We had a great experience with Valet Maids. We went up to Dallas for NYE to hang out with friends…read moreannnnnd we kind of left our vacant rental in a bit of disarray. We searched for cleaning companies that were near us and Valet Maids came up. We booked an emergency cleaning online, yep! online. That sold me, I do most of shopping online so it was nice to see a service company get with the times so people can book things online. They sent 3 maids to our rental. Everyone was super professional and they did a fantastic job! I liked how they didn't just rush out of there when they finished but took their time to walk me through the house showing me what they did. I definitely feel bad about how we left the place for them to clean but they didn't complain or anything they just got to work and knocked it out. Definitely glad we chose this company over others, thank you guys! :)

Its been a disappointment service with Valet Maids. 1. They…read moretake a huge amount of time to clean and even that is half baked 2. They are completely unpunctual, they never keep their time and keep postponing the schedule. 3. The maid did not come for cleaning but we discovered that they charged for the service which was not done. They refuse to reimburse saying no one was at home which was a big fat lie 4. They do not respond to service tickets This is completely unprofessional company with mediocre service trying to fleece customers.

I've always struggled to find a reliable housekeeper who shows up consistently when I need them…read more zenpros has been a great solution. The cleaner who came was very professional and did an excellent job. Pricing was fair compared to what I usually pay, but the consistent quality made it absolutely worth it. I'd recommend zenpros to anyone.

Yes, this is the correct company…read more The transaction date was 10/20/22, and we booked the service thru your website and called the website phone number 2 days in a row to no avail over an hour each time. The recording would repeat that other customers were being helped and someone would be with me shortly, something to that effect. I have disputed this charge with the credit card company. Your deep cleaning of this 800 sq. ft was less than 45 minutes which is ridiculous! I paid $178 for the kitchen sink and counter, bathroom sink, and oven to be cleaned. Everything else was either untouched or wiped down with a dirty rag. The previous tenant had cleaned the unit however it needed to be deeper-cleaned. When you would look closely, you can still see the dirt and grim that was remaining from their cleaning job. They are not professional cleaners but still need to fulfill their lease obligations. What remained was a deep cleaning. Now that I am speaking with you. You should already know that when you charge someone to clean a list of items, that list needs to be completed before you leave the property, especially when you charge extra for deep cleaning. There were no before and after pics as you mentioned that are sent to customers. Your supposed deep cleaning was performed in less than 45 minutes. How do I know? Well, I received a phone call from you all needing the code to enter the property and a Thank you text message that the job has been completed. The shower was untouched by you all. Soap scum on both glass doors and the tracks were nasty. No sign of any water or wetness in the shower when we returned so we know this was skipped. I received a thank you email 10 min before our arrival. Lifting the toilet seat, there was still hair and yellow nastiness under the seat. Also, a Swiffer mop should not be used for deep cleaning. Professional equipment should be used by a professional such as a traditional mop. However, the floors were not even mopped because there was dried poop on the floor that remained afterward that was on the hardwood floor. Besides the moping, a vacuum was not performed because there was hair and dirt in every corner of every room. The window baseboards were not wiped down. The Mirror in the restroom had streaks all over it and was not cleaned with a clean towel. The oven was cleaned, and the kitchen and bathroom sinks were clean. But that's about it. $178 for 45 min sounds like a lawyer, not a house cleaning service. The stainless steel appliances were not cleaned with proper stainless steel cleaner and had swirls all over them. and the inside of the empty refrigerator was untouched as well. Ughhh. I hate reliving this nightmare. I had to end up cleaning the place myself... Worst experience ever.

DO NOT WASTE YOUR TIME OR MONEY I purchased the deep clean…read morelast month based on the good reviews that this "company" had. I received a call early the morning of from someone stating the cleaner was wanting to come to my house now (2 hrs before the time period I scheduled,) I said I'll be home in an hour. The young girl showed up an hour later, she walked in and said can you show me towards the master, so I walked her through the house and mentioned the main things I wanted her to focus on was a heavy vacuum & mopping of the tile floors (tile is in my entire home,) and wiping all the cabinets off, as well as dusting/wiping the baseboards since we would be painting the day after she left. The deep clean stats a 4-6 hour clean time, my home is 2000 sq ft and kept pretty clean normally.. just didn't have time to do the detailed work I had requested. She spent over an hour in the master bathroom, then less than a hour in the 3 bedrooms (I requested nothing be done in there except the floors) and the 2nd bathroom. She had finished in the kitchen/living before I could even go back and look at her work in the rest of the house. I specifically had a couple drops of blood on the floor from my dog being in heat the night before... to my suprise she said all the floors had been cleaned. So I walked her and pointed out the blood drops.. she insisted that was a stain on the floor, so I wiped it up. I then began looking at EVERYTHING because if she had already mopped the floor and she didn't get the blood drops in the middle of the floor what else did she not do?! I then went to inspect the bathroom cabinets (specifically the 2nd bath) I noticed all the white dots on the cabinets were still there. As a matter of fact she didn't even wipe off the toilet from hair/dust! I asked her to wipe off the bathroom cabinets as my child had splashed toothpaste (white dots) from brushing their teeth. That was completed about 75%, she definetly did not go out of her way to get it all, or wipe the entire cabinets.. just where she saw white. She then comes and tells me shes done and I said wow that was quick, it had been less than 3 hours from when she arrived, much-less actually started working. I asked if the baseboards had been cleaned since they would be getting painted and she said yes. She left. I then went and did a thorough walk-through the house now that the floors weren't wet, and to say I was so appaled and upset is an understatement. She left all the bags of trash on the wet floor in my kitchen, she dusted AROUND my pictures and other items, toilets were not wiped off, the floors were not vacuumed, she swept just the walkway before she mopped just what she could reach. And not cabinets in my kitchen were touched. I also opened my oven and of course that had not been touched either. At this point I start taking pics because I have painters coming the next day and can not point over the dust & hair I found ALL OVER the baseboards. I then decided to sit down and watch all my cameras for the next 2 hours and sure enough.. SHE NEVER TOUCHED THE BASEBOARDS, OR THE CABINETS, OR THE OVEN or may other things that I took pictures of. But to top it all off - what she did do was break the shower head/bar coming out of the shower in the master bathroom. I had no idea until my husband came home later that night to shower and asked why it was bend and hanging from the wall. I didn't want to tell him I had paid $300 DOLLARS for this cleaning... I do not use the master shower so he knows no one else would be going in there. He attempted to tighten/screw it back in to shower and it completely fell out of the wall when he tried to pick it up. I was standing there when it happened since I was taking pictures of what it looked like. It could not be fixed. I now am upset and had to clean the baseboards myself because we were painting the next morning. I contacted the "company" the next afternoon, after expressing just the lack of cleaning the lady had completed the lady who said she was the owner on the phone began getting upset and said "we have never received any feedback like this before". I said I have many pictures to prove what wasn't done, or you are more than welcome to come stop by and put your eyes on everything I am talking about. The owner said the cleaners are required to send pictures of everything before they start cleaning. I said great then you will have pictures of the bathrooms, she said yes I do. I mentioned that my husband went to shower and the shower head/arm was bent and wasn't working. She began to raise her voice and said her cleaning lady did not break anything and that cleaning lady is one of her best cleaners, then she mentioned she is actually cleaning my house right now so let me call her. The "owner" called me back and said listen we aren't responsible for anything with the shower unless you can PROVE IT WASN'T BROKEN TO BEGIN WITH. I was told my $ would be refunded and she didn't have time to deal with this.

