I met with Jenn Cvengros and she was amazing! She managed to reduce my taxable value by 33%! But more important, she took a personal interest in me and my situation. I really could tell she went to bat for me! I would highly recommend Texas Protax, and specifically Jenn! read more

Texas Protax acquired Tax Remedy, a company we had used successfully and were very happy with. Unfortunately, I can't say the same about ProTax. I received notice in May that they would be filing a dispute on my behalf and it is now December and I haven't heard a word from them. My tax bill arrived and it is the exact same as my appraised value from May. I have contacted ProTax twice and received no response. I will definitely be cancelling my agreement with ProTax and moving to a better provider. read more

One of the worst experiences I've had with a business ever. Absolutely no customer service. You will never know what they did or did not do for you. Also, if you sign up, you've signed up for good and they will continue to bill you every year without saying a word to you. You have to read the fine print. You can protest your property tax much easier by yourself and your realtor might even help you. Stay away--this business is not ethical. read more

I've used Tax Remedy and Jeff for several years now. Once you hire them, they will automatically appeal your tax appraisal every year for you. Jeff has been successful in getting my value lowered over $100K over the past few years. One important thing to know is that you only pay him IF if is able to get the value lowered. And you pay him a percentage of the amount of money he saved you. So, if he saved you $100 a year in property taxes, you only pay him $30--and only for the first year of savings. After that you pay nothing unless he is able to lower your value more. The first reviewer must not have understood how this works--because if he got a bill, it's because Jeff was able to lower his value and save him money. Thanks for all the money you've saved me over the past few years, Jeff! read more

Very, very spotty. If it's not a 'hole in one', don't expect em to work hard for you. And when they come up short, count on them to make the case for why you didn't get more taken off your tax bill--even though your neighbors fared better. (Wait a minute..who are these guys representing, anyway?) After a few years of so-so service (and a sneaking feeling they've got enough clients not to work hard for me), I'm finding someone else. They tell me they'll "be happy to take me off their rolls". I think that sort of says it all. read more

They did a great job and reduced my valuation by $35,000. My only complaint is, the lack of information during the protest process, I filled out their questionnaire and sent pictures but heard nothing back until they said they were successful. They were responsive answering my questions about how to respond to the questionnaire. But, I would like to have known they received the completed questionnaire. But, they did a great job. I will use them again, if I need to. read more

I used Protax one year and they got me a pretty substantial reduction in value with literally no work on my end. This year I had an independent appraisal that was done by a bank for a refinance that showed our home was worth less. I figured this was low hanging fruit and that 30% of my savings would be a chunk of money this time, so I shopped around for a place with a lower fee %. Big mistake, and one I will pay hundreds $$ for. I went with Discount Property Tax. Not only did they forget to bring my appraisal, they barely got any reduction at all. Their fees were equivalent to a McDonalds happy meal because they didn't save me anything. But it gets worse, they cant and/or wont even answer my question about is there time left to go to arbitration, so I will need to go down to Travis county (yes, the instructions actually say to bring it in person) with a cashiers check for $500 (their fee to reopen the property tax thing in arbitration) to try to continue talking with TCAD without knowing if they will even accept my application because it could be late. Funny since the whole reason I use a company is to save hassle and headache and to make sure it gets done right. Had I used Protax this year I am confident they would have been able to get my value down to the totally independent banks appraised value (I mean what better evidence could one possibly have than a detailed report full of pictures and comparable sales details. Protax people, if you are reading this and can help me in any way, I am not under contract and beyond that Discount Property Tax isn't even authorized to do business in this state, haha. read more

We had also used TaxRemedy with success, but not so with Protax. Despite them telling us they were going to protest our taxes for us, in December we got notice that they chose not to protest them. Much too late to use someone else! So now we're on the line for much higher taxes. Bottom line-Don't use them if you want someone whose reliable... read more

Lock clockwork, I get a notice every fall showing how much money I saved the year before.

First year to use Tax Remedy. Was an easy process and saved me a great deal of money. Thank you so much!!

First year to use Jeff and it worked out great. He was able to get my appraisal lowered substantially when I had tried myself the previous year with no luck. He is very professional and he and his staff are also very responsive. Great job Jeff! read more

I contacted Texas ProTax Houston to represent me, and my property in the HCAD process of reducing my taxes for 2013. I provided the information requested for representation on May 25th 2013. Texas ProTax Houston claim that they got a wrong email to contact me, requesting more paperwork, since I never got the emails I did not provided the information needed, they claim. I called today 29th July 2013, and found out that they never represent me at my hearing appointment and for that reason nothing was done about my account. When I inquire about calling me, the person on the phone started yelling at me and telling me that was my fault that they got the paper work late, and slammed the phone. Completely unacceptable customer service, extremely rude and bully behavior on the phone, and I had to call to find out. They never contact me by email or phone, but they had the information to do so. Protax houston is a disgrace of a company with no customer services and for that reason I do not have an opportunity to reduce my taxes for 2013, on top of it I was yelled and verbally abused on the phone by this service provider. Stay AWAY from this company read more

I call Texas Protax in Austin on 5/5/16 based on my neighborhood email circle recommendation. I spoke with a man who said someone would get back to me. on 5/10/16, after no call back, I called again. This time I spoke with Rine Kaatz, who was very helpful and told me what I need to email the and when to change my WilCo AD appointment to to enable them to be prepared. I scanned & emailed the information (minus the WilCo AD authorization to negotiate on my behalf). No answer, no calls. Over a month later and the business day (6/17/16-Fri) before the scheduled WilCo Formal Protest (6/20/16-Mon) I called Protax to determine why I had not been contacted & what they thought they could do for my case before I would send the the Authorization to Negotiate on my behalf. The receptionist had to look me up to see that I was in their system, then offered to email me the Authorization form. I told her that I wanted to speak with someone about what they thought could do for me BEFORE I gave them any type of Authorization! She could not find anyone in the office, but assured me I would be contacted before 5 pm. The next day, 45 minutes before my appointment, while on my way to WilCo AD with my supporting documentation, I finally get a call from Protax. I told them that their customer service was terrible and they would not be getting ANY of my business or referrals! I successfully met with WilCo AD and got a reduction of $26,000 on the value my residence based on MY documentation and interface with WilCo AD!!! Protax lost a potential customer, earnings and turned a possible recommendation/referral into a negative rating wherever I post my story. read more

We contracts Texas ProTax to represent us for our property tax dispute with Williamson County. We have never received any information from the company - I have had to initiate all calls and emails to get information. Turns out that they never showed up for the scheduled county meeting in June 2013 - and have been lying to me for months about the fact that the dispute was still in process and we should hear something soon. I called after I received my tax bill and there was still no update from Texas Pro Tax - come to find out that Texas Protax lost my file and never went to the county at all. I called the county myself and they told me that it is too late and there is nothing that can be done for 2013 taxes. I was also told that if I dont want Texas Protax to represent me next year that I will have to submit letters to the county to ask to have them removed. I should have just done this myself to begin with - but I thought a "professional" would do a better job. NO - not the case with Texas Protax - they are not professional - they are not helpful and I will not reccomend them to anyone in the future. read more