Been going to T R for years. M 1st negative experience. Service was great. Friendly atmosphere. Complaint is on the food. 1st: the difference between med. Rare/medium/and med. well is a gray area. 2nd, my side was fresh vegetables. My assumption was cooked ones. It was obvious that they hadn't been even though the liquid in the cup was hot. Not al dente, raw. They were very crunchy. Not going to keep me from going back but I'll be sure to clarify the details next time. To me, it comes down to training the employees thoroughly. read more

We were served a steak that was completely raw inside -- and after looking it up, it appeared to have what looked like an abscess in it. This is a serious food safety issue that could make someone sick. The steak was a wet dog food texture. Our waiter was kind and professional, but management never came over to apologize or address it at all. It was brushed off like it wasn't a big deal, which is unacceptable. I hope this location takes food safety and customer care more seriously moving forward. read more

Texas Roadhouse - The raw steak - Steakhouses Near Me - Powell, Tennessee

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I ordered a cheeseburger, medium well to-go. When I got home and heated it up it was raw. Literally pink. For what it's worth, they also forgot the bacon on the bacon cheeseburger. read more

Texas Roadhouse - Bacon Cheeseburger* - Steakhouses Near Me - Powell, Tennessee

5 Stars - Makena Was the MVP and the Food Was Chef's Kiss! Texas Roadhouse, you've officially won my heart! Our server, Makena, was absolutely legendary--she was on top of everything and made us feel like VIPs. The herb chicken? Perfection on a plate, no joke. And the catfish? Crispy, flaky, and straight-up addictive. I left with a full belly and a smile that wouldn't quit. If you want a meal that slaps and a server who's pure sunshine, this is your spot. 10/10, would recommend to all my friends! read more

This is 2 part review cause i wasted my time and money 2 times cause i just thought they had problems. They sure do from management to the workers. 1st time served us 1 raw and one burnt steak. Replaced the raw one with a totally different cut of meat. The manager said we were wrong and it was the same cut cause a fillet is the size of a hamburger lol. And its always hood when the salads come out after the food. Manager was unapologetic acting like we were wring and the service and food was great. The girls hosting even mocked us when were leaving. Called several times to store nothing corporate did nothing ( the people sitting next us had the same problems that night) The 2nd night we went back food was better service sucked bartender seemed like she had somewhere better to be. Then to service people. Thats her job!!! Mine was a little over cooked but whatever. I still ate it. She cleans up our plates and leaves the bill. I leave 85$ cash on the bar. This B@ch runs after us and says i didnt pay the bill out front in front of people. A few chioce words later. I walked in to show her the cash and was like oh NO apologies called the store again cause by this time i was in no shape to talk to anyone in tht store after be accused of stealing!! Stay far away from this place 1 week later and no reply from a single manager read more

My steak was amazing. Rolls were fresh, and waiter (Zane) was great... We were there before 4 p.m. and ordered the 6 oz sirloin. Yummmy! read more

The front check-in staff are untrained and unprofessional. That said, the food quality is good, and the service was as well. If the check-in staff was trained on how to efficiently seat the front of house, the service would have been even better. read more

This is the first time we've eaten at this Texas Roadhouse, but it didn't leave a favorable impression on us. The steaks weren't how we ordered, and they sat us near a birthday group of loud people and children. My steak should have been medium rare, but it was rare; I ate half and brought the rest home. The baked potatoes were hard as if they were rewarmed. ‍ Hubby's steak was supposed to be medium, but it was medium rare. The server was good. My biggest complaint was that they seated us in such a noisy area; we couldn't talk amongst ourselves because of the noise. I would have told the manager had she come around, but she didn't. Anyway, I've been there twice in one visit: first and last. read more

OUTRAGEOUS! Save yourself the money and drive 20 minutes farther for a better TRH! I went for a second time 2 days later to see if anything had changed. Absolutely awful experience again. 2/6 meals were over & under cooked. The same manager came over & didnt listen to a word that was said & never came back. All the manager cared about was money after she brought back the second meal after re cooking it it was raw & the potato was burnt. She wouldnt of taken the meal off the plate unless she took the meal back like it wasnt wanted anyway. read more

