I went to Cornwall for the weekend for a friends b'day and landed in Birmingham. I picked Avis for…read moremy rental car and I must say the service was more than excellent ! Upon arrival I was helped by a woman called "Lisa" she must have been the friendliest and most helpfull desk agent I ever met. Thank you !! Advice to Avis; keep her, she should be employee of the month 8-)) On top she was very effiecient and I was out of the airport in no time. Also bringing the car back was no hassle at all. The guy inspecting the car, again, was very nice and very effecient, 5 min tops and I was on my way with all the information I needed. Thank you Avis Birmingham for your brilliant customer service, if only we would ahve the same kind of customer service here in Belgium.

Brilliant wedding vehicle; hired a Rolls-Royce Dawn out for my nephew's wedding and couldn't have…read morebeen more pleased.

From the owner: Our aim is to provide a reliable, personal and professional service from the time of your enquiry…read moreto the arrival at your destination. With an unrivalled service no matter what the occasion and immaculate cars, we will endeavour to provide you with the best luxury car hire service, that will make your day truly special and memorable. With our specially designed bespoke packages we can assure you that your special day will be as unique as you like.

This please is pretty much ideal for hiring a car in Birmingham. I went in on Friday with no…read morereservation and within 30 minutes was on the road. I had a little Corsa which drove perfectly and was great on the fuel fuel. The hire was £50 for the day and that included the extra insurance to bring the excess down to £100. When returning the car I forgot to put in the petrol before taking it back. The lady behind the counter only charged me £1 a litre to fill it back up for me meaning my trip to Manchester and back only cost me £23! Bargain. Don't be put off by the grubby exterior/dingy office look of this pace the staff are great and the cars are pretty much perfect for short or long hires.

My favourite of the car hire places. Centrally located, nice staff and good service. Never had a…read morebad experience.

Great concept but fundamentally flawed…read more The customer service is great... after everything has gone wrong and when they don't want to reply to an email or pick up the helpline, they won't. They're system should be automated but 80% of the hires I've had, I've had to call them after (on their premium rate number) and get them to end the rental because of issues. Once they didn't even pick up in the middle of the day, causing a £30 charge on my account. - I hired a car that was "Dead" on arrival - the reader was turned off. - A car that was reported to be in bad condition inside because someone had thown up in it, was still the same a week later (coincidence I hired the same one again!) When I do speak to someone on the phone they are apologetic and nice and sort it all out. On email they are pathetic, not even reading what has been said. They are very convenient. Though they are not cheap. A 7 minute costs £2.50 and they charge from the second you swipe the card, not when you turn it on. so it's about 75p just to get in and out. Then another couple of £'s calling to sort out the problems. Considering the hassle, I'm not intending to use them much anymore. Unfortunate but it's not worth the stress. Hope others have a better time with them as I stand by the concept and part of the customer service.

The concept is fantastic and when it works, car to go is brilliant. Sadly the software is quite…read moreproblematic when using these cars regularly. Far to often the rentals do not complete and the car cannot make a connection, this normally involves a lengthy call to the Netherlands to force the rental to end. Overall there is significant room for improvement.

had a few short term car leases from the guys at cacoon. always a fantastic service and never let…read moreme down. dont try and be cheap skate by getting your car repaired cheep, they are reasonable on alloy fixs etc

From the owner: Cocoon Vehicles specialises in Car Subscriptions, Flexible Car Leases, Short-Term Car Leases and…read moreCommercial Vehicles including Van Subscriptions. We can also help startup businesses in getting vehicles via our short-term solutions as well as Expat Car Lease customers.