I've seen the reviews on here about awful staff and rude behavior. I must say i have never experienced this here. I have been coming here for years and have never ever had a bad experience. My Dr. Dr. Bernard is amazing and i would never want to see anyone else. She had a nurse who was with her for years before she retired and i still miss her. The nurse she has now is amazing too. The front desk staff is always so amazing we laugh and joke and they always greet me with a smile. I have no idea why others have not had a great experience but i have always had a wonderful experience and they have always been nothing but great to me. read more

This is a horrible doctor's office and should be reported. It's an abuse of a medical license to have a business and not offer appointments or service to patients. It's impossible to get in touch with the front desk and I get routed to the after-hours service during regular business hours. The after-hours service person is very nice but complained about how difficult this doctor's office has made it to get in touch with them. DO NOT call this office. Walk away. Hope I saved you time. read more

Recommended to me by my Internist after she decided to retire. I have been nothing but pleased with the care and consideration I've experienced by the doctors and staff at Thacker and Thompson. Personally, I am under the care of Michelle Sariev and am most satisfied with the care I've received here. I find the staff to be friendly, competent and professional at all times. read more

Dr. Thacker may be great but I'll never know since I cannot get past her office staff. I called to see if Dr. Thacker was seeing new patients and the person answering the phone is by far the most rude person I have spoken to in a clinical setting especially when they the first contact for a new patient and their demeanor gives a less than stellar first impression for what sort of care and attention you will receive from the practice. This person talked over me, wouldn't let me finish a sentence, had an attitude, and could not be bothered to be helpful or kind when I was trying to establish care with a new endocrinologist. If you call for an appointment with Dr. Thacker, you will be told you need a referral and recent labs even if your insurance doesn't require it and that the office will call you to set up an appointment once they have received your referral and labs. My primary care doctor wrote a referral and I waited 2 weeks for a response. I called back to check on the status of this referral to see if I could set up an appointment to establish care. I again encountered the same gruff and rude front desk person who transferred me to Dr. Thacker's assistants voicemail. I left a voicemail asking for the status of the referral and was encouraged because I got a prompt call back. However, the person I spoke with today (who thankfully was nicer) informed me that Dr. Thacker's waiting list is extensive and it is very unlikely I will be able to establish care. Also, they claim they never received the referral, however, I can see in my PCP's patient portal that the referral was sent over 2 weeks ago. My primary care doctor also confirmed that the referral was sent over 2 weeks ago. The person at the front desk should have told me when I first called to set up a new patient appointment that Dr. Thacker was not seeing new patients due to her extensive waiting list instead of being rude and ultimately wasting my time. Also, it's fine to have office policies such as requiring a referral and up to date labs, however, it's not okay to be dishonest claiming not to have received records when there is an obvious paper trail or not being truthful about a providers availability. Atlanta is one of the most difficult places to find a competent and caring endocrinologist.But I'm going to look elsewhere since the practice has proven to be uncaring and dishonest. If I were you, I'd avoid this practice too. read more

