I posted a negative review yesterday and within minutes the owner publicly responded with a comment and included an email address to "resolve" the situation. I emailed immediately, ready to work this out privately, and have received no response. It appears communication only happens when it's for public viewing. In my email, I asked whether they record phone calls. When I spoke with Candace, she clearly told me that if I paid $206.97, the warranty would cover the instrument repair. I wrote down her exact words as she was speaking. Less than five minutes later, while I was on the phone with Amanda, Candace denied ever saying that -- essentially implying that I was being untruthful. I sent a follow-up email and still have not received any reply. At this point, I have contacted the Better Business Bureau and informed our band director of my experience so he can consider using another company in the future. Consumers deserve transparency, accountability, and consistent communication -- not responses only when the situation is public. WARNING: Please consider this experience carefully before choosing this company. read more

Only and I mean Only place to shop !!!! Great guitars , great service Helpful finding what you want ,Not what they would like to sell and always respectful read more

So many Tayler guitars! More of a selection than I have seen anywhere else in my life! They also have a great selection of Breedlove guitars too. The prices were surprisingly good considering this is a small independent shop without the buying power of say Guitar Center. The employees were super friendly, and encouraged me to pick 'em up and give them a strum. Unfortunately they seemed to focus strictly on a few brands so there weren't any Epiphone's that I could find but still a great place for your gear. read more

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Needed a guitar restrung. Caleb was great. Friendly, fast and professional. No appointment needed. Had a nice selection of strings on hand. Large inventory of high end guitars. A great find! read more

I do not recommend them for a violin bow re-hair. Biw looked awful and the price is high. There is not enough competition for this type of service in Springfield. If you can, I highly suggest driving elsewhere for this type of service. Not to mention It took two weeks. read more

We live in California and were headed to Missouri on vacation. The kids play the cello and violin. Our conundrum was that the kids needed to practice and it really wasn't practical to fly with their instruments from a cost/damage standpoint. But . . . the kids gotta practice. Why, oh why, couldn't they play the piccolo and flute??? A few weeks before our trip, my wife found Springfield Music on Yelp and spoke with Mitch. The dude was helpful, accommodating, and spent a lot of time making arrangements to set us up with rental instruments. Wanna talk about delivering? Mitch was not working the day we arrived . . . However, the other employees were aware we were coming, everything was ready for us when we got there, and my son even got to try out two cellos to decide which one he liked better. Instruments . . . check! Cases . . . check! Bows . . . check! Rosin . . . check! Contracts filled out . . . check! Exceptionally reasonable prices charged . . . check! 20 minutes in and out. Everyone was exceptionally polite and did an outstanding job. On top of that, the place was impeccably clean, all the employees were beyond nice, and they had just about everything music-related one could possibly be looking for. When we went back to drop off the instruments, we got to the store about 25 minutes before they opened, as we needed to get to the airport for our flight. No problemo! There were two employees in the store who opened the doors for us and completed the final inspections and paperwork. In and out in 5 minutes! Maybe it's a Missouri thing, but where we live the employees would have ignored us while they sipped their triple mongo half-caf frapp with a sideways shot before giving anyone the time of day, then would have intentionally opened 5 minutes late. When in the Springfield area, don't hesitate to go to Springfield Music for any needs you may have. While they didn't write the book on customer service, they definitely have contributed a chapter! read more

I live in Los Angeles. I have never been to MO let alone Springfield Music. I purchased some gear from them online and the service and communication was outstanding! I got the personal touch even thou it was thru the internet. We don't have many old time music stores in LA anymore - We have the Guitar Centers and places like that but I know just from the one deal I did with Springfield that they truly care about their customers and will do whatever it takes to make them happy! If I ever have the chance to visit MO., Springfield Music will be the first place I visit when I get off the plane. Thanks again for everything. Ricky Katz Learnguitarwithricky.com read more

I wish I could give them 4.5 stars as I do not believe anyone should get 5! You want to give them something to shoot for! In Springfield Music's case they are closer to a 5 than a 4 so 5 it is. Every time I have entered this store I have had nothing but outstanding customer experiences. Staff is knowledgeable. Store is always neat and well organized. Berklee School of Music grad on teaching staff. Great music store. My music store. read more

Great Job again guys. I recently took a 91 Mexican Stratocaster and a vintage Alvarez acoustic for a full set up. Your shop Luthier is fantastic. Amazing work. I even complimented him before I left. He even came out and apologized to me that he couldn't get the action lower on the Alvarez's bridge and even gave me a shop credit. He need not worry because the guitar plays and sounds perfect. Alex did one fine job on them. I even allowed him to string both guitars with DR brand strings. Normally I use Elixir's but I decided to take a chance and try them out. And one of the sales men said that was the shop's choice in strings. They actually sound very bright and resonant. So I may start using these. permanently on my guitars. Couldn't be happier. Will be bringing in more guitars for Alex to service. read more

