This review is written from the perspective of someone who has worked in a successful cat cafe, similar if not the exact same type of experience to cafe guests, lounge visitors, and potential adopters.
The cafe side was wonderful, extremely yummy coffee with great service.
The cat lounge, now of course getting to spend time with some lovely kitties while relaxing music plays is a 5-star experience, however, there are a few areas where they could do better to enhance the experience for guests as well as the kitties.
1) There were A LOT of people (12) for our time slot in comparison to kitties in the room and seating capacity. That's not only overwhelming for the kitties but also the guests.
2) Kiddos of all ages are allowed, which is great for the kids, but at the same time, the safety and wellbeing of the cats should have been kept in mind making this decision. Having a minimum age seems to be more reasonable than allowing all ages and expecting parents to adequately monitor their children at all times.
3) There was a single "cat concierge" in the room with the group of 12 for our timeslot, this group was more or less 50% kiddos. The "cat concierge" seemed to be expected to monitor the kitties, monitor guests and remind us of rules (more so kiddos), take phone calls, and mess with their phone all at the same time. One thing that ended up bothering me was when I asked if the cats were adoptable and how many adoptions they had helped facilitate since opening and the gal was hesitant to answer the question, as to spare the feelings of the kids in the room, and acted like the questions were a burden?
4) The room was COLD, kitties are happiest and safest in temps of 68°F to 77°F and even warmer for kittens, which there were many of.
5) It seems the partner adoption services and the cafe could do a better job at prequalifying their kitties to be placed at the cafe. There was one cat who was not happy to be around other cats. I'm sure most cat people understand that an upset kitty is not just a liability for harm to other kitties but also to humans who may unknowingly end up in between the beef.
Overall, decent experience, but don't think we will be back unless there are changes to their operations or until we are specifically looking to adopt another kitty. read more