Please see this warning. I wish I had thoroughly done my research with this racket but relied on Google reviews in my rush. If you decide to use them please protect yourself by taking a photo of the moving van license plate and make/model for reasons to be explained below.
This is a bait and switch shop. Royal will give you a low estimate over the phone yet extort you later as follows:
At the day of moving, after your furniture is en route to the drop off destination, he will call you and ask for significantly more than the estimate you were given. In my case it was over a $1000.00.
Once you are in shock and disbelief, the extortion begins, as you reject the price he then says he will tell his workers to turn the truck around and keep the furniture with an additional $300/night storage fee. You have little choice but to comply at that point.
In order to further pad the bill he charges the driving time from where his truck leaves to the pick location, then after pick up, and after drop back to his original location. Over the phone and through his texts you are led to believe that the drive time is pick up to drop off. He mentions nothing about gas during the estimate but at extortion time (the phone call en route) charges $300 more for gas. I have the texts memorializing our moving set up with estimated costs and there is clearly nothing about gas fees, and driving time to arrive at your house and return home after the job.
He advertises in San Antonio Craigslist yet lives in the Austin area. If I had known I was paying for his crew to drive to San Antonio surely I would have passed. Keep that in mind if you are not in the Austin area.
I submitted a complaint to the BBB and intend to seek legal counsel. At least one review on Google here comes from his employee who promised me he would cover the cost of fixing the piano pedals he broke off during transport (after Royal refused to pay by incoherently screaming at me). I would not trust the positive reviews on Google. Look at the BBB website.
The floor of my new home is also scratched from their moving efforts and other furniture is scratched and broken. Like the other Yelp reviewer stated, Royal kept blurting how great his company was during this nightmare.
PLEASE read the BBB reviews (not the reviews his employee submits on Google) and consider mine as well as the other which relay the same bait and switch before going with this bait and switch scammer. No one should have to suffer what my wife, young child and I have had to suffer with these rotten fleecing tactics.
This is not Royal Movers. This is a Royal scam. Not good people and this company, particularly, the owner Royal, reflects the worst of people and humanity. read more