I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

Deja, my State Farm agent was professional, friendly and quickly to respond to give me a quote for…read morea landlord insurance. We reviewed it together and able to explain the coverage and made changes. Above all Deja was very patient and polite throughout the process as I was having difficulty in sending her photos of my property. I would highly recommend their services as my other State Farm agency that I had, he never returned my calls so I am transferring my services to Yan Tung State Farm as they seem to care more about their clients.

I worked with Shaylee @ the Ted Heaton office & she was fantastic. She got my quote for my small…read morebusiness put together within a few hours. She was very responsive to emails & quick to return calls. She was very helpful thru every step of the process. I am very pleased :)

Stacey is very helpful will all my insurance needs. She responds to my emails in a quick and…read moreinformative manner. Excellent customer service

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

Joaquin has been a huge help for all our insurance needs. New policies, policy changes and…read morenavigating the claims department to name a few. He is a huge help and always very professional. We have been with Casey Clark State Farm from the beginning and even though we don't live in Austin anymore, we would never go anywhere else for all our insurance needs.

Casey and team provided superior customer service and have been very easy to work with. Michelle &…read moreJoaquin have been very helpful when I had questions along the way and making sure my policy was best suited for me. I highly recommend them!

Good luck getting any service from this group. They are quick to try to sell you something but when…read moreyou need help, you are better off dialing 1 800 get help.

First of all I wish give them more than 5 stars. So I had…read moreAuto insurance with "Free way " they canceled me for no reason?? and than I found State farm insurance, OMG the price way better and Jennifer very helpful and welcoming.. very Amazing company and location. Highly recommend and I will tell all my friends about it !!!! Thank you so much Jennifer to helped me out!!

Excellent agent, extremely dedicated and hardworking. Has been doing this a long time and knows the…read moreins and outs and minutiae that none of us want to have to deal with.

If you are looking for an insurance agent in Austin, avoid this agent and this office. State Farm…read moreis a great company (and I would give them 5-stars). There are plenty of other agents in town, so do yourself a favor and stay away from Karen Easterling!!! We are switching to a new agent today and have filed a complaint against her office. Here is why: The only time we heard from Karen's office is around our birthdays each year trying to sell us life insurance (which we keep telling them we already have through our employers). Every time I have had to call or visit her office her staff has been rude and unhelpful. But here is the worst part... back in 2008, we moved across town and wanted to change State Farm agents, Karen refused to let us switch. Again in 2013, still dissatisfied with her service we again tried to switch to another agent and insisted on trying to talk me out of it over the phone. When I was not convinced she insisted my wife would also have to call and tell her to her face that she wanted to switch agents. My wife hates dealing with crap like this, so we were again stuck with Karen. The final straw was in April 2015. When faced with a major issue related to our auto policy, we contacted our agent (as instructed by customer service) and she was completely unhelpful and downright nasty to me. Agents are supposed to advocate for their clients, but you will not get that from Karen's office. Both my wife and I grew up with parents with State Farm for 20+ years. We have had State Farm together since we have been out of College. Because of the fantastic job the corporate office did to resolve our recent issue, we will be staying with State Farm, but with another agent. DO YOUR SELF A FAVOR AND STAY AWAY FROM KAREN EASTERLING!

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

Amazing service all round from Derek and his crew! From car insurance to life insurance to renters…read moreinsurance Derek's got me and family covered!

Five star customer service from Derek and staff. Absolutely LOVE working with him. He has been…read moreable to save money and get better coverage for me on multiple policies. Definitely recommend Derek Allen State Farm to everyone I know!

I've been with State Farm for about 6 months or so. Had a weird issue and decided to drive over to…read morethe office to discuss with them. Super cute space and they were all super nice. Got to meet Nancy and all her staff and they took care of me. Free parking, too. Much happer with this team than I was with Progressive. Hope that stays the same in the coming years.

Nancy and her team are amazing. Shonda is responsive and even follows up. So happy to have them as…read morepart of our team!