Our company had a site visit from 3 surveyors travelling into Texas were in need of shuttle transportation to the airport when their visit was complete.
A quick search brought me to Texas Shuttle, who states they operate 24/7 covering all of Texas.
On the morning of 3/19, we booked three Texas Shuttle trips, two for that afternoon going to different airports and one for 3am the next morning.
Around 1pm, we received cancellations for the 2 trips on 3/19 which prompted me to call for verbal confirmation on 3/20 @330a. I received verbal confirmation and was ensured the driver would be at the hotel.
At 4am, started receiving text from the surveyor that no driver has shown, none of her calls were being answered and she was having the hotel book her car service so that she does not miss her 6am flight.
When I called Texas Shuttle to explain what happened and ensure that no charges were filed, there was no explanation, apology or anything other than "your card was not charged" followed by silence.
Wouldn't recommend their service. read more