Jose was a second opinion from another appliance repair company who said we needed a specific part…read more He actually diagnosed what was wrong with our dishwasher and was able to fix it without needing to order parts. Not only did he fix our dishwasher but he identified that it was installed incorrectly. He re-installed it correctly in the same visit. Jose is super professional and reasonably priced and honest. Highly recommend.

Jose is a really nice guy. He came out same day and got fixed quickly. Price was good.read more

I would recommend their service. They returned my call immediately. They sent someone out the next…read moreday very efficient very well mannered very professional. I would refer them anytime. Five stars all the way thank you for your service.

I took time off work for the appointment and they no showed. They rescheduled and no showed again…read more I don't know what happened to this company because they'd always been great, but I'm really disappointed.

If you need a reliable, professional & punctual repair man to come to your home, this one's it! My…read morehusband contacted a few places to try and get our dryer fixed as soon as possible. Eric was in contact with him early morning and was able to come early afternoon. He showed up within the time frame, explained the issue our dryer was having, helped give some tips on how to prevent the issue from happening again & our dryer was fixed within an hour! Wow! Appreciated the professional service. Had a friend who needed a repair guy so we recommended Eric right away.Thank you again!

I called regarding a refrigerator service call and he gave me enough info over the phone that I…read moreknew I needed a new fridge -- instead of coming to my house and telling me the same thing -- He saved me the $85 service call fee. Outstanding. They will be my first call next time I have an appliance issue. Trust is hard to find. Thank you!

James was great to work with. Knowledgeable, friendly, very service oriented. He was able to…read morediagnose the error code over the phone, order/pick up a part, and fix the machine all within a couple days' time. Washer works great now!

the Yelp reviews for 1st Rate are legit…read more James is the best in the industry: he arrived early,, went above and beyond my expectations,, and explained everything well. he saved my 18 years old Whirlpool (2008) in under 30 mins,, thank you James. i will do all the recommended tips. i already forwarded your Yelp link to my family and work group threads. High quality parts and labor for a fair final price. James treated our washer machine like a doctor and patient. Good luck to your 49ers !!

I don't usually leave reviews because when I receive a good service, I chalk it up to them doing…read moretheir job correctly, but this time, I received an exceptional, above and beyond service which made me feel inclined to leave a review. My wife and I contacted them for a fridge repair. They sent us a technician named Erick B, and we are going to be their customer for all the appliance issues. Erick is very polite and on time, and if there's a delay and is going to be late, he will let you know on timely manner. He explained everything as he worked on the fridge, and although the repair ended up not being possible as we were going to need a new fridge, he really did everything he could to save the fridge and us a lot of money. On top of all that, what sold me to recommend this company and decided to call them for all of our appliance needs is their customer support and aftercare service. When the first diagnosis and fix didn't repair the problem, Erick came out to do a second diagnosis and when we concluded that it's a compressor failure, he helped us research for a quality fridge to replace our old one. Now, I don't have experience with any other technicians from this company, but if they are as good as Erick, you are in good hands. So, if you are in need of appliance repair, give this place a try, and maybe you'll get to enjoy the above and beyond customer service Erick has provided us

I called Sunday and scheduled Monday. Eric arrived as promised. Checked what's the issue with my…read moredryer. He ordered the parts and the following day he came to fix it

I had a very disappointing experience with Mario's Appliance Service. I called Mario to fix my…read morewasher because it wasn't progressing through the wash cycle. He came out, ran a quick wash, and left before the cycle finished, assuming everything was fine. He charged me and left immediately. As soon as he walked out the door, the washer still had the exact same problem. When I called him right back to let him know, he brushed it off, said it was my problem, and told me he was going out of town. Very unprofessional and poor service. I do not recommend.

I have used the service various ocations Exceptional service fast and friendly very reliable on his…read morework.

This review is long overdue. I've been using Specialized Appliance Services for years, and Aaron…read morehas helped me with everything from my dishwasher and fridge to my washer and dryer. What I appreciate most is his honesty--he'll tell you straight up if something isn't worth fixing instead of wasting your money. He's also incredibly quick at diagnosing issues and has always been spot on. Most recently, he fixed my dryer--he even came out on a Friday night and then came back late Monday to make sure it was taken care of since I needed it done quickly. If you're looking for someone honest and dependable, Aaron is your guy. Highly recommend!

When you sort thru the reviews using the 'newest first' option you'll see that most of the great…read morereviews are from the past and most poor reviews are more current. If you choose to use this service, just know it's a gamble on what you'll get. The first scheduled appointment I had with Aaron, he was a no show. I reached out, he gave me an excuse, and we rescheduled. Aaron eventually came to my house, agreed to order parts to do the job, he took my $150 for the service call (which would be later applied to the total job cost). From that point on, I was given excuse after excuse, lies, and often ghosted. This went on for 3 months. Aaron claimed the parts were on backorder. Finally after 3 months of patiently waiting and dealing with his BS, I called the appliance company myself to check the inventory of parts needed and everything was in stock and had been. I immediately followed up with Aaron again for the status, just to see what he would say, and again he lies, telling me parts are still on backorder and because 'the company is overseas, communication with them isn't the easiest'. I knew that to be an absolute lie since I had just got off the phone with the parts department and the company has a US 1-800 number with a perfect english speaking person. I asked him some additional questions and he ghosted entirely. At that point I contacted my credit card company for a refund and I never heard from Aaron again. I then called another company and they came out and had my appliance repaired within a week, parts on hand! I'm sure if he sees this, he'll reply some lame excuses or a false story as he has done with others. But at least you've been warned.

I went to the shop on amar. They came to my house to "fix" my washer. Nothing was really fix…read morecharged me crazy amount for the issue that was not fixed. They sent a "specialist" but it was just a run around. Don't go hear for any type of service. It's a scam! They only work in older washers and dryers. SCAM!!!

If I can give a zero I would. They came to check on my broken washer paid the $80 trip fee told…read morethem to move forward with ordering the part and they said they will come out next day to repair. Next day came no phone call no one showed up. I called the next day and they said they will send someone out. No one showed up ended up calling a different company they quoted by $100 less than this unethical company. Do not go there save yourself some time and headache

Yury and his team were outstanding--professional, responsive, and extremely thorough from start to…read morefinish. You can immediately tell they truly know their craft by how well they understand washer and dryer systems and components. I simply explained the issue I was having, and Yury already had a strong sense of what needed to be addressed right away. He ordered the required parts and returned in two days and fixed everything exactly as promised. I'm very happy with the overall experience and the price that was offered which saved me an arm and a leg for another set of washer and dryer. If you're looking for reliable washer and dryer repair without having to spend a fortune replacing your appliances, I highly recommend Yury. Thank you, Yury--I truly appreciate the excellent service.

I called this amazing company today and they came out immediately this afternoon as I requested…read morethey fixed my dryer. The the technician provided excellent service. Explain everything to me and give me an accurate quote and the dryer is now working. I would recommend this company because of their honesty their great service and efficiency thank you fast fix Appliance store the Choy family.

My dryer stopped working . Great service and communication!! Reasonable service call price which…read morewent to cover the repair cost. Will definitely refer others if needed.

Ramon did a fantastic job helping us fix our stove, which had a broken valve. He was very honest…read moreand even guided us on how to order the parts ourselves to save money. When we later discovered that the ignition switch also needed to be replaced, Ramon came back a second time--free of charge--to finish the job. Great service, very professional, and trustworthy. Definitely a 5-star experience!