First, let me say I did an online order to pick up in store so I wasn't in there for an extended…read moreperiod. However, as soon as I walked into the door I was greeted and helped immediately. While my items were being grabbed, I noticed that every customer had a representative assisting them. And given this is Mother's Day weekend, they were properly staffed on this Friday. Well done! I was in and out of the store under 5 minutes with a smooth transaction. This is what I'm-store pick up should be like.

I've always been a fan of B&BW products, especially the candles, they have a long burning time and…read moreactually fill the room with the amazing scents they offer. The hand soaps and lotions are also very great products, as well as the wallflowers. One tip is to sign up for the email list, you'll receive coupons via email and in the mail. On thing I've never been a fan of, at this location, is the customer service. At most locations the employees are quite personable however this isn't the case here.

The PEEPS Display always catches my eye. It's so cute and playful. Even though I'm not a fan of the…read morelotion scent. I still love how FUN the Easter display is. This store always provides amazing customer service. I am usually greeted with a smile and warm welcome. This visit was no different as I walked into the store with polite employees. The staff were so friendly and helpful. My experiences are so pleasant that it keeps me coming back. This store is well stocked and clean. It's always great seeing new scents and products. After playing around with lotion I settled on a scent. My cashier checked me out quickly and effortlessly. She made sure to enter my rewards account for credit. I left in a good mood. All the lovely scents and aromas in my nose. I am happy with my shopping experience.

This store always smells delicious when you walk in. How they keep the multiple scents separate…read moreamazes me. So glad they do, otherwise it would be a severe case of overload on the olfactory system. The gals that work here are helpful and enthusiastic about the products they sell. I have never felt pressured to purchase an item from bath & body works. The product sells itself. Either you like it or you don't. It's that simple. I love the idea that they have a sink to wash off a product or try a new product! Money well spent on service by having a sink in the open for customers to use. This store is awesome when it comes to customer service.

11/10/21- Allen Premium Outlet…read more Thanks for the great customer service Ms. Jasmine and the lady up in the Entrance. See you again :-) Jjay R1616

This is in the outlet mall, but i don't usually stop by here since i'm not actually sure if it's an…read moreoutlet? they seem to have the typical B&BW merchandise and prices. it's not like the outlet in San Marcos when they have older season's product and drastically reduced prices. However, i was christmas shopping and noticed a lot of people entering the store and a lot of people leaving with big bags of stuff. so i decided to go in and check it out to see if there was something special going on, and indeed there was! i've heard of candle day, but having more than enough candles to last years (yes, i hoarded my favorite scents and have more than i need) i didn't feel the need to by more. but on this day, it was body care day! that means that ALL BODY CARE items were $4.95 each! and you can use coupons if you have any on top of that!! any body care item meaning, lotions, creams, sprays, shower gels, etc were included. even the more expensive apothecary line with essential oils (my absolute favorite) i stocked up on some of my favorite apothecary scents and even got some additional for presents. i love B&BW as gifts because they will give you free tissue/bags/ribbons etc to wrap the product in. it's always pretty and makes it look really nice when presented to others. personal shopping tip. i like to either make B&BW the last stop on my shopping route or make sure that i'm parked nearby. since i know that if i do end up buying anything here, it'll be heavy and i don't want to carry that stuff around as i continue to shop, so i make sure i can either go straight to my car to drop it off, or leave.

I hadn't shopped at Bath & Body Works in quite some time. I stopped in today to make an exchange…read morefrom a Christmas gift I received yesterday. The front door greeter was friendly and welcoming, which I appreciated. Unfortunately, after that initial greeting, no one asked if I needed help during my time in the store. When I checked out, the cashier, Janet, was noticeably unfriendly and seemed bothered by my presence. Her attitude made the experience uncomfortable and unwelcoming. Because of the service alone, I will intentionally drive out of my way to shop at a different location in the future. I enjoy the products, but customer service matters, and I don't want to shop somewhere I feel unwanted.

12/1/23: I enjoy going to this location, although the store at Firewheel is much closer to me. I…read morewanted to take advantage of the candle sale. Brandy and Jolie were great in assisting me while I was making my purchases. I bought more than what I could carry in the store, so they helped me by putting the candles by the register. This location is very clean, and it seems larger than the Firewheel location. In any event, the customer service here far exceeds the Firewheel location. I'd rather drive a little farther and be treated as a valued customer. There is plenty of parking available.

I love this location!!! The staff is very friendly, and the store is very clean and organized. The…read moreparaffin lotion is the best!! They had a special price of $3.00 today. I bought several but should have purchased all of them!

Staff here is always really friendly. There was a lady named Marsha and she was just the sweetest…read more She'd always ask you if you were finding everything alright and would provide her recommendations if you needed them. Because of Covid, they are limiting customers to 24 at a time so if you're going for a sale, you may need to wait outside.

Wow. Rudest bath and body works ever. I just left there and was not greeted or spoken to by any of…read morethe (at least) ten employees there. The cashier rudely stated my total and basically shoved the bag at me saying, "enjoy your evening. NEXT!!!!" I shop at bath and body works to relax and enjoy my time there. What a shame this location has lost a customer for good.

Only reason I'm giving a 5 Star rating is because of Savannah, who checked me out! She was sweet,…read morepatient and also gave me her recommendations! I would have gave you a 3 star review, because when I usually walk in, I get welcomed. Not once ddi me or my daughter get welcomed, due to 4 of the employees stocking.

Great customer service from Stacey! Extremely helpful and polite. I will be coming back thanks to…read moreher. 11/16/25.

Great new location in Plano at Park and Preston. This was the store in Willowbend Mallread more

Excellent customer service. Atmosphere smelled great, awesome music. If you want to buy Christmas…read moregifts here is definitely the place.

Andrea is rude and not helpful. Go to a different location. Do not go there. I do not recommend…read morethis place.

James was the best in store manager ever ! He was able to help me when the customer care phone line…read morecouldn't. Thank you James for helping me!

Lexy and Carol have the energy to uplift many stores! Somehow the Stonebriar location has managed…read moreto harness the energy and disperse it piece by piece to their customers. Today I received this energy and warmth in such a way that I will drop in often for a recharge and all of the wonderful products that B&BW has to offer.