Rude staff - all of the men who showed nothing but stuck up behavior over asking if they sold silicon guitar pick holder necklaces seem pretty found of themselves -- the only person worth looking twice at was the light skin man behind the counter. I think some of these guys who think they're guitar king need a reality check & to go take a bath. 10/10 go to PALEN read more

I paid for guitar lessons I got one lesson done. I try to do other and they keep on changing the times on me so I told him I wanted my money back and any money back. The manager never called me. The lady Kate said she was gonna try to work on it, but I think it's very unprofessional will not refund my money. I not recommend the company . read more

One of the smaller Guitar Centers I have been in, but the employees are knowledgeable and the prices on acoustics are in line so I'll be back. read more

Guitar Center - Musical Instruments & Teachers Near Me - Springfield, Missouri

They won't take returns even though they say they will. There stuff is faulty. Very rude people.

Worst experience ever at Guitar Center. I asked to try an amp and the Customer Service Manager told me to grab it and carry it 25 feet and plug it in anywhere I like. I promptly dismissed that idea and told him to please do it for liability. I loved the amp, and I bought it. The same gentleman did not unplug or help in any way. Mind you, this was a Marshall TSL combo amp that weighs 92 pounds. I received zero help getting it to my car. I had to borrow a hand truck from the front, and have a complete stranger help me load it into the car because I am disabled. What a disgrace. read more

On March 15 I took my 20 yo Fender Jazz bass in for repair. It needed a new input jack. The technician Rosie looked it over and also determined the action needed to be lowered. The needed repairs were completed in about a half hour. I am amazed at how easy it plays now. Great job Rosie! I recommend Rosie to anyone needing work done on their guitar! read more

I have stopped by for a microphone. The person had minimal interest to share the mechanism of the microphone. Asked me to buy usb cords where it comes already with it. The shift manager was quite rude as well. read more

Fraudulent business practices & rude/unprofessional staff. They listed a specific power amp for sale at this location. The GC used gear website showed one model in the pictures (a Crown "Power Base 3" [aka-the model I actually wanted]) & a different model (a Crown "Power Base 2" [a less powerful model]) in the title. I called to confirm whether the image was correct with an incorrect title or vice versa; I was ASSURED that the image was correct & the title was not. After confirming that I couldn't process a layaway over the phone w/o visiting my local store, I advised "Brittany" that I was on my way to my "local" store (11 miles away from home) to run my card & complete the layaway. Less than 20 minutes later, the listing disappears as i'm halfway to the store. I call back in to inquire, & another rep laughs as she tells me that the amp must have "sold" right after I got off the phone. Yeah right. I file a BBB complaint. 2-3 days later, the listing suddenly re-appears. I decide to take the incompetent salespeople out of the equation & avoid a repeat by just buying the amp on the GC website (paying IN FULL/no layaway). The next day I call in to inquire about what seemed to be an invalid tracking number. They put the "manager" on the line (who ultimately turned out not to be the manager at all), & he says that it won't ship out until the following Monday. Great... It finally arrives at the end of that next week & they somehow dug up (& shipped) the model amp that was actually in the TITLE, after specifically stating that they were selling the amp in the uploaded PICTURES; Totally different faceplate, totally different serial number. In other words, they ran a scam on me, which is a first in all of the MANY years I have been doing business with Guitar Center. At this point it was too late to return the amp at my "local" store as the store was already closed. This forced me to return it the next business day. I filed a complaint at the Guitar Center website, sharing my experience, after which point I received a call from the REAL manager a few days later (I was lied to previously by some random kid at the store who claimed to be the manager [which speaks volumes in regards to the unprofessionalism at this location]). The REAL manager gave what felt like a "forced" apology, then simply offered to give me a discount on a NEW amp. I'm like wow, SERIOUSLY? That's your best attempt at making this right, by attempting to coax me into spending even MORE money at your joke of a Guitar Center location?? Mind you, the amp I was attempting to purchase was an older model, they don't make them like that anymore, I buy older used items specifically for the better build quality (along with the desire to save some cash), & if I had the money/desire to buy a NEW amp, I would have bought one to begin with. I explained that the purchase was just to get me by until i'm able to purchase a system w/ built-in power (i.e. QSC K series, Yamaha DZR series), after which point he quickly ran out of steam & rushed me off the phone. Not that it was the purpose of my complaint, but if I was in his position, I would have at least offered a gift card or something that doesn't force the customer to spend money solely at MY specific store, but he clearly didn't feel like my terrible experience at his store (with his lying/unprofessional employees) warranted that. Whatever. All I can say is if you screw me over once, you offering me a "discount" on my next purchase (at YOUR store location) surely won't encourage me to give you a shot at screwing me over a second time... So much could have been avoided here, yet this store just missed the mark on so many levels & I will never shop at this Guitar Center location again. BOTTOM LINE; If you enjoy bait-&-switch advertising (+having your time/money wasted, as you purchase misrepresented items from dishonest/rude/lying salespeople), then you should be fine here. Otherwise, RUN the other direction. You've been warned. read more