Update from December 2017: After I posted negative reviews on Google, Yelp and Facebook, the store manager reached out and did offer to refund my money. He was apologetic and professional, and they sent me a check refund very quickly. I considered removing the negative reviews since they did make it right, but considering that my phone calls did not get the job done and my experience was completely ignored until I posted reviews, I think that my experience is still relevant to other consumers, so I am leaving this posted. read more

This is a locally owned store. Their prices are much more reasonable than Hoover or Palen Music. On some things they can beat Guitar Center on price. The main benefit is that the staff here are friendly and eager to serve their customers. You certainly won't find that at Guitar Center. At Springfield Music they always are knowledgeable on products and if there is a question they will find the expert or research for you. I've been going here for almost 15 years and prefer it to any of the other Music stores in Springfield. read more

The staff was so helpful! They answered any questions I had and didn't mind that I came back like four times before buying my new violin, which I love by the way. They helped me navigate my payment plans with easy and made me feel good about my decision without pressuring me. Thank you, Brett and Tyler and the whole team!! You guys were great!! read more

One of the best stores in Missouri and the best store in in Springfield. The staff is exceptional and the service exemplary. Great selection of gear! I love these guys. read more

I moved to San Francisco... but if I need anything music related, I am calling Mitch and Springfield Music to help me! Great inventory, knowledgeable staff, and an amazing lessons program. I would suggest Springfield Music for all your music needs. read more

They have a good inventory & a good helpful staff. They answer every question they can & get you the answers to the questions they can't. They are also willing to order products they don't normally stock if they can. read more

I brought in my son's guitar for repair and when I got it back it was scatched up, sounded terrible, and cracks in the pickup cover. I was very disappointed in them. My 10 year old son was in tears. Go somewhere else to do your buisness. read more

The selection is good, but the management of this store was rude and very condescending. I would not trust them at all!

I had an issue with a guitar I own and the staff was helpful in their evaluation and suggestions in repairing it. Courteous and attentive is the way I'd describe this business. read more

My experience with Springfield Music went downhill fast, and then unacceptable.I bought what was advertised as a 2017 Taylor 410e-R from them on Ebay. Two days later I saw the same ad on Reverb.com. I called and got "Sleepy John" who said oh yeah and he would take it off. I asked if it had shipped yet. No. Could he please ask to have it put behind my gate? "Oh, uh, oh" said the reluctant shipping person. "I'll stick a note on it". Then I called "The Faux Sincere And Friendly Mitch The Manager". He said it would be OK and that seemed fine. They sent me a 2016 instead of a 2017. They sent a vague receipt with no serial # and no date of guitar. I called Mitch, he didn't call back. I called again a couple hours later. Then he gives me this bologna that 2016's are the same as 2017's and that sometimes the neck is made in one part of the factory and the rest is made in another part and though it's a 2017, they put a 2016 serial# on it. That he HAD sent me a 2017. ?!? He would call his rep at Taylor and get back to me. Turns out he couldn't get anyone at Taylor and he'd have to call me between 12:00 and 1:00 the next day. I was nice about it, but I was not feeling it. The next morning I left an unanswered message for the president, Donovan Bankhead, once an hour for four hours. At 1;10 Mitch called and started in on 2016 is the same as 2017, and though he did send a 2016 instead of a 2017, the specs are the same. He literally laughed at me when I told him my "receipt" doesn't have a serial# or year of guitar on it. It doesn't. There is no other receipt. I could "send it back for a full refund". A recurring theme.Yeah, right. With no receipt or anything that connects me with this exact guitar. Hmm.. I could see this was not going well. I told him to resolve this at this point I would need a written apology and a stiff refund."That's a hard no". So I asked to please speak with the elusive Donovan. Miraculously Donovan called right away. Uh oh.... He's not happy! "A 2016 Taylor 410e-R is the same as a 2017 Taylor 410e-R "??!? Talking over me and loudly ,"You're just trying to grind me down for money! your just looking to get some money$!" Thanks."You can ship it back for a full refund". He did say he was sorry for "screaming at you". And that he had the flu. There's a lot of "flu" going around these days. Guitar sales are way down, and it really is a buyer's market. The prices that are actually paid for guitars right now are mighty low. I understand it's frustrating. But that's the same for me too. I sell guitars. I don't want to interact at all with Springfield Music any more, and I'm going to keep the guitar. BUT...Sending a 2016 instead of a 2017 with that receipt and that customer service is ethically and legally unacceptable. The End. read more