Great instruments, very good service. Accommodating sales staff. easy returns. They sent a gift card with my purchase.

Back in town and you know I just had to swing by again. This time I took an Ibanez AW I've had for twenty years with me. I've owned Martins, Epiphones, and so on during the last twenty years but my Ibanez is by far the best, not because of the way it sounded (but yes it sounds awesome) but because of the way it feels when I play it. I have small hands and finding the right neck is something I've always struggled with. My Ibanez always felt just right though. So after years of struggling I just said screw it, I'm going to do it the easy way. Walking into the Acoustic Shoppe with my saddest puppy dog eyes on I walked it over to their luthier Liz. I asked her if she could measure the neck shape, radius and nut width and point me in the right direction. She was more than happy to take some time off of her current project to do so and when she was done because the salesmen were all occupied she pointed me in the direction of five different guitars by Breedlove and Eastman, and suggested I start with them. When an associate became available she snagged him and gave him a brief explanation of what I was looking for. Step in Corey. Man that dude rocks! He saw that I had narrowed it down to three guitars by the time he showed up, and spend the time to go over the pros and cons of them. He's one of those musicians who can show you what a guitar can sound like, without making you feel like an idiot for how you play it after he hands it back to you. That's kind of a rare quality in somebody selling guitars. He was extremely patient and after twenty years of trying to find that perfect guitar he knew I wasn't going to make a snap decision. It didn't matter that I wasn't looking for a $3,000 guitar. He just wanted to see me walking out the door with a guitar I was going to actually want to play. So not long after that I walked out with my new Breedlove Discovery S in mahogany. I've only set it down long enough to eat, sleep and write this review. Man I finally own a guitar I love as much as the first one I got twenty years ago! read more

I just purchased my second item from The Acoustic Shoppe, a Katz-Eye capo for my new Eastwood Dreadnaught (my first TAS purchase). As expected, it's perfect! Appreciate the staff at Acoustic Shoppe who always keeps me updated on new releases and follows up with the purchases. Thanks again Jeremy and Dawson! read more

I have been playing fine guitars for decades and have grown tired of capos that regularly wreck the tuning every time they are moved. I decided to jump in and get a really good one but needed advice. I called The Acoustic Shoppe and received excellent consultation from somebody who really understood the type/ brand/model differences. Who knows that much about capos!?!?!? I ended up ordering an Elliot Elite. It was not in stock but the order was filled quickly and it just arrived. It is extremely nice and seems to work very well...it should for that kind of money! It arrived well packed and with quite a collection of extras, including a hand written thank you note. This is real customer service. I could not be more pleased. read more

This company is stellar in both quality and customer service. The shop is very clean, well organized and stocked with high quality guitars, banjos, ukuleles, mandolins etc. The staff is very knowledgeable and helpful as well as friendly. I love going to this shop as it is thoughtfully run. They also offer lessons from experienced instructors as well as offering repairs and other instrument service. They go above and beyond to explain the ins and outs of each instrument and even play them if requested, so you can compare the tone quality. I can recommend them without reservation. read more

The Acoustic Shoppe - Deering - Artisan Goodtime two banjo - Musical Instruments & Teachers Near Me - Springfield, Missouri

Just bought an Eastman MD815 mandolin from The Acoustic Shoppe. Staff members were nice and quick to answer my questions about the mandolin. The mandolin was well packed and arrived safely and in perfect condition to NC. The instrument is beautiful and has a great sound. I appreciate the you tube videos and analysis of instruments which helped to make up my mind for the Eastman. Will gladly shop and buy from them again. Ed V. read more

Bought an Eastman MDA-315 Mandola from this place. Great service and a fine instrument. Bought it sight unseen, but after talking with Tyler about the instrument, I felt confident about the purchase. A 14 day return policy was also an important factor in my decision. The instrument arrived well packed and intact. I recommend The Acoustic Shoppe for your instrument needs. Thank you Tyler and the Chapmans for a fine store. read more

I bough a part for my guitar on line and it was promptly shipped.. it never showed up at my house and when I reached out to the post office to find out where it was they told me that my package was in a truck that was stolen.. I called the acoustic shoppe and explained what happened and they promptly shipped me another one! For this you have gained a life long customer. Thank you for the for excellent customer service.. read more

Top notch people full of integrity. I recommend them absolutely. They will henceforth be my go-to people. I appreciate people who stand behind their work and take care of the customer. If they do make a mistake they own up to it and make it right. Looking at other people's reviews it looks like they make it right even if they don't make a mistake. You got to love that kind of care. read more