Texas Roadhouse - Steakhouses Near Me - Powell, Tennessee

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This location is HORRENDOUS. DO NOT take your date to this pitiful excuse of a restaurant! Our party of 2 ordered food as we sat down, I was just trying to grab dinner and get to bed as it was already 8pm. We waited an entire hour before receiving cold steak on one plate, and over well-done steak in the second plate, so we sent it back and should have left at this point. All throughout these 1.5 hours we are waiting on a manager and our server informed us that the managers are arrogant pricks and will not come to our table. (Not exactly said that way, but I could pick up on what she was putting down) My plate comes back and now the kitchen has magically run out of mashed potatoes for my meal. The second plate now had a rare piece of steak sitting on it, which was once again sent back. THEY PUT THE STEAK IN A MICROWAVE! This thing came back medium well with absolutely zero juice leaking out of it, drier than the Sahara desert. At this point I was fed up and was contemplating walking out on them, though I felt our server deserved a tip for all the bullshit the kitchen put onto her, so I payed my "discounted" bill and tipped my server generously. This place is an absolute shit-show, Ruby Tuesday's down the road could do a better job than these people. Owner left early yesterday or I would be speaking to them instead of going public with this review, you all really made your customer pay for a sloppy ass mess, not a meal by any means. read more

Had to wait over an hour when we got in and seated we had bread and ordered drinks. Well we ate the bread and still didn't have drinks and she came back finally to take our order we gave her the order ask if our drinks were ready and for more bread and she got the bread and said they were working on the drinks. We got our salads and still no drinks we finished the salad and finally got the drinks, then we sit there for another 20 minutes waiting on food finally got the food after asking how much longer on our food and it wasn't even hot must have been sitting for awhile my husband had to send his pasta back to be warmed up my steak was not hot and it was very dry. Don't think we will be going back to this Texas Roadhouse again. Also the drinks were very lite on the alcohol. read more

Ordered a Togo and ordered 2 fries recived maybe a half a order in the same box as the other food I ordered separately if u plan on ordering Togo here don't read more

Terrible service at this location. We were seated as a table of 3 and only given two rolls. Literally there was only two rolls in the basket. I asked for some more and I was given excuse after excuse as to why I was not getting any more rolls. As I watched table after table receive fresh baskets of rolls the server still came by and said there were none to give out. It was the smirk on her face as she walked a basket by the table like she would show me who was in charge. How dare I ask for a full basket of rolls from which is the only reason we come to this place for to begin with. ( It definitely isn't for the service ) However, I was able to smirk back at her when I left a big fat $0.00 tip. read more

Food is cold both pastas blooming onion is chewy DO NOT COME HERE!! brought salad after food green beans were trash #ridiculous #not good read more

My family and I came here recently and had terrible service, usually it is great but our waiter was disrespectful and rude. I think his name was either Grady or Brady, he wrote down the wrong meals and did not put in our special requests. Never came by to check on us or refill our drinks but saw him multiple times interacting with co-workers while ignoring his tables. He was super short and unfriendly in his responses whenever we asked for simple requests. Made us feel like we were bothering him. Usually our service is great with other waiters but after this experience we are very unhappy. read more

Word to the wise. Do not eat at Texas Roadhouse in Powell. Went for a late lunch early dinner yesterday. We both had meals but both of us ended up sick with food poisoning. My husband got the burger and unfortunately he got food poisoning worse than I did. Never will go there again. read more

Chelsea was outstanding as our server! The food was great. I had steak and shrimp combo and wife had pork chop. Both were perfect. The house salad was outstanding and the rolls were to die for. But it was Chelsea really was personable and went the extra mile to make sure our dinner was perfect. So please we got her as our server! Will be back. read more

Texas Roadhouse NEVER disappoints! The service is always top tier. The food is so flavorful and fresh. The recommended time when picking up a curbside order is early or on time 99.9% of the time. Steaks are cooked perfectly! And if for some reason they're not, TXRH will recook them without a single complaint. Ribs are the best I've ever had. Calhoun's used to have some of the best ribs, but over the years, with how tender and fall off the bone, TXRH easily takes first place! Caesar salad is light, fresh, and crispy...crave this for lunch allll the time. Love that they brought TXRH to Powell! Can't say enough positives about this location or this company in general. read more

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The food here is abysmal. Barely eatable. The service was excellent. So, at least there's that. And if you don't like loud places yelling out birthdays every 20min definitely don't come here. Shame too b/c I like to support local owners. Doesn't seem to be hurting for business though. Cannot recommend under any circumstance. read more

