First, let me say I did an online order to pick up in store so I wasn't in there for an extended…read moreperiod. However, as soon as I walked into the door I was greeted and helped immediately. While my items were being grabbed, I noticed that every customer had a representative assisting them. And given this is Mother's Day weekend, they were properly staffed on this Friday. Well done! I was in and out of the store under 5 minutes with a smooth transaction. This is what I'm-store pick up should be like.

I've always been a fan of B&BW products, especially the candles, they have a long burning time and…read moreactually fill the room with the amazing scents they offer. The hand soaps and lotions are also very great products, as well as the wallflowers. One tip is to sign up for the email list, you'll receive coupons via email and in the mail. On thing I've never been a fan of, at this location, is the customer service. At most locations the employees are quite personable however this isn't the case here.

11/10/21- Allen Premium Outlet…read more Thanks for the great customer service Ms. Jasmine and the lady up in the Entrance. See you again :-) Jjay R1616

This is in the outlet mall, but i don't usually stop by here since i'm not actually sure if it's an…read moreoutlet? they seem to have the typical B&BW merchandise and prices. it's not like the outlet in San Marcos when they have older season's product and drastically reduced prices. However, i was christmas shopping and noticed a lot of people entering the store and a lot of people leaving with big bags of stuff. so i decided to go in and check it out to see if there was something special going on, and indeed there was! i've heard of candle day, but having more than enough candles to last years (yes, i hoarded my favorite scents and have more than i need) i didn't feel the need to by more. but on this day, it was body care day! that means that ALL BODY CARE items were $4.95 each! and you can use coupons if you have any on top of that!! any body care item meaning, lotions, creams, sprays, shower gels, etc were included. even the more expensive apothecary line with essential oils (my absolute favorite) i stocked up on some of my favorite apothecary scents and even got some additional for presents. i love B&BW as gifts because they will give you free tissue/bags/ribbons etc to wrap the product in. it's always pretty and makes it look really nice when presented to others. personal shopping tip. i like to either make B&BW the last stop on my shopping route or make sure that i'm parked nearby. since i know that if i do end up buying anything here, it'll be heavy and i don't want to carry that stuff around as i continue to shop, so i make sure i can either go straight to my car to drop it off, or leave.

I hadn't shopped at Bath & Body Works in quite some time. I stopped in today to make an exchange…read morefrom a Christmas gift I received yesterday. The front door greeter was friendly and welcoming, which I appreciated. Unfortunately, after that initial greeting, no one asked if I needed help during my time in the store. When I checked out, the cashier, Janet, was noticeably unfriendly and seemed bothered by my presence. Her attitude made the experience uncomfortable and unwelcoming. Because of the service alone, I will intentionally drive out of my way to shop at a different location in the future. I enjoy the products, but customer service matters, and I don't want to shop somewhere I feel unwanted.

12/1/23: I enjoy going to this location, although the store at Firewheel is much closer to me. I…read morewanted to take advantage of the candle sale. Brandy and Jolie were great in assisting me while I was making my purchases. I bought more than what I could carry in the store, so they helped me by putting the candles by the register. This location is very clean, and it seems larger than the Firewheel location. In any event, the customer service here far exceeds the Firewheel location. I'd rather drive a little farther and be treated as a valued customer. There is plenty of parking available.

I love this location!!! The staff is very friendly, and the store is very clean and organized. The…read moreparaffin lotion is the best!! They had a special price of $3.00 today. I bought several but should have purchased all of them!

Staff here is always really friendly. There was a lady named Marsha and she was just the sweetest…read more She'd always ask you if you were finding everything alright and would provide her recommendations if you needed them. Because of Covid, they are limiting customers to 24 at a time so if you're going for a sale, you may need to wait outside.

Wow. Rudest bath and body works ever. I just left there and was not greeted or spoken to by any of…read morethe (at least) ten employees there. The cashier rudely stated my total and basically shoved the bag at me saying, "enjoy your evening. NEXT!!!!" I shop at bath and body works to relax and enjoy my time there. What a shame this location has lost a customer for good.

Only reason I'm giving a 5 Star rating is because of Savannah, who checked me out! She was sweet,…read morepatient and also gave me her recommendations! I would have gave you a 3 star review, because when I usually walk in, I get welcomed. Not once ddi me or my daughter get welcomed, due to 4 of the employees stocking.

As soon as I walked in the store, I was greeted with a friendly hello and a warm smile. The store,…read morewas so organized and clean and smelled, beautiful, with all the wonderful fragrances, that the store has to offer. They, have some new fragrances, out for this fall and I'm loving all of them. Bath and Body Works, has always been one of my top stores, to go and just shop around and enjoy the refreshing sents, both at the same time. The sale clerks, are wonderful and very much helpful, in finding you whatever, you may have idea for your scent of the month. I just love, this store.