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They have tons of stuff here new and used. It's also not just guitars. They have drums, keyboards, DJ stuff, mics even weird stuff like maracas made with gourds and those giant aborigine horns. They also have classes. My son takes guitar classes with Alex and really enjoys them. As long as kids are having fun they will learn and he does. The only really bad thing I can say is the used stuff seems priced pretty high. New guitars seem priced equally everywhere. Like maybe manufacture set. Accessories cost more than can be found online. But they also employ a ton of local people. So if you need help there is always someone knowledgeable to ask. It's actually staggering the amount of employees in here any given time. read more

Guitar Center - Guitar lessons with Alex! - Musical Instruments & Teachers Near Me - Springfield, Missouri

Guitar Center fucking blows. I went in there to sell a ESP B-50 and I had to wait for over 45 minutes for them to give me a price only for them to tell me they were out of cash and had to give a prepaid card for $175 instead. Then I activate the card and it only had $113 on it so I called and spoke with a manger that didn't even resolve my issue and just blamed it on his employee and said well sorry man that's all we can give you so fuck you and your stupid hair read more

They have great selections. The guitar and bass staff is amazing and love to help you. However, the drum staff dint let me and couiple of guys test some drums. Anyways overall; awesome time. Best place you could go. read more

Was ignored for over 30 minutes when store was not busy, and could not get any help. Only needed to pick up some more drum sticks. Employees are too busy playing to sell anything. I will just order everything from Amazon, they don't ignore paying customers. read more

Went in to get the neck adjusted on my guitar, which I recently purchased from them. No one there could make a simple adjustment. Said to come back the following Tuesday. Offered to trade up and they offered half of what I paid for a basically brand new guitar. Absolutely no help whatsoever. read more

Visited twice to purchase a Taylor guitar. Waited 30 minutes and nobody offered me any assistance. Went to another music shop in Springfield and made the purchase. I feel guitar center in Springfield needs more employees. read more

We bought a keyboard there for my grandson and asked them to price match. They worked out a good deal for us. When we opened the package at Christmas one of the pieces we thought we had negotiated for was not there. When we told them what happened they went and got one off the shelf without any hesitation, rang it up and gave it to us at no charge. We were very pleased with the customer service when we bought it and when we had to come back. GOOD JOB GUITAR CENTER! WE WILL BE BACK!!! read more

While they have a large selection of guitars and amplifiers there employees aren't the best at dealing with customers. More than one occasion that I have been to the store that I couldn't get a employee to wait on me or answer a question. The times I did get a employees attention they were very vague on the questions I asked pertaining to a guitar or where trying to get more money out of a guitar that was marked down to a discounted price that had been advertised but they didn't want to sell it for the advertised price. Or they were to busy playing the guitars or other instruments in the store to be bothered to notice me. I don't do any business with them anymore due to this. If I need music gear I go to Pallen Music they treat me good have good knowledge of there stock and have great customer service. read more

Hands down the best selection of gear in Springfield! Tons of gear to check out, and they're cool with you testing it out as well! Come play the drums, guitars, basses, keys, etc. They're cool with it all. The staff is knowledgeable, and will beat any price that's thrown at them! I don't buy gear anywhere else but here. read more