DO NOT GO HERE TO EAT ! Run ,don't walk away from this place !!!! My family had the worst experience we have had in a long time ...if not ever eating here ! I should have read all of these reviews before heading to TRH in Powell ! We have a toddler and waited for over an hour to get seated after being told it would be 10 min. this was after getting there as soon as they opened as well ! Toddler was hungry and getting grumpy ! The server was wonderful when we finally were seated but the food was rushed to us and was cold and not good ! Just do yourself a huuuuuuge solid and don't go there !!!!! read more

Caleb was the man! Did a great job and took care of us well. We've eaten at many of these restaurants throughout the U.S. and they're great. I saw tbe bad reviews and came anyway. Best decision ever, just ate in Cheyenne, Wyoming. It was great as well. The place was packed with okder folks, so don't let the reviews fool you. Same good old steakhouse! read more

I don't post much unless I feel it's necessary. We recently moved to Clinton from California and this is the 3rd time we have been to your restaurant. Texas Roadhouse has been our go to place for years now But unfortunately the last couple visits have been very disappointing to say the least, in-particular last night. We were seated in good time as we joined the waitlist but once seated it was at least 15 mins before bread and about 30 mins before drinks other than water. The 2 alcoholic drinks we were served were un drinkable. I'm expecting to wait a bit for food but when we received our fillet medallions though cooked to temp we wanted must have sat in the window for some time because they were extremely dry on the outside. My boys ordered country fried chicken so maybe was waiting on that to finish. Regardless my wife and I are still talking today how it was our worst experience we've ever had at Texas Roadhouse over the years. Our waiter seemed very green so maybe that was part of it. We will be back again I'm sure although this doesn't scream to do that. We always choose y'all over the others because we've come to expect a dining experience worth the money you pay unlike so many others. I hope we can continue that expectation in the future. I'll keep my fingers crossed read more

Poor service. Food cold, under cooked, Waited over 45 minutes for our desserts to TAKE HOME. Took 2 hours!! Avoid! Charged me adult prices for my grandsons meal! read more

Asked for a lid for a side cup of ranch 3 times. Never got it. Food was great though and service was fine until the end.

We went for a family get together. We had 8 in our party. Everything was great. Steak were cook perfectly. The only complaint was the cactus blossom was too greasy. The manager took care of it for us. Great good read more

Texas Roadhouse - Ribeye* 12oz & Ribs with loaded Mashed Potatoes - Steakhouses Near Me - Powell, Tennessee

I normally don't leave reviews for the fast food chains because we all know what they are and what to expect. Sometimes you run into that one particular location, employee, or service that just has to be acknowledged for being special and at this location it is was the food (specifically my steak) and the service we received from our waitress Morgan. The steak I ordered was an absolute delight. Cooked to perfection, it was tender, juicy, and bursting with flavor. Morgan, our wonderful waitress, truly made our meal memorable. Her friendly demeanor and accommodating service really stood out. She was attentive and ensured that we had everything we needed. Food came out fast and our glasses never came close to being empty. With Morgan's exceptional service and that perfectly cooked steak, this visit to this Texas Roadhouse exceeded expectations. read more

The waitress dropped my drink (coke) on the table while attempting to set it down & literally drowned my pants, shirt & dress jacket ( that has to be dry cleaned). She said "sorry". Not I'm so sorry that happened. One of the managers help clean off table, didn't get a sorry from her or another table that we asked for. We should have left but my husband was hungry. When she brought our food my husband had ordered steak, baked potato. She brought mashed potatoes. I asked for extra butter for my sweet potato...she apparently forgot and I had to ask again. Apparently she wasn't in a good mood! The manager wasn't any better, she never returned to our table. We paid our bill and tipped to show our appreciation!! Want be back to the Powell location! read more

New location and was happy with our To-Go order tonight. It was supposed to be ready at 9:15pm but didn't come out until 9:40pm, so just remember they are new and super busy, so be prepared to possibly wait. The parking lot every time I pass is always packed so I am sure the inside has a wait as well. The food itself was great! Everything tasted good, it was hot and fresh when I got home with it. And they gave us lots of cinnamon butter for the rolls which was awesome. The only negative I would say is with my husband's burger there were barely any fries, maybe 10. My steak was cooked perfectly and everything was seasoned perfectly. Overall really impressed with the new location and happy they are finally opened! read more

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I had a 14oz Ribeye mashed potato corn and biscuit Tasty Nate the server very friendly Talked checked on our food Replenished water with lemon Never been to this Texas Roadhouse loved it read more

