I was about to cry when my TurboTax wizard said I would have to pay XXXX in taxes this year…read more I knew I was doing something wrong and that there had to be a way to get that amount down! So, I reached out to my accountant friend who reached out to her bro who suggested this place! Of course I went to them -- they're Vietnamese and close! I called, made an appointment (they're open 7 days a week!) and it took me less than one hour to finish up my taxes. What a relief. The person who signs off on all the paperwork is Mr. Huynh. He has front-end staff that inputs the information and then he goes over it with you. Huynh gave me some tips regarding my retirement investments and after shuffling around some $$, I shaved off $1300 -- that's $80 well spent in my book! I normally do my own taxes, but if I have another year with more documents than usual, I am coming back here! I'm pretty sure their clientele is mainly Vietnamese but why would that stop you from coming here? LOL.

I came here two years ago and had a quick and pleasant experience. Last year I made the mistake of…read moregoing to a chain who charged me $200 for a basic tax prep!!! I came running back this year. Their hours during tax season are extended... call ahead and check. I called on Saturday morning during the middle of March. They told me to come in at 230. I showed up 10 minutes early.. was out the door by 240. It appears to be family run. Polite, efficient and reasonably priced for those of us too scared of numbers to do our own taxes.

The lady that helped us was really rude and didn't even let us start the process before saying that…read morewe wouldn't be approved I DO NOT recommend this location

last feb. our only car broke down like a week before we were supposed to get our income tax. my…read morehusband works in cedar creek and we live in manor. OBVIOUSLY public transportation was not an option. two other places would only approve him for like 150 and 180. ridiculous! he has a good job, we own our home free and clear but he didn't have much of a credit history. KC gave him 500 on his SIGNATURE! the ladies who run the office are super sweet and friendly. we might not be able to put much into our savings account these days but we know if we that is a resource for us if we have to come up with cash fast.

Poor communication from everyone involved. Vague inaccurate billing agreements. Estimates are…read morealways WAY off from real charges. Sudden unexpected charges for them to correct their own mistakes. Gaslighting to blame clients when they make a mistake. They spam you incessantly when any bill is due which is usually another hidden charge. Good luck getting someone to answer the phone. I can't emphasize enough the poor communication and lack of advice regarding tax prep. You basically have to know more than them to get reliable, fair service.

Ms. Montoya is a consummate professional. She has been instrumental in assisting me with both…read morepersonal and business tax matters, and her attention to detail ensures that nothing is overlooked. What truly stands out is her responsiveness--she consistently makes herself available to answer questions and provide guidance, even during the busiest times of the year. It's clear that she goes above and beyond for her clients, often working long hours to ensure everything is completed accurately and on time. She is amazing to work with.

A year or so ago I was shopping for insurance and came across Blake Miller insurance agency in…read moreAustin. I had an invite to call later to discuss my insurance needs with him he spent a lot of time with me on the phone discuss my options and gave me recommendations as to what insurance I should carry. Well, Blakes proposal was a few dollars more than the cheapest proposal I had received. I decided to go with him for my insurance needs. The main reason was that he was local and that he took time to work with me to find the best insurance for me possible. He committed to always be there in case I Had any questions or concerns. His office always answers the phone and answers my questions or requests. Even though he was a little higher than the other quotes I received I am a very happy client and certainly glad I decided to go with Blake. I recently received a $125 discount on my renewal quote for safe driving and low mileage.

So, about a year ago, there was a fire in the apartment above mine. While the fire didn't actually…read moremake its way into our unit, a whole lot of nasty water and smoke did. I'm so, so glad that we were insured through State Farm. The folks in this office and those working the 1-800 number were wonderful to work with, and made an incredibly frustrating and stressful time in our lives as easy as they could. Absolutely everything was covered. There was the obvious stuff, like replacing things that were destroyed, our hotel bill, and the reallllly expensive bill to have every.single.thing we own cleaned. And then there things we didn't even realize they would cover, like all our gas and meals until we could find a new apartment. A sidenote: Renters, please make sure you always have renters insurance, even if your community doesn't require it! It's really cheap, and we would have been super screwed without it.