Best in Class Maids did an amazing job cleaning my great uncle's home. It's an older home it and…read moredoesn't get cleaned very often, so we got him a deep cleaning and it really made a difference. He says his cleaners were fast and really nice and want's to have them come clean every other month. Thank you, we're glad we found this company.

I was in urgent need of some cleaning around my apartment over the weekend and had booked this…read morecompany at the last minute. Not only were they able to squeeze me in, they were even able to accommodate me the same day I had put in a request. The ladies that came to my apartment were very sweet, friendly, pleasant and did not waste a minute. They cleaned things so thoroughly I felt like I had just moved in all over again. I am a full time nursing student and also work full time so although this was a very expensive investment, it definitely saved my time and energy and was worth it! The only thing I would want different next time would be a different scent as I cannot stand the smell of mint and my whole place smelled minty and that made me feel sick. I wish this company and the ladies that came over (Yanet and her sister) best of luck in the future! If I get some extra money I cannot wait to get this service again! -Rephaelen

Best cleaning service I have ever used! The employees are knowledgeable, friendly, and very…read moreefficient with their cleaning. They clean areas I didn't even know could collect dust. And the places that I can't reach or don't want to, they take care of very easily. I am very happy with this cleaning company and will continue to use them.

This is not a review of their service but of one of their team members…read more I was in State Thomas and the lady driving was flying through the neighborhood. She almost hit a car and honked at them while flying past me. Hint. Next time you are in a hurry and want to drive recklessly, don't drive in a company car.

Sonja (sp?) was flexible, fast and funny. And thourable! Thank you for cleaning my dirty…read moreapartment when I couldn't!

We had called for a deep cleaning and were quoted a reasonable rate so we booked it and the Rebecca…read morearrived on time. We were moving and had 3 of the 5 bedrooms empty and we keep the house fairly clean but we wanted to find a Housecleaner to prepare the house for listing it to sell, However, when my husband got home, she charged us $50 more than I was told and my husband paid it unknowingly. $178 total When I got home these were all the things found not completed !!!!! See photos The microwave was never cleaned, trash not taken out, floors dirty, mirrors not cleaned or dusted....... I called Guy and he did not call me but had Rebecca call me and she assured me she'd come back and clean it. Then i came down with Covid (4-5 weeks) so everything was postponed to ensure the housekeeper would be safe to clean once we left the house to the new house. So fast forward to that day and she said she'd be there at noon. But then I got these other texts from her as to why she was late each hour and by 6:30pm I had had enough of her nonsense. Guy did refund us $50 but very very disappointed in the terrible lack of housecleaning and that she never came back back to complete job at our scheduled time!!! We are also missing a new prescription that we never found. We do not recommend this company for cleaning! Not dependable, not professional and waste of money and time!!! Very disappointed Update: I just read the owner's response to this review and I am reassured that this is NOT a professional cleaning service and after reading his response it is obvious to see he is resorting to slandering me because I shared my honest experience. The pictures do not lie and neither do the pics of our texts where she kept making excuses for being 5 hours late. I was not happy and told him that and no longer trusted their cleaners to return and make it right. When I asked Guy for a list of what they require for the maids to clean he told me his computer blew up and could not provide me a list. You be the judge and you decide. Peace

Fast, friendly and my house is spotless. Couldn't be more…read morepleased. They even helped me move a queen size mattress upstairs for me.

I received a prompt reply and straight to the point price as soon as I made the request. Two…read morecleaners showed up early and cleaned until everything that I requested be cleaned, was cleaned. They worked around my family (including children) being in the home and didn't complain. They brought their own products, used different color cleaning cloths and didn't need guidance one bit. I thoroughly enjoyed their cleaning service so much that I booked re-occurring weekly cleanings based off their first service alone. I hope to have them for a very long time. Thank you so much!

Stefany and her crew have been taking care of the cleaning of our house for the last 5 months and…read morewe are very happy with the quality of there work. They are also very respectful and nice. I definitely recommend them.