I broke down on the A46 on my way from Newcastle to Portsmouth and phoned about 6 other garages…read moreYelp suggested to me before finding SM who were the only company willing to rescue me off the side of the road, so this is the first thing working in thier favour, they could rescue me. The price of the rescue was also a surprise to me, at a small £30, my friends had told me they were expecting prices of £150+. Once th car was at the garage Steve, I presume the owner, was vey helpful and told me he'd give me a call an wouldn't do the anything without my say so, he then kindly gave me a lift to the train station ad I had to get to Portsmouth still. The work was all done within a day, but I couldn't get back to Coventry for another 4 days and they had no problems with keeping it there or me. I decided that as it was in the garage anyway I might as well get the AC re-gassed as they did I for £40 which I understand to be cheap. Overall the work done on the car seemed a good price, I didn't once feel I was getting ripped off, and the staff were friendly and helpful. So I'd be more than willing to recommend them!

Look no further than S.M Auto, amazing quality and moral service, they went way above and beyond…read moreexpected levels of care for me and my Volvo V40 *****

Would give 0 stars if I could. Showed up to the office to swap out a car I was having problems…read morewith. After arriving, we saw a small office FULL of people waiting, to the point where the people after us were left waiting outside. After 45 minutes of no updates we were all told they had run out of cars. Then they blamed "the system being down". Even if that was the case they could've been more up front with everyone waiting. Zero communication and no ability to give alternatives.

So I made an online booking and i entered my age and everything else required and I even made…read morepayment for it, and when i went to the pick up there was only one person manning the counter and she had to answer calls while dealing with us, very unprofessional. On top of that they said I am unable to rent a car because I was underaged - I am 21 - as the legal rental age was 23. It wouldn't have been a problem, however the booking went through and they charged me for it and they couldn't refund me on the spot and I've been waiting a few days for a refund. We had to look for another car rental place and they when I asked if they could provide transport as compensation she said "we don't offer that service". Even after screwing up, they didn't bother providing assistance. Besides there's another car rental shop 15 minutes away. The shop down the road told me they get countless of customers dealing with the same Avis crap every week, showing they don't even bother about the issue. tl;dr: the website allows you to book and charges you even if you're underage and the service is half-assed, a very dissatisfied user of the service.

Great customer service, they've been really helpful with everything from pickup at train station to…read morecalling taxi when I dropped the car back and dealing with all checks quickly and courteously. Definitely recommend