Please pass this on, I am a 66 yr old LMSW , in home health care worker who pulled a 12 day yesterday caring for two elderly patients in their eighties. I waited 2 weeks for an appointment and am out of my thyroid medication. I am tired, but I managed to keep my appointment this morning. However this is how it went. I arrived I am fully vaccinated so did not enter wearing a mask. Upon reaching the window, I was told I needed to wear a mask I said I was fully vaccinated, but was told again, it's office policy, very curt. So I left to the parking lot to rummage my car for a mask. I am tired, couldn't find one so I grabbed a scarf and wrapped it around my face At the window once again, and I am told. No you can't wear that. It must be a mask and was handed one to wear.  There were patients in the office so I became embarrassed and flustered. and took off my scarf and placed on the mask as I was told. . Not hello, or good morning , nothing Then I was asked for my packet. At this point I explained I couldn't download it as I didn't have a working computer. The Caucasian woman rolled her eyes, got up and went to the printer and printed one out. Again I was made to feel like an incomadent imbecile. She handed me the printed booklet and asked for my insurance card. I was flustered and still tired and could not find my card. I was fully covered, and now really looking stupid. I handed the very nice Black reception ist at the window my Medicare card and explained I had United Health care through AARP plan F. She went ahead and did the computer check in for me. So I sat down to fill out the papers.   Wearing glasses I pulled my mask from my nose to be able to read the application. As soon as I did that, a nurse or tech assistant had entered the room to collect a patient came up to me and told me to pull my mask over my nose.   I explained I just pulled it down because I could not see, my glasses fogged  And was quickly told I could pinch the nose   Well by now I was getting angry. I was tired, tried to be accommodating but I was being reprimanded every step of the way. So I told the RN I was a health care worker and fully vaccinated and she said, "Shame on you,you should know better"  I told her I didn't mind following all the rules( I was a new patient) but I felt like leaving because everyone ones message to me so far had not considered my story, my feelings, and she said "you have that choice. I am the nicest person you could ever meet"  Considering where I was coming from, pulled a long stint, out of medication for a few days, waited 2 weeks for an appointment and felt totally stupid by now,  I said you're right. And I got up and left. I hope you read this as I am planning to post this. This is a perfect example why Social Workers were brought on the team in the Medical Field.  There was absolutely no Empathy extended to me! Yes you can make excuses. But no one took the time to see where I was coming from at all. And I can tell you now, judging from the office staff, I couldn't imagine the Doctors being anymore understanding. Very Sincerely Sandy Alletto Corbin MSW LMSW read more

My family followed one of the physicians to this practice when she transferred there. While she is a great physician, her nurse as well as the admin staff certainly do not meet our standards. As for the nurse, she often got our prescriptions confused (dosage, etc.). As for the admin staff.... We moved a few months ago & found a local physician in our new town. When I requested to have our records transferred (just as I had done so THEY could receive records from all of our previous docs), I was sent a separate $25 bill for each of us. I called, assuming they thought I needed hard copies for personal use....nope. There is a fee to transfer ANY records. I have dealt with Chronic illnesses my entire adult life, and have had to have records transferred - due to moves or needing to see specialists - at least a dozen times and this has never happened before. Ever. read more

I am leaving this review because I was very frustrated with my treatment at this practice. I had a 9 AM appointment and was 15 minutes late due to Atlanta traffic and extenuating circumstances which I could not avoid. I signed in at 9:15 AM, paid my co-pay, and waited for my appointment. The nurse came out at 9:30 and told me Dr. Thompson wouldn't see me and I had to reschedule. I left without being reimbursed for my co-pay and now have to go through billing to be refunded. I have been a patient at Thacker, Thompson and Bernard for 4 years ( additionally, I have referred 3 family members to their practice) and have sat in the waiting room multiple times for 45 minutes or more. Dr Thompson rarely spends more than 5-10 minutes talking to me when I do have an appointment. I was there to get results from tests I had already undergone and it was a morning appointment. I couldn't believe that she wouldn't fit me into the schedule for such a brief appointment and for only being 15 minutes late. I have a 4 month old and had to find childcare to make this appointment in the first place. This treatment made me feel like she felt her time was more important than mine. If you ever get stuck in Atlanta traffic or if you have any kind of "life" circumstances that come up that you can't control, I would choose a different practice that is more understanding of situations like these. read more

I can't think of another practice or another doctor who is as caring, supportive and informed as DR. Annette Bernard. She has been my General Practitioner for many years and I think the world of her care. In order to have the best picture and stay on top of anything I might be experiencing, works closely with any specialist I might need to see. If I have an emergency or are experiencing something of concern, I am fortunate to have Dr. Bernard's PA, Melissa who will work me in to see her if Dr. Bernard is unavailable. As I know it, every doctor (and there are 5) are equally dedicated. I wouldn't hesitate to refer this practice or Dr. Bernard to anyone who is in need. read more

Dr. Pyburn is the best General Practioner in town! She listens, cares, and refers when appropriate. I cannot recommend her enough.