I am taking time to write an epic review because of the highly inappropriate behavior of store…read moremanagement, which ignited the spark for my decisive Bath & Body Works revolt... This was one of the worst experiences I've had at any Bath & Body Works. Buying, and even exchanging candles, should be relaxing and enjoyable, not stressful. I brought in brand-new, never-burned fall candles that that are currently on the shelves. When I received my online order after blind buying, I decided that I did not like several of the scents. These were brand new candles, I had my online order number, and my Bath & Body Works app contains my complete purchase history. This should have been a simple drama free exchange. Instead, Marley instructed what an apparently new employee to process the transaction as a "no receipt" return. I immediately said I was not comfortable with that because I did have proof of purchase. Customers should not be asked to process legitimate purchases as "no receipt" returns simply because the company's online and in-store systems don't communicate effectively. Throughout this unnerving lengthy interaction, I did not raise my voice. Marley, however, repeatedly raised her voice and becoming increasingly agitated. She proceeded to waste even more time "mansplaining" some policy to me that has never been my experience doing an in store exchange. instead of listening and trying to resolve the issue, she kept this incessant verbal loop going. I even told her there was no need for the situation to escalate over a simple candle exchange. The interaction took place at the front cash wrap, in full view of other customers, making what should have been a routine exchange feel like a public ordeal. I left feeling embarrassed and singled out. To make matters even more confusing, after processing the return, Marley rang up the replacement candles as a new purchase and showed a total of approximately $65. I had brought in current candles to exchange for other current candles of the exact same price that were on the sales floor. To save my sanity, I asked her to simply give me back the candles I brought in because I had used a 20% coupon. She told me I could not buy them back for the same price. This was my final breaking point with Bath & Body Works. Just a money grab... Bath & Body Works mass markets to what they call "consumers," not customers, to purchase seasonal collections, "limited-edition" fragrances, and online "exclusives'l many of which are blind buys because customers cannot smell them before purchasing. If that is the company's business model, then the exchange process should be easy, respectful, and customer-friendly when someone simply doesn't enjoy a fragrance. Instead, what should have taken just a few minutes turned into a 40-minute ordeal. It was 40 minutes of my vacation time that I will never get back. I walked into the store excited to smell more of the new fall collection and exchange a few candle scents. I left feeling upset and embarrassed over what should have been a routine transaction. More importantly, this ordeal was not fair to the other customers waiting in line. If I had been one of those customers observing this ridiculous drama over a simple exchange, I would have put down my basket and walked out. I have seen shoplifters running out with overflowing baskets being treated better than I was in this store. This experience has made me seriously reconsider shopping with Bath & Body Works. Premium customer service is about treating loyal customers with courtesy, respect, and professionalism. This company will never move beyond its current status given the increasing lack of service as made blatantly obvious in this store visit.

Randy was amazing in helping me find the scents that I love. Him and other employees were very…read morehelpful! 10/10

Excellent customer service. Atmosphere smelled great, awesome music. If you want to buy Christmas…read moregifts here is definitely the place.

This store is located inside Stonebriar Centre mall. The store was bright and well spaced out. The…read moresink areas, with inviting mirrors and cute "bubbly" light fixtures, were located in the center of the store. I love to go into the store to sample the various soap scents I'm interested in trying out. There was a wide variety of scents to check out. I always lean towards a lemon or orange scent for my kitchen. Bathroom scents range from seasonal to a clean ocean fresh scent.

Lexy and Carol have the energy to uplift many stores! Somehow the Stonebriar location has managed…read moreto harness the energy and disperse it piece by piece to their customers. Today I received this energy and warmth in such a way that I will drop in often for a recharge and all of the wonderful products that B&BW has to offer.

I often use Sephora for certain brand access. This particular Sephora has trouble hiring helpful…read morestaff. Consistently when I visit, staff simply do not want to help. When staff act this way consistently usually the root cause is leadership. Additionally, when you need to test product the lighting in the store is very poor making it challenging to see how the product looks on you. Couple that with many staff not motivated to help and you create a situation where customers either are not set up to purchase or end up purchasing poorly matched, causing a need for returns. Thus adding to the cycle of employee grievance. After my most recent similar experience I went immediately across town to Ulta, got friendly help, and a purchase that I needed. While I want to rate three stars because at least of the certain products I can only get at Sephora, I have easy access to. I feel inclined to rate lower for poor staff behavior, unwilling to help, poor lighting, and their wierd policy they won't match foundation without giving them your phone number. That violates data privacy to withhold services in exchange for private information.

I went in there for the 2nd time and all the amazing ladies that helped me were so amazing, sadly I…read moreonly asked for Dalyla's name, but even after asking many questions they all came over helped me and even hyped me up as I wasn't feeling that confident with a makeup product I was wearing and they helped me and walked me through every question l had, and walked me through the steps, and I loved it, everyone was patient and always smiling. I will definitely be coming back!! :)