I paid Palen music center $250 dollars for a PLEK. I asked for a plek a setup & a problem with the…read morebridge to be fixed. Danny the Luthier there i guess called & left a message saying No problem me & my associate will have this done in a couple days. I returned there call for two days & never got an answer or a call back. Called the store, Your guitar is here & done. They were doing a pod cast so it was very loud. & by the way they started making people pay for repairs & plek up front. They never offered to take me to another room or plug in to make sure I was happy with my guitar. They were super nice when I came in the first time but when I came to get the guitar they were rude. So when I got home, he did plek it I think but no setup at all. The neck had way to much relief. I took the strings off made sure my neck was level started checking it with my fretrocker 6 out of 24 frets were high. No wonder they make u pay up front. Nothing was done to the bridge either.Danny close enough strikes again. I nick named him that because I spent two days with him at the Palen shop watching him take people's guitars & be doing setups like action, neck relief nut height & being off quite a bit & say closed enough. lol I even saw him do that on one of the pod cast & then say , r u recording? ,Yes, whoops... He is very rough & disrespectful to other people's instruments. Several months ago I talked to Danny close enough on the phone. He was very nice to me & offered to help me with some things I didn't know how to do on my guitars. I had just gone through a heartbreaking divorce. Being able to learn from a real Luthier was a God send. I got to the shop & he scanned me & looked at me like I was a bug that needed squashing & never invited me to came in. I guess we were going to stand in the parking lot. Can we go in??? Yeah ok he finally said. Then he started to make fun of me for have my Jackson in a bag. It's all I've got bro... My emotions are already all over the place & this guy. So my fender needs a nut i just don't know how to cut one right & perfectly as possible not just close enough. Anyway he plek it & then tries to charge me for it. I had hard tailed the bridge so when u loosen the strings the bridge likes to come up on the posts so u have to make sure when u tune it back up that it's in the right place. So I tell him to watch for that. He tunes it up & just hits the bridge with his palm & it pops down. My USA fender stratocaster. He treated my 1990s Grover Jackson the same. None that ever got repaired. This guy had me crying to the point of suicide & mad enough to hurt him badly. Thank God I did not do either one. But I got over my divorce & Danny close enough being an ass. But I wouldn't ever do any business with Palen music center Springfield. Because this is how they treat people. Sincerely Brian Jacobs. Ps The frets were not polished. The nut slots were not cut to the string gauge I wanted. intonation wasn't set It wasn't tuned right. Nothing. Thanks alot Danny close enough! I will tell everyone how bad of a Luthier u r!

Went here on advice from a ephonium player friend to get slide work done on a trombone, I realize…read moreslide work is kinda a black art, however they charged me for repairs and only cleaned the slide no repairs done slide still has a dent and was not aligned, now i have a gig and have to pay again to get the work done elsewhere... at least they didn't make it worse I guess... either actually do the work or don't offer the service!!!

Great instruments, very good service. Accommodating sales staff. easy returns. They sent a gift…read morecard with my purchase.

Back in town and you know I just had to swing by again. This time I took an Ibanez AW I've had for…read moretwenty years with me. I've owned Martins, Epiphones, and so on during the last twenty years but my Ibanez is by far the best, not because of the way it sounded (but yes it sounds awesome) but because of the way it feels when I play it. I have small hands and finding the right neck is something I've always struggled with. My Ibanez always felt just right though. So after years of struggling I just said screw it, I'm going to do it the easy way. Walking into the Acoustic Shoppe with my saddest puppy dog eyes on I walked it over to their luthier Liz. I asked her if she could measure the neck shape, radius and nut width and point me in the right direction. She was more than happy to take some time off of her current project to do so and when she was done because the salesmen were all occupied she pointed me in the direction of five different guitars by Breedlove and Eastman, and suggested I start with them. When an associate became available she snagged him and gave him a brief explanation of what I was looking for. Step in Corey. Man that dude rocks! He saw that I had narrowed it down to three guitars by the time he showed up, and spend the time to go over the pros and cons of them. He's one of those musicians who can show you what a guitar can sound like, without making you feel like an idiot for how you play it after he hands it back to you. That's kind of a rare quality in somebody selling guitars. He was extremely patient and after twenty years of trying to find that perfect guitar he knew I wasn't going to make a snap decision. It didn't matter that I wasn't looking for a $3,000 guitar. He just wanted to see me walking out the door with a guitar I was going to actually want to play. So not long after that I walked out with my new Breedlove Discovery S in mahogany. I've only set it down long enough to eat, sleep and write this review. Man I finally own a guitar I love as much as the first one I got twenty years ago!

