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When i gave them a call, complaining about the soup (which clearly smelled like rotten cow's milk, i didn't even taste it because of the strong smell, i have tried this soup many times in other Thai restaurants, and this isn't even suppose to have cows milk in the first place, it should be made with coconut milk )they chose to told me immediately i was lying.
I was always very kind when trying to explain the situation.
I never write reviews this long, but I was very angry about the rude and miserable treatment I received.
It is a pity that a place like this stays in business, treating their customers the way they treated me, because you don't only pay for the food, the payment should also include good customer service for a business to work, which i did not receive.
It would have been so simple for them to just offer a replacement or even an apology, but NO! they immediately assumed i was lying, denying was i was telling them
Never in my life have I've been treated like that on a restaurant.
They treat their clients with arrogance, when we are the ones who make the business grow.
The taste of the food is ¨okay¨..., but the portions are very small.
To all my family and friends, my recommendation would be to avoid eating in a place where they treat you this way, if you want good Thai food in Tijuana i would recommend Katai next to Hotel Sevilla, the taste of the food and the customer service is superior BY FAR !
Al comunicarme al restaurante, por la queja de ésta sopa (que claramente olía a leche de vaca echada a perder) optaron por defenderse... por solo 20 pesos...
Yo siempre fui muy amable a la hora de tratar de explicar la situación.
La verdad casi nunca comento nada, y menos tan largo, pero me enojó mucho el trato tan déspota y miserable que recibí.
Es una pena que negocios así, sigan funcionando, que no le dan la razón al cliente, porque por algo se está pagando, no solamente el consumo del alimento sino la atención y como se dicen las cosas.
Tan simple que hubiera sido cambiarme UNA SOPA de 20 pesos.
Tratan a sus clientes con prepotencia, cuando nosotros somos los que hacemos crecer al negocio, recomendando, etc.
El sabor de la comida es mediocre, y las porciones son pequeñísimas, siempre se queda uno con hambre.
A todos mis amigos y familiares de playas, mi recomendación sería evitar comer en un lugar donde te tratan de ésta manera, y mejor ir a Katai por el Hotel Sevilla, el sabor de la comida es superior POR muchísimo y más importante la atención al cliente es Excelente !
When i called to complain about the soup ( which smelled like spoiled milk) they just tried to defend themselves read more