Excellent move with a few speed bumps. There are always challenges but when Armstrong encountered them they solved quickly. Boxes and paper included in the quote and they delivered some to me so I could get started. I have moved a lot and this was as good as it gets. Not perfect but they made a difficult process a bit easier. read more

There is a saying that goes like this: "First impression is what counts" Interesting that from the first minute interacting with several people at United, I was positively impressed. Then the clincher, the Bekins' estimator showed up in a Lexus and a supercharged attitude and the United estimator showed up in a cool Toyota Prius and a friendly demeanor. Sold! Pointer to moving companies: If you show up to move my family in an expensive car, we automatically think you're overcharging us for the move. Leave your hot rod in your garage! read more

Outstanding moving company, complete relocation services, large and small. They were professional from start to finish, very accommodating especially for a move with such short notice. read more

Communication was great through the entire process. The packing crew was professional and all boxes were well labelled. The delivery crew was polite, quick and efficient. Great experience all around. read more

Keep an eye on everyone. I had items go missing and customer service has been less than desirable in trying to correct the situation. Worst moving experience ever and sadly, it's something we do often. read more

Signed a contract with United Van Lines to transport my personal belongings form Tulsa OK - Seattle WA. Contracted stated they would have a three day window to deliver in Seattle. Untied picked up in Tulsa on the 11/28. Delivery dates in contract were 12/8-10 It's 12/15. United does not feel comfortable providing a delivery date as of today. United has contracted with a third party for delivery. Would not have signed a contract with Untied if I knew they were going to ship my belongs with though a third party. Multiple conversations had been had with operators at the 800 number provide by United. Asked to speak with supervisor multiple times. Not once has a supervisor returned a call or reach out via email. At a loss with no resolution... read more

The arrangements and communication was great (OK). However, the move itself was disastrous. The packing job done by local hires (Virginia?) whom they hired for the day. They were not professional and didn't know how to pack. They stacked multiple plates on the bottom of boxes and then put heavy items on top. They put about 80 pounds of free weights in a box on top of a ceramics plaque! Although I fed the crew and they left plates on my bed and garbage all over the house. The crew was run by the truck driver who wanted to finish everything in two days instead of the three allocated by the Armstrong. So he was there at our house on a school night until 11 pm. I had to go around and gather every last piece and empty tape rolls to help him get out of my house. The neighbors were not happy and my kids had finals the next day. Many of our things are damaged in the process. All the furniture showed up scratched and covered in dust. The unpacking crew (Union City, CA) did not show up until 1 pm even though they were scheduled for 8-9 am. This was the worst move ever!!! read more