The best music store I have ever been too. If you are in to acoustic instruments you will love this place! The staff is knowledgeable and friendly. The inventory is amazing! read more

A couple of these reviews don't make any sense! I have never been treated badly, insulted or looked down on , in fact just, just the opposite! These guys and gals do quality work, sell quality instruments and go way out of their way to help you! I have purchased several instruments and components from them and really don't even go anywhere else now and there are plenty of good music stores in Springfield! read more

Very friendly and helpful. I highly recommend you give them your business. They shipped an Eastman acoustic to me in Cleveland OH and it arrived in perfect condition. Thank you read more

Acoustic Shoppe never fails with great products and friendly sales , service and lessons. Moved back up north but we still consider the Acoustic Shoppe the best store to buy from. My recent purchase of McPherson Sable guitar. Excellent. Wouldn't purchase anywhere else. Thanks to all the Chapmans! read more

I took a chance with this shop ordering a high-end banjo without knowing anything about them. It was one of the smoothest, easiest transactions I've ever had. Banjo came super fast, set up perfect, with some extras included. I'd recommend the Chapman's wholeheartedly and hope to be a repeat customer with this great business! read more

Found this little gem about a month ago and just loved the atmosphere. Great customers service and awesome selection of acoustic instruments. I bought my fiancés banjo here and will be back in the future other instruments!!!! read more

Absolutely great deal on a beautiful instrument. The owner was extremely cordial and offered a great price. Thank you.

Absolutely terrible repair on my Martin mahogany acoustic bass guitar. Finish was damaged on the front and the bridge was reset incorrectly. Intonation and action is worse now than when I took it in. DO NOT GO HERE FOR REPAIRS!! UPDATE: The service manager made a full refund for this repair. I appreciate the professional manner in which they handled my dissatisfaction. read more

These guys work really fast on my guitar repairs and the guitars always sound great when returned to me. Their selection of acoustic instruments is really good and quite affordable for the quality. read more

The Acoustic Shoppe is one of the finest music stores anywhere. This is a small idependent business owned and operated by music professionals and everything they select to be in the small retail space is just right from budget instruments to the high end stuff. It's a small place with big heart and they punch way above their weight. I've had great expedience as a repeat instrument repair customer, they are the best place to get bluegrass oriented music lessons and just a super knowledgeable and friendly bunch. Oh, and they really know sound reinforcement/ amplification/pa/whatever for acoustic instruments. We trad, bluegrass and old time players are fortunate to have this place. read more

This is a very unique local business that can out compete the larger stores and has instruments that no other stores have, new and vintage and a large inventory, as well as nationally known artists to teach lessons and take care of customers. Workshops, jam sessions and you name it. Friendly, fast, and experts in their field. It was an experience like I've never had at any other music store bar none and I've been in all of them. read more

These guys are super great to deal with. They WANT you to feel at home when you're there. As far as repairs go, I had them work over my Mandolin and it improved the action and the sound. Mistakes will happen, these guys will stand behind anything that comes along, that's just how they are! Customer from day one!!! read more

This shop is unique and very worth checking out, these guys know their stuff, specifically various acoustic instruments. I've never experienced the quality of helpful service that the acoustic shoppe has until I happened upon their store. I'm one for atmosphere, and they have a cool one, I walked in on a Thursday and there was a large circle of musicians playing various instruments, mandolins, banjos, resonators, steels, guitars and they were playing music I thought I could only experience through past albums, it just shows that there are still interesting music stores in the days of bland big box stores with bad customer service. If you like music and appreciate keeping it alive go to the acoustic shoppe. read more

After living in city's larger than Springfield, I know how fortune we are to have as many local choices in music stores. The Acoustic Shoppe is a gem which stands head and shoulders above the rest. Not only do they carry a varied assortment of instruments for all level of players, the folks at the Shoppe are all very knowledgeable and helpful. They will take the time to explain the how's and why's of instruments, accessories, singing, songs, you name it. Having purchased several instruments at The Acoustic Shoppe, each transaction has been a very pleasant experience. In addition, when I had a 70 year old Gibson which needed a lot of attention, these are the folks I turned to. When the job was finished I had the best dang guitar anyone could ask for. I get all kinds of compliments on it's tone and playability. That old guitar is back to sounding sweet and will be handed down in my family. Any time I have someone ask about instruments or accessories, the Acoustic Shoppe is where I send them. I know they will be treated right and I'll hear a thank you for the suggestion. read more

This is hands down the best music shop in town for acoustic instruments. The staff is very knowledgeable and they also really care about making it a good experience, which is more than you can say for most music stores. If you're a musician looking for acoustic anything this is the place! read more