Texas Roadhouse - 14 ox ribeye corn - Steakhouses Near Me - Powell, Tennessee

We got on the app to get on the waitlist and it was good that we did it we would have waited an hour to get seated. The service was good. Food came out cold and they forgot my husband's vegetable. It's getting harder and harder to find a good restaurant in the area. read more

Party of six, asked for a table. We were told no table was available we tried to explain to the arrogant hostess that we had older people who could not sit in a booth, and were seated 20 minutes(was no wait line) later at a booth with a pull out extension and portable folding chairs. One gentleman changed the folding chair for a regular chair and was told he could not do that. Finally found him a hard chair to sit in instead of a flimsy folding chair. Do not go there if seating parties of six if you cannot eat at a booth. Please show more respect for customers who ask for special seating. Food was good and the waitress was good. Will not be visiting here again. read more

Asked if i should get salmon or ribs and the server said she loves the salmon...so, salmon it was! My husband got the Fort Worth ribeye... Salmon: like chewing an over salted piece of shoe leather Steak: more fat than meat, over salted...but the mushrooms were good! We each for Caesar salad and loaded baked potatoes. Salads: no real flavor and the cheese on top tasted like grade-A Plastic Potatoes: way over baked and as we like to say in the south, "Dry as a paper fart" Won't be coming back read more

Waited over 30 minutes (from the time they requested I show up) for a to go order consisting of 2 dozen rolls. The to go servers were nice. read more

Disgusted! So Nasty! My Friend found a hair in his cold Steak that was cooked Rare instead of Medium-well so I started looking at mine ofcourse and couldn't believe it when I saw a tiny hair sticking out of the Shrimp covered in Tartar sauce that I was about to stick in my mouth! I got ahold of it and pulled the hair on out. It looked exactly like a Pubic hair! I was so Nauseous & angry when the Mgr. had the audacity to tell me not to raise my voice!!! I will be calling Corporate Office a.s.a.p. They need to install a camera in their kitchen to catch the pervert who is doing this. read more

The food was good, but had to sit with a table full of dirty dishes the entire time. My partner and I even stacked them up and kept inching them closer to the end of the table for the server to hopefully get the hint and grab the off the table, but she ignored them the entire time and we had to ask for our drink to be refilled after waiting for a new one for about 15 minutes. read more

10/10 DO NOT RECOMMEND. Save yourself the trouble and drive to West town been eating there for years with zero problems. Never got seated. Showed up with a party of 10 and waited nearly an hour. I went to ask for an eta and was told we were waiting on a server to clock in at 5pm. Some minutes later we received a notification saying our table was ready. We approached the counter just to be told numerous times that they would seat us shortly (server hadn't arrived.) I asked why notify if seating isn't possible? We have 6 antsy kids ready to eat. Some lady comes out of the back talking loud and clapping saying she sent the text to ensure the whole family was there and that we didn't need to address a minor with our concerns. read more

We went to this restaurant tonight in spite of only having 3.5 stars because it's .2 mi from our hotel. Then we both had the audacity to order salmon at a roadhouse. It was fantastic!!!! The chili was also great! Kim was our server and she couldn't have been better. She was so busy but every time that she walked by our table I could see her scanning it for what we might need. Such a fun surprise, this place made our long day on the road a complete success. Thanks Kim & crew! read more

I was concerned on my first visit to this particular Texas Roadhouse. The last TR I went to was in Knox and was not good at all. Bad quality meat, overly salty, and overcooked. This was thankfully not the case here! Both mine and my husband's steak were perfect and amazing as was everything else served to us. Our waitress was amazing and attentive. This place was absolutely slammed but we did not have a longer wait than usual. Great service, great food, just wish the smaller tables were larger. Very satisfied. read more

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So glad I wasn't starving! Rolls were over cooked, wings looked like leftover chicken strips, but at least the pickles were good? Sad I paid for "wings" and this is what I get. read more

Texas Roadhouse - fried chicken in a styrofoam container - Steakhouses Near Me - Powell, Tennessee

We have been here 2 other times and had good experiences, but today wasn't great. We were sat at 9:35 pm and ordered about 10 mins after being sat. Our food didn't come out until it was about 10:35-40 and my nephews steak had a hair in it, my boyfriends steak was over cooked and my sisters mashed potatoes were cold. I got my food to go because I was so ready to leave at this point I wanted to just eat it at home. Our server kept checking in on us and was great. They weren't that busy, so I'm not sure what could hold up 2 steaks, a piece of fried chicken and some sides for an hour. They also started playing a closing time song before we had even received our food and that was annoying honestly. read more