So I made an online booking and i entered my age and everything else required and I even made payment for it, and when i went to the pick up there was only one person manning the counter and she had to answer calls while dealing with us, very unprofessional. On top of that they said I am unable to rent a car because I was underaged - I am 21 - as the legal rental age was 23. It wouldn't have been a problem, however the booking went through and they charged me for it and they couldn't refund me on the spot and I've been waiting a few days for a refund. We had to look for another car rental place and they when I asked if they could provide transport as compensation she said "we don't offer that service". Even after screwing up, they didn't bother providing assistance. Besides there's another car rental shop 15 minutes away. The shop down the road told me they get countless of customers dealing with the same Avis crap every week, showing they don't even bother about the issue.
tl;dr: the website allows you to book and charges you even if you're underage and the service is half-assed,
a very dissatisfied user of the service. read more