Communication was lacking prior to appointment. Was told to arrive 40 minutes early. Completed all…read morepaperwork online 2 days but appointment still stated arrive 40 minutes early. Got there 40 minutes early and was advised then we didn't have to be there early since paperwork was completed and the call center should have shared that information. Staff was kind and Chris was very knowledgeable. He spent a lot of his time explaining the problem and solutions. They were able to schedule the follow up appointment quickly. Looking forward to some relief.

From the outset, the intake process was chaotic and redundant. I was required to complete identical…read moreintake paperwork multiple times -- online, over the phone, in person. During the phone intake, a staff member asked about my "second appendix surgery," which reflects a concerning lack of basic medical understanding and attention to accuracy. Upon arrival at the clinic, a patient exited an exam room yelling profanities about one of the medical staff, referring to him in derogatory terms. Front desk staff did not appear surprised or corrective, even agreeing with her, which created an unprofessional and unsettling environment. Once taken to the exam area, I was again asked to verbally repeat the same information already provided multiple times. My pharmacy information was listed on two intake forms and verbally confirmed with staff, who entered it into the computer in my presence. I would like to acknowledge that the physician assistant, Chris Kottenstette, provided a thorough and understandable explanation of how pain responses affect the brain and body. I appreciated that portion of the consultation. He recommended a non-narcotic prescription medication and discussed two potential nerve block procedures, one of which I declined. However, the follow-through on the medication prescription was nonexistent. After returning home, I never received notification from my pharmacy. When I contacted the office, I was told they did not have my pharmacy information. This was after it had already been provided in writing twice and verbally confirmed. I confirmed the pharmacy again and was told the prescription would be ready after 5:00 p.m. Shortly after that phone call, another staff member called stating they still did not have my pharmacy information. In total, my pharmacy details were provided five times within approximately two hours. A week later, still nothing. The only action that appears to have been completed efficiently was scheduling a surgical procedure. Given the repeated administrative failures and lack of basic follow-through on a simple prescription, I did not feel confident proceeding with an invasive intervention. I cancelled the procedure. When I notified the surgical center of my cancellation, I was told they are "not at all affiliated" with Colorado Pain Care. However, publicly available information indicates that the co-founder and CEO of the practice is also associated with the surgical center where I was scheduled. And one of the office staff they transferred me to said she is a staff member of Colorado Pain Care and does office at the surgical center. This conflicting information raises additional concerns regarding transparency. I requested both the clinic and the surgical center email me a confirmation that the surgery was cancelled - given their lack of follow-through I wanted to make sure they weren't going to either charge me a no-show or try to pull one over on my insurance. But wait...there's more! A week before the surgery, I got a call from the surgical center confirming the surgery. When I read the cancellation email to them from their own staff member, they said they have no one on staff by that name. It literally came from someone with the business email address for Summit View Surgery Center. She then called me back to say, "oh yes...she does work here". I felt like I was in the twilight zone with everyone I met here. The right hand doesn't know what the left hand is doing and neither one of them are putting a needle in my spine. A resounding vote of no confidence. The website emphasizes holistic, patient-centered care. Unfortunately, my experience felt transactional and procedure-driven rather than patient-focused. Not to mention a complete circus.

The staff is very friendly, responsive, and compassionate. They care about their patients and…read morelisten to their needs. My pain was uncontrollable until I came here.

Weather for the first time or renewing, this is a great experience from beginning to end! I've been…read morecoming to this pain clinic for years.

I've been coming to Dr. Singleton since shortly after he began practicing in Colorado. I was within…read moremy first year of living with chronic pain but didn't have a diagnosis yet, that didn't stop Dr. Singleton from trying to help me and get my pain under control. Since then I've been diagnosed with chronic pain, chronic fatigue, very bad fibromyalgia. Dr. Singleton and his staff have worked with me over the years, adjusting medication, trying different therapies and treatments until my pain slowly became manageable. I greatly appreciate this office and all they have done for me and I highly recommend them to anyone needing help with chronic pain.

Dr. Singleton was caring, explaining what's wrong and how to help. I've had a lot of surgery's…read more The day of treatment the staff was the best. Nervous know I was nervous and was very professionals at make the day easier. I would recommend Dr. Singleton and staff. Thanks for helping.

I'm sure experienced might vary depending on insurance and care needs. But as someone in Colorado…read moreMedicare this practice makes it extremely straightforward to get comprehensive testing, referrals to specialists, and necessary prescriptions quickly. One downside is a high rate of staff turnover but it hasn't negatively affected the quality of care.

Aweful. They sent in 2 scripts following lab tests. Problem…read moreis no one called and discussed reults. I inquired and got a call from a staff member who obviously had no idea why. Billing problems every time I visit. They mis-handled and mis-filed my insurance. Latest example is paid $100 to the lab, out of frustration. You'll get no quality time with the provider. This is the fast food restaurant version of medical offices. One big red-flag, turnover is very high.

Dell gives a fantastic message. His ROLF (or ROLFING?) approach has worked for me, and I have seen…read morea reduction in pain and I am moving around better after a few sessions. But i started seeing progress a day after our first session.

I had keep-me-up-at-night lower back pain for weeks and nothing seemed to help. I live in Colorado…read moreSprings and decided it was worth driving over an hour to Denver to give Dell and PainRelief Specialists a try. After a one hour session my pain was reduced 70% and I didn't wake up from back pain. After a few sessions, my back pain is almost completely gone. Over the years I've done many things to address pain issues and can say without hesitation, Dell is amazing!

I see Sharon here for massages and she's amazing. She always does a great job getting the knots and…read morekinks out of my shoulders and back. She is little but don't let that deceive you! She is one of the strongest massage therapists I've ever had. If you like deep tissue, she does not disappoint! My husband has also been to Sharon several times and likes a lighter massage which she can also do just as well. The clinic here is very clean and the staff is always polite and professional.

I love it when I get a Living Social deal that's worth the retail price instead of just the…read morediscount! Very nice, clean, professional-looking and comfortable office, excellent massage. I went the evening before I left town for a short vacation, and it was just what I needed to get into the right mindset for relaxation and comfort!