She helped solve a lot of problems today I didn't know where else to turn She put me on the right…read moretrack and got my problem solve

I love this branch location and the workers. They're kind and helpful. I was rushing in before they…read moreclosed. They didn't make me feel like I was one of their last customers for the day.

If Yelp would let me I would give this a NEGATIVE rating…read more The ads say "Trust Germania!" Nothing could be further from the truth! I had Germania for my insurance for my homeowners policy for my home in Round Rock. I recall switching to them because they were the cheapest policy I could find...well, you get what you pay for! I have been SCREWED twice by this company. 1. We received significant hail damage to our roof from hail storms. The adjuster came out and said we just needed to patch the roof. This was the 2nd time we had a leak and we were told by 3 contractors that our roof was borderline from numerous Central Texas Hail Storms and it should be replaced. When the adjuster met with a contractor he learned that the shingles had been recalled and therefor said the hail damage didn't matter and denied our claim. The shingle recall had to do with installation. Our roof was leaking from hail damage and the contractor said our roof issues did not stem from the installation but from hail. 2. My BIGGEST problem is with Dennis Schmidt. He runs a "one man show" with no one else in the office. His lack of support staff left me blind sided with a cancellation of my policy: We moved out of our home and into a new construction build in April 2011. We opted to have State Farm insure our new home since I was not pleased with the service we received from Germania. I called Dennis in July to inform him that the Round Rock home was vacant, on the market, and would likely close in August, just at my renew time. I wanted to make sure that when the policy renewed I wouldn't have to pay for the insurance on the property since that was being insured at the new house. Dennis sent me the appropriate information and he said "he'd take care of it." Underwriting came back and said that we had to keep our house coverage at $167K even though the house was on the market for $135 and the tax appraisal was $127. Dennis told me that was the way it was b/c rebuilding the home in case of loss was $167K--which didn't make since to me since the tax appraisal also included the lot. Okay, I figured it was no biggie b/c I only had to insure it for a few more months. Fast forward to today. I called to tell Dennis that our closing had been pushed back a few days and not to cancel the policy until then. He said "oh, that policy was cancelled on the 7th." WHAT?!?!?! I had no idea the policy was cancelled, not to mention I called TWO weeks ago to tell him to cancel the policy on 8/31 b/c we were closing. I asked for him to call and confirm and let me know if there was anything I needed to sign. He claims they mailed me a cancellation notice at the end of July. Here it is 8/30 and I had no idea that my house has been uninsured for 3 weeks!!! I was livid. I asked Dennis why he didn't call. He said he had surgery and wasn't in the office. That's right, his company was not managed at all while he was out! No call, no follow up, NO COMMUNICATION! Now I'm praying that my house doesn't burn down in the next few days b/c if it does I loose everything! Bad business folks! I have a network of people I can call on to step in if I have an emergency so that my clients aren't left hanging. Not Dennis. Don't trust Germania because in the end you will pay money only to be screwed time and time again!

I've used Germania for car insurance since 2002 and they've always provided friendly, courteous…read moreservice. I've found the people that work there to be especially personable and they always offer helpful advice when I call with questions about my policy. Once I forgot (oops!) to pay my bill for a couple months and they helped me get back in good standing. No complaints, other than the long drive since I live in Austin.

Honestly, they are the best agents. Really helpful, really approachable and really caring for you…read more I believe they would do whatever they can to help you out. 100% and 1000% recommendations to switch with them. My experience with them just feels like family. They care for you and understanding on every situation.

I used to be with Farmers a few years back and switched to another company. Now I am back with…read moreFarmers because they have absolutely the best service and people hands down, not to mention their rates are better. Kathy Crable took care of everything I needed - it was fast and easy and she was on it and with me every step of the way. I will remain with Farmers because I have not been able to find this awesome service at any other insurance company....EVER.