Tom got me right in and gave my violin a tune up. I can't believe it's the same instrument after he…read moremade some adjustments to my setup. It sounds amazing now. He really knows what he's doing. His shop has many stringed instruments and has something for everyone whether beginner or professional. I will recommend him to all my orchestra friends. Definitely go to him if you need a luthier. He really cares about his customers and loves his craft and has very fair prices. Him and his wife are really kind people. Check his website for his new shop address.

I posted a negative review yesterday and within minutes the owner publicly responded with a comment…read moreand included an email address to "resolve" the situation. I emailed immediately, ready to work this out privately, and have received no response. It appears communication only happens when it's for public viewing. In my email, I asked whether they record phone calls. When I spoke with Candace, she clearly told me that if I paid $206.97, the warranty would cover the instrument repair. I wrote down her exact words as she was speaking. Less than five minutes later, while I was on the phone with Amanda, Candace denied ever saying that -- essentially implying that I was being untruthful. I sent a follow-up email and still have not received any reply. At this point, I have contacted the Better Business Bureau and informed our band director of my experience so he can consider using another company in the future. Consumers deserve transparency, accountability, and consistent communication -- not responses only when the situation is public. WARNING: Please consider this experience carefully before choosing this company.

Only and I mean Only place to shop !!!! Great guitars , great service Helpful finding what you…read more want ,Not what they would like to sell and always respectful

Ken is super knowledgeable- he's been in the industry for a couple decades and really understands…read morethe full scope of the mold space. Highly recommend working with this company

You guys (and gals), if you are in the 417 area and need any inspection for…read moremold/allergens/asbestosis/air quality I would HIGHLY recommend Sean from Archway Inspections!!! He was so kind, helpful, friendly, and just an overall a wonderful human being. Sean went above and beyond to make sure we understood everything that was going on and took time to answer all of our questions. Great guy! He left us 100% confident in the testing, results, and further steps to take. You could tell he really takes pride and pleasure in helping people. Go give him a call!!!

Jim Hearn helped us find and purchase the perfect piano for our son. We are so happy with our…read morenew-to-us baby grand and highly recommend Piano Craft.

Excellent and knowledgeable staff- very friendly and comfortable environment. So pleased with our…read morepurchase.

Great experience. Solid customer service and the product never disappoints. Bought a few pieces for…read moremy wife and she loves them!

I've been a loyal customer of Maxon Jewelers for more than a decade, and under Rick and Jane's…read moreownership it was always a fantastic place to shop. They consistently delivered exceptional service and were able to source hard-to-find pieces--even models like the Daytona. During my visit this past weekend, however, the experience was completely different. I was surprised (in a good way) to find a consigned watch (AP RO) that matched exactly what I had been shopping for. Unfortunately, the manager had very little information about the watch (ie: original papers, etc). After waiting around for quite a while, I realized he was busy on the computer finalizing another transaction instead of helping me. I eventually left my contact information and walked out. The manager never followed up. Overall, a very disappointing experience. I won't be returning.

My experience with Wand's was A+. The measures were taken for an odd size watch band. Also, turn…read more-around time between ordering the new band and pick up was much quicker than anticipated. Highly recommended customer service and well- satisfied with all aspects of this business.

The customer service was excellent. The ring repair what we hoped for. Great family business.read more

I made an appointment more than a week ahead for a Saturday at their suggestion. The time cam and…read morewent. I called and no answers. Left a voicemail. Called back 20 minutes later and he said he had an emergency. Maybe he did, but he didn't elaborate to make it sound believable. Sounds like he forgot. Back to the drawing board. Meanwhile, my couch is still broken.

I had a minor repair on a large piece of furniture. Bob came on time and made the repair during the…read moresame visit. You can't even tell where it was damaged! He gave me a very reasonable estimate for refinishing a piece of furniture. He'll get that business just as soon as I can do it. Highly recommended! Other shops wouldn't bother with pickup or delivery. Their loss! Bob does excellent work.

I was very pleased with Gregg. Another well known local shop worked on my mower and charged me…read moreover $200. Still was missing and blowing smoke. Gregg picked it up and repaired it. Runs fine now.

I responded that I would not recommend this company's service on their Facebook page due to poor…read morecustomer service which I experienced during a service inquiry. The company, and the owner of the company from his personal account, launched into an attack asking for a receipt. I did not proceed with having my mower serviced here because of the poor interaction during my inquiry, thus I did not have a receipt. The owner, as the company and as himself, attempted to find my place of employment (which for some reason he believed was Springfield Catholic Schools), tag them, and defame my morality. I do not work for the Springfield Catholic School System, and am appalled he involved a religious institution in his absolutely unhinged exchange. At best, this man is unhinged, at worst, he is dangerous. Tracking down (or trying to) personal information about someone that leaves a poor review is dangerous. My recommendation would be to avoid this gentleman and company rather than risk displeasing him and experience what I did.