Terrible experience. What should have taken 4 hours max (including 45 min drive from Bartlesville to Tulsa) took 12 HOURS! I had all of my belongings packed, separated, wrapped with storage blankets, and the two guys that showed up did not follow my request of how to pack the truck.
Doing it their way, they took 4 hours to pack the truck, it should have taken 1.5. (And I know it should have been that quick, because I was able to pack the storage unit in 2 hours. Which, if they had packed it the way I asked, would have been faster). The truck was bigger than my storage unit, so packing it should have been faster than packing the storage unit.
Then, when we got to Tulsa, they brought in a new 2nd guy, who UNWRAPPED all of my antique furniture (thinking it was their wrapping blankets) so all of the work I spent wrapping the previous 2 days was ruined. Then, he rewrapped it, but did a shitty job, costed me more of my time and wanted to charge me for the plastic wrap and tape. I thought - "Wait a second - if they wouldn't have unwrapped it - they wouldn't have had to rewrap it." I refused to pay for the tape and plastic wrap.
Then, the two guys had literally NO IDEA how to load the 10x12 storage unit. We left them soon after they got there for an hour to go get dinner, and when we came back, they were at a standstill, heavy boxes were outside on top of light FRAGILE boxes and the storage unit hallway was filled haphazardly with boxes and furniture and the storage unit had a few large furniture items and a few boxes. My Italian leather couch was topped by my spindle dining chairs, topped by a 70 lb king mattress!! Who would pack each of those items on top of the other?! I asked the guy - didn't he think that big heavy mattress might break my chairs, and that the mattress weight and chairs would ruin the couches??? He was clueless as to the problem it may cause.
We started that morning at 9:30am, it was now almost 7:30pm and I had an 80 yr old woman with me, 45 min from home, no toilet open and it's cold outside. I was so mad and so tired after packing the last few days. I thought we'd be done by 4:00pm, but no - it's 7:30pm and now I had to help these guys pack the storage unit or we would never get back to Bartlesville.
I ended up taking over to packing of the storage unit. I had the guys take out everything they had put in, clear the hallway and we started from scratch. Within two hours, with me touching every box and directing them of what to bring me, I packed the storage unit.
I had a conversation with the office about the terrible service and refused to pay for all of the extra hours. Then, 6 weeks later, the owners have now charged my VISA - without authorization - $947 for the hours that the inept crew spent to do a half-assed job - and I had to train them on how to pack a storage unit. I did all of the work getting the storage facility packed. Now I'm really pissed they charge my card without me knowing or without my authorization.
I paid them the initial $116 deposit for truck and gas. But I refuse to pay for work that was not quality or proper. One of the movers told me at the end of the night, "No one at our office could have packed this unit the way you did. I would have never got it all to fit. If you ever need a job, we could use you." I didn't get back to our hotel until 11:45PM. I missed my farewell dinner with friends at the Price Tower and we had to get up early the next morning to take a plane. It was a very hard day on me, and even harder day on my 80 yr old friend. By far, the worst mover experience ever - and I've moved multiple times - including across the ocean twice, and helping friends move via Uhaul. The two guys were nice and hard workers - but they didn't have a clue about how to handle property or pack a storage unit. I do not recommend, in any way, the Tulsa office. They need to train their guys on how to handle property and how to pack trucks and storage units. read more