recommend. There are too many real estate agents in Austin - find another one.

Our youngest child moved into The Castilian, an ACC dorm at UT Austin. The dorm was surprisingly…read morenice -- it is completely different from dorm life when we went to college 30 years ago! He is back home for winter break. He likes his dorm -- that is good enough for me.

This company is one of a long list of predators ripping off unsuspecting young adults, along with…read morestudent loan lenders - no surprise here. Every entity in the college predator industry are cut from the same cloth. 1. They force recent grads to continue to pay rent even after graduating. A new grad will have to "break lease", and is forced to pay $400 fee to graduate. What's wrong, can't imagine a lease that ends when the student graduates rather than stiffing them with a bill in order to graduate? Such a generous graduation present! 2. When they implemented changes to their lease contracts regarding new utility provisions and billing (UC Irvine campus), they forced tenants to pay late fees stipulated in the new contract, but that ACC themselves caused by delivering notices to tenants 5 months late, incurring 5 months of late fees. The front desk worker said they were too swamped to deliver the notices. Hilarious. Are tenants supposed to notify themselves of every word in this non-standard lease agreement? Hopefully they're law students. This company is prime time class-action material. They recently got acquired by BlackStone, probably due to poor management. Their customer complaint influx on BBB is enough cause for any CEO to jump from the top of one of their towers.