I posted a negative review yesterday and within minutes the owner publicly responded with a comment…read moreand included an email address to "resolve" the situation. I emailed immediately, ready to work this out privately, and have received no response. It appears communication only happens when it's for public viewing. In my email, I asked whether they record phone calls. When I spoke with Candace, she clearly told me that if I paid $206.97, the warranty would cover the instrument repair. I wrote down her exact words as she was speaking. Less than five minutes later, while I was on the phone with Amanda, Candace denied ever saying that -- essentially implying that I was being untruthful. I sent a follow-up email and still have not received any reply. At this point, I have contacted the Better Business Bureau and informed our band director of my experience so he can consider using another company in the future. Consumers deserve transparency, accountability, and consistent communication -- not responses only when the situation is public. WARNING: Please consider this experience carefully before choosing this company.

Only and I mean Only place to shop !!!! Great guitars , great service Helpful finding what you…read more want ,Not what they would like to sell and always respectful

After being in chamber chorus in high school and not really singing for 20 years I stumbled upon…read moreCutt Above and to my surprise I didn't realize how much I missed singing! In a few lessons with Jason I received more tips and felt like I developed my voice faster than I could have imagined. If you're already a well trained singer, you've ever been curious about your potential as a singer, or used to sing and miss it terribly Jason at Cutt Above will help you find your voice (not to mention his online resources are pretty awesome too). The studio location is also convent to downtown, beautiful, and has wonderful acoustics.

Jason is the BEST of the BEST. This isn't an exaggeration. The amount of care and encouragement…read morepaired with technical ability is seriously worth every penny. I'm surprised that he doesn't charge more. If you want to quality lesson at FULL VALUE schedule yourself or your kid for as many lessons as possible. He's fully invested in not only making you a better singer but a better person in general with the amount of 1-on-1 care he provides. Take his lessons now. You seriously won't regret.

Rude staff - all of the men who showed nothing but stuck up behavior over asking if they sold…read moresilicon guitar pick holder necklaces seem pretty found of themselves -- the only person worth looking twice at was the light skin man behind the counter. I think some of these guys who think they're guitar king need a reality check & to go take a bath. 10/10 go to PALEN

I paid for guitar lessons I got one lesson done. I try to do other and they keep on changing the…read moretimes on me so I told him I wanted my money back and any money back. The manager never called me. The lady Kate said she was gonna try to work on it, but I think it's very unprofessional will not refund my money. I not recommend the company .

I think that Pelegrinos is the place for art and musical instruction/lessons. My son is in the…read moreband program and he loves it.

From the owner: We started in business not only to be able to teach our students, but to provide a fun and safe…read moreenvironment for them to play. All of our instructors are professionals that currently play outside of the school.

Our two daughters and I had the fortune to meet and start lessons with Miss Lisa more than 6 years…read moreago. At first it was only my girls. It did not take too long to notice I wished I had a teacher like her when I was a child. I was lucky she found a spot for me and I joined only a bit later (after hiatus for 30 years). Miss Lisa is not only a talented pianist and professional but also a truly inspiring outstanding instructor. My daughters and I keep learning new things every week and have made progress much faster than expected. We always look forward to attending her lessons. We enjoy her positive energy and deep love for music. We highly recommend Miss Lisa to anyone who is interested in learning piano and developing a never ending repertoire that combines beautiful pieces from all